2. Business use of mobile devices
Mobile Phones have become an essential tool in all businesses regardless of
sector, type or size. Despite this the use of mobile phones by business owners,
managers and staff is not without its challenges:
Advantages:
• Improved customer service
• Improved communication with the office, customers and suppliers
• Increased mobility
• Increased productivity
• Remote working
• Cloud connectivity
3. Business use of mobile devices
Disadvantages:
• Workflow disruption
• Compromised work-life balance
• Cost
• Legal issues
• Data privacy issues
The following slides highlight some of the ways that you can make
better / more efficient use of the devices you carry with you each day.
4. Track and manage expenses
There are numerous apps available for mobile devices to aid the
recording and management of business expenses. From scanning of
receipts to storing on the cloud or automatically adding to claims.
An app such as Microsoft Lens which is free to use in an excellent tool for
scanning and recording expenses and storing them in defined locations
on the cloud for future claims.
5. Make presentations
You can use a phone, or preferably a tablet to show a customer your ideas
for a job or to showcase previous work and testimonials.
6. Take Customer Orders or Information for a Quote
You can use a mobile device to take the necessary
information to enable you to provide a quote or
products/services for a customer.
By using a ‘Form’ or Power App you can ensure
that all the required data is recorded and stored
on the cloud. In this way it can be immediately
accessed from the office.
7. Accept Payments
Only 14% of small businesses owners, in a
recent survey, take mobile device payments.
Tools such as Square, Intuit, GoPayment and
PayPal Here are easy to use and allow you to
take credit and debit card payments.
Even if your business is not mobile you can use
these technologies to do away with queues at
the checkout by equipping sales floor staff with
mobile POS systems.
8. Get Customer Signatures
Speed up the process of getting that contract moving by using digital
document signing apps and / or forms to gather customer signatures
directly on the tablet.
These same approaches can be used to hand over when work is completed
allowing the customer or client to confirm that they are happy with the
work and the interaction with your company.
9. Use Photo and Video
Photographing a site or location for
some work allows you to use ‘markup’
to add to the photo to clearly show the
work that you intend to carry out.
Similarly, the use of before, during and
after photos or video is a good way to
demonstrate work quality and progress
to a client. They can also be used on
your website as examples of work
completed.
10. Thank You
Look at the other
support that is
available under the
DESME programme.
If you have not done so
already, please
complete the form at
this link.
