The document discusses ThousandEyes, a network intelligence solution that provides visibility into digital experiences across networks. It highlights how enterprises have lost control and visibility as digital experiences rely on various external service providers and public networks. ThousandEyes monitors these networks through billions of daily probes from global agents to detect outages through its Internet Insights solution. The solution provides correlated views of application and network performance as well as macro outages. It can help enterprises more quickly identify issues, make better decisions on service providers, and improve customer communications. The presentation concludes with a demo and next steps to try the solution.

1. 1@ThousandEyesCopyright ©2020 ThousandEyes, Inc. All Rights Reserved.
Lifting the Lid of Service Provider Performance
with Collective Intelligence
Ian Waters, Senior Director, EMEA Marketing
Nitin Nayar, Principal Solutions Engineer

2. 2@ThousandEyesCopyright ©2020 ThousandEyes, Inc. All Rights Reserved.
Featured Speakers
Ian Waters
Senior Director, EMEA Marketing
@iawaters
Nitin Nayar
Principal Solutions Engineer
@NitinNayar

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Before We Begin...
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Agenda
• ThousandEyes Introduction
• Why Internet Insights™
• Demo
• Q&A

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Global 2000
Companies
130+ 4 of the 5
Top UK Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
70+
Fortune 500
Companies
About ThousandEyes
Network Intelligence solution to
see, understand, and improve
digital experiences over any
network.
Routing
User App
End-to-End Performance Data
User
Experience
App
Performance
Routing
Topology
Network
Topology
Enterprise, Endpoint and Cloud Agents
Network
Connectivity
Device
Performance
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With Cloud, SaaS and SD-WAN Enterprises heavily rely
on a best effort public Internet that is fragile, constantly
changing and has no SLA.
Internet is the New
Network
Enterprises are struggling to understand and improve user
experience for Off the shelf Apps (SaaS) and traditional
APM code instrumentation does not work for SaaS.
SaaS is the New
Application Stack
Legacy techniques are ineffective in understanding
public cloud environments and their connectivity to the
rest of the world.
Cloud is the New
Datacenter
The Problem Statement

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Data
Center
Enterprises Are Losing Control and Visibility
Branch Office
Branch Office
Branch Office
Branch Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
Data
Center
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Digital experience relies on many service providers and networks outside of IT’s control

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Measure Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Agent Endpoint
Agent
Enterprise Agent

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Data
Center
The Internet is Unpredictable and Prone to Outages
Branch Office
Branch Office
Branch Office
Branch Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
Data
Center
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
17 million
DDoS attacks annually
by 2020
14k+
routing errors
per year
31%
of hybrid IT outages
due to external
providers
The Internet is too vast for you
to monitor on your own

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ThousandEyes Internet Insights™
Based on
ThousandEyes global
collective intelligence
dataset
Business-class
visibility into macro
Internet issues
Authoritative view of
Internet health

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Internet Insights™
• Billions of daily network probes
• Multiple measurements
• Aggregated and sanitized
• Global network outage detection
• Correlated with service monitoring
Provides context on the health of the Internet and critical provider networks.
App
App

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Algorithmic Detection of Internet Outages
INTERNET OUTAGES
8+ Billion Daily Service Path Measurements

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App Experience
• Transaction scripting, page load
HTTP/DNS/RTP Server
• HTTP Availability, response time,
throughput
Scope and Domain
• Geo, HTTP phase, errors
Network Metrics
• Packet loss, latency, jitter
Path Visualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates
Correlate Internet Level Events
8
3
93
5
4
6
8
6
Time Correlated

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Monitoring Tests
Single service view
App and service-centric
App/Service
Internet Insights
Aggregate view
Provider-centric
Service paths
ISP
Macro outage visualization
AWS
Akamai
PayPal
Your App
ISP
1
2
2
1
Germany
United States
Canada
China
x
x
x
x
34
3
4
9
7
L3 hop by hop paths
Packet loss, latency, jitter
Multi-path correlation
Customer or
Branch Locations
APP-LAYER CORRELATION
Internet Insights Enriches Service-Level Visibility

15. Demo

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Key Benefits
Digital Ops
• Faster root-cause identification
• Richer customer/internal
communication
• More effective provider escalations
• Isolate and resolve systemic
provider issues
Vendor
Governance
• Service provider-centric views
• Make better provider decisions,
including evaluation and
selection
• Data-informed governing of
service providers

17. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 17@ThousandEyes
• Sign up for platform free trial
• Check out more resources @
https://www.thousandeyes.com/product/internet-insights
• Request Internet Insights trial in app
Next Steps
Current
ThousandEyes
Users
New Users

18. Q&A