1. MARK D. SHELTON
(865) 255-4132
mark.shelton59@hotmail.com
EDUCATION
University of Phoenix Nashville, TN BSBM
University of Phoenix Colorado Springs, CO
Trained on A+, Network + and MCSE

2. Professional Experience
CAREFUSION  Nashville, TN2007 – 2010
PRODUCT IMPLEMENTATION ANALYST
• Readily took charge of customer implementation meetings resulting in
enhanced communication/satisfaction with entire customer base
• Selected among my peers for technical expertise in dealing with
customer’s technical issues and often finding resolution when others
failed
• Eliminated negative customer perceptions by leading the entire team to
successful implementations while maintaining customer loyalty and
confidence
BLACK BOX NETWORK SERVICES  Murfreesboro, TN 2006 – 2006
NATIONAL ACCOUNT MANAGER
• Increased revenues from current accounts; discovered and developed new
National Accounts through new leads and prospects
• Designed and implemented new bidding parameters going to the
customer resulting in accurate and timely proposals with more accurate
information

3. BLACK BOX NETWORK SERVICES  Murfreesboro, TN 2004– 2006
PROJECT MANAGER
• Achieved successful implementation of company projects for large
National Account Customers resulting in increased trust and satisfaction
with customer base and increasing opportunities
• Oversaw profit and loss responsibilities with large voice and data
infrastructure and voice systems increasing profits by 20% in the first 6
months
• Increased revenues for National Accounts Projects to 42% gross profit per
job on large project – multi-site rollouts
ICOM BUSINESS SOLUTIONS  Knoxville, TN 2003 – 2004
DIRECTOR OF ENGINEERING/CUSTOMER SERVICE
• Accurately analyzed customer’s communications needs and developing
bids and estimates to implement the solution, resulting in increased
customer satisfaction
• Achieved resolution of customer service related issues with Operations
personnel resulting in retention of current customer base
• Trained new customers on company provided and installed
communications systems resulting in a 25% increase in customer loyalty

4. TELWEST COMMUNICATIONS LLC  Colorado Springs, CO 2002 – 2003
ACCOUNT MANAGER
• Analyzed customers communications needs while attempting to penetrate a
difficult market
• Coordinated the design and installation of voice and data systems
SMI INTERNATIONAL  Colorado Springs, CO 1999 –2002
BUSINESS DEVELOPMENT
• Designed, developed and maintained the company’s sales brochures for marketing
resulting in buy in by upper level management and printed for company wide
distribution
• Grew yearly revenue by 35% in 14 months by development of customer
relationships
U.S. ARMY RECRUITING COMMAND  CO 1987 – 1999
PRODUCTION MANAGER – HEALTH CARE RECRUITING TEAM
NURSE RECRUITER
RECRUITER TRAINER
RECRUITER

5. CORE CAPABILITIES
Account management Background in Health Care Industry
Recruiting Manager Staff training/development
Negotiation skills Healthcare/Nurse Recruiter
Project management Consistently meet goals
Strong organizational skills Cross-functional team management
Listening skills Staff development
Excellent communication skills Business development experience
MS Windows proficient Experience in project finance
Problem solver Initiative to work independently
Fast learner Microsoft applications skills
Courteous demeanor Computer proficient
Strong client relations Extremely organized
Energetic work attitude Team leadership
Inventory control Presentations
Shipping and receiving Team building/leadership
Customer service Software testing & programming
Telecommunication skills Hands-on and proactive
Prioritizing/managing deadlines Computer applications
System upgrades Proficiency in TCP/IP protocols

6. Summary
Energetic, self-starting, highly technical, people oriented,
energetic, multi-tasking professional often called upon by
team members and customers alike for technical
resolution of both hardware and software related issues
with servers, workstations and point of use automation
systems. Known for taking charge of difficult situations
with customers to enhance relations and resolve
outstanding problems. A true team player who knows the
value of flexibility and being able to lead also requires
one to take direction. An enthusiastic, dedicated
employee with reliable work habits who leads by example
and is focused on getting results.