1. Timothy C. Gray
9201 Cedar River Road
Huntersville, NC, 28078
Cell – (252)288-2431
Email – tcgray20@gmail.com
EDUCATION
Marine Corps Communication Electronics School Twenty-Nine Palms, CA Graduated: 5/2009
Certificate: Tactical Data Systems Administrator’s Course
EXPERIENCE
9 years of experience in provide technical support in a help/service desk type role and environment for various different computer
systems and technologies.
AREA OF TECHNICAL QUALIFICATIONS
Operating Systems:
● Windows (2000, XP, Vista, Windows 7)
● Unix & some familiarity with Linux
● Windows Server 2000 and 2003 installation, implementation, maintenance and support
Computer Hardware:
● Troubleshoot,install, and upgrade hardware such as printers (HP, Lexmark, and Epson), desktop PC’s (Primarily Dell and
HP) and laptop PC’s (Lenovo, HP, and Dell)
Computer Software Applications
● Microsoft Office Suite (Word, Excel, PowerPoint, Exchange, Outlook, Access,OneNote)
● Outlook Exchange
● Gmail and Google accounts administration
● Active Directory
● Symantec Ghost
● Citrix
● Maximo, Remedy, Parature, and ServiceNow and ticketing systems
● Basic understanding ofmobile connections to exchange and active directory servers , as well as remote device management
software, such as AirWatch and TeamViewer.
Networking:
● Basic knowledge of networking principles, familiarity with LAN infrastructure design, implementation, administration,
maintenance and support (TCP/IP Protocol, Cisco routers, switches,DNS, DHCP, VPN)
EMPLOYMENT HISTORY
Steritech Group, Inc. IT Support Specialist Charlotte, NC (May 2016- Present)
● Provided first call support to Steritech Pest Prevention specialists to troubleshoot Motorola CN4 wireless handheld operating
systemand wireless signal issues, as well as install and stage devices to pest specialists in the field.
● Provided first call support to Steritech Brand Standards field auditors to troubleshoot MS Surface Pro 3 hadware and software
issues.
● Provided technical support for Steritech specific software, such as Onbrand and Kadro for auditors, and EPPMobile for pest
specialists.
● Assisted via remote TeamViewer conneection to assist in the setup up of VPN’s for telecommuting purposes.
● Created and managed ActiveDirectory accounts and password resets in AD.
● Handled shipping and receiving of new and old equipment from the field via UPS online shipping.

2. Alertme Customer Service Representative Cornelius, NC (Aug. 2015 - May 2016)
● Worked with Lowe’s Iris Customer help desk in order to provide Tier 2 escalation support to resolve customer issues
involving Iris Home Automation and Security.
● Troubleshot wireless signal and range issues with both ZigBee and Z-Wave radio wave signal devices to include: Alertme
manufactured contact sensors,motion sensors,smartplugs,and wireless range extenders, as well as GE smart light switchs,
electrical outlets,and external power modules.
● Sent replacement devices manufactured by Alertme to customer as needed to fix broken or defective devices.
● Worked in Zuora billing systemto assist in troubleshooting issues with customer billing.
Lowe’s IT Service Desk Hardware Associate Support Technician Mooresville, NC (Oct. 2013 - Jul. 2015)
● Worked with store employees to provide first-call resolution to IT related issues experienced in stores with Lowe’s specific
hardware equipment to include: Ultimate Technologies produced Linux-based cash drawer registers and look-up terminals,
Lexmark printers and multi-function printer/fax/copiers, Toshiba desk and wall mounted single and multi line corded phones,
Spectralink produced mobile phones, and Apple iPhones, iPods, and iPads..
● Coordinated with CompuCom and NCR to dispatch contracted technicians to address issues requiring elevated on-site
support.
● Worked with on-site technicians to resolve in-store issues,to include major networking equipment such as network-attached
storage (NAS) servers,Motorola wireless axon servers to broadcast wireless networks via access points,Cisco layer 2 and
layer 3 switches to provide connectivity to networked devices,Toshiba Strata CTX phone servers, and Cyberex
uninterruptible power supply (UPS).
● Made final determination of serviceability of equipment and coordinated shipping of replacement parts to store via Remedy
ticketing software to create service request.
EMPLOYMENT HISTORY (cont.)
ASI System Integration Hardware Deployment Technician Charlotte, NC (June 2013—
Oct. 2013)
● Contracted to deploy and set up new machines across several different nuclear stations as part of the Duke computer
refresh project.
● Traveled to 2 major Duke Energy nuclear stations,Catawba Nuclear Station in July 2013, and Oconee Nuclear
station in August 2013, as well as 1 major Progress Energy nuclear station,Robinson Nuclear station in July 2013.
● Tasked with the assembly, deployment, and set up of new machines, as well as the removal and re-imaging of old
machines.
United States Marine Corps Tactical Data Systems Administrator Cherry Point, NC (Nov. 2007 - Oct. 2012)
● Served two 6 month deployments to Afghanistan, once from October of 2009 to April of 2010, and once in March of
2011 to September of 2011.
● Set up and troubleshot many small and large scale computer networks for use within military operations.
● As a Sergeant, successfully supervised and taught Marines junior to myself to become proficient within their job
field.
● Created and maintained a cohesive and efficient work environment, with emphasis on cooperation and teamwork to
maximize productivity.
●
● Handled customer service calls and requests from across Afghanistan to help users with any and all problems within
the system.

3. BJ’s Wholesale Club Tire Sales Attendant Pasadena, MD (Feb. 2007 - Nov. 2007)
● Assisted customers in their purchases in Tire Sales and in other departments of the store.
● Quickly caught on to information while being trained
● Cross-trained and was able to be used in most positions throughout the store.
● Communicated well with customers through effective customer service.