Office 365 Monitoring Best Practices
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Learn how to prepare for an Office 365 deployment, baseline performance, optimize user experience and minimize help desk costs
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Office 365 Monitoring Best Practices
- 1. 1© 2018 ThousandEyes Inc. All Rights Reserved. Sample Title for Here Subhead Title for Here Presenter Name, Title
- 2. 2© 2018 ThousandEyes Inc. All Rights Reserved. • Welcome & Introduction • Legacy Monitoring Challenges • Office 365 Architecture • ThousandEyes Monitoring Office 365 • Best Practices Recommendations • Questions Agenda Ameet Naik Technical Marketing Manager @naik_ameet @thousandeyes
- 3. 3© 2018 ThousandEyes Inc. All Rights Reserved. About ThousandEyes Network Intelligence solution that helps you understand performance from every user to every application over any network Routing User App End-to-End Performance Data User Experience App Performance Routing Topology Network Topology Enterprise, Endpoint and Cloud Agents Network Connectivity Device Performance 18/20 top SaaS companies 5/6 top US banks 50+ Fortune 500 companies 8/10 top global software companies
- 4. 4© 2018 ThousandEyes Inc. All Rights Reserved. From Yesterday’s Enterprise Environment PCAP SNMP Flow Branch Office Branch Office Branch Office Branch Office Data Center
- 5. 5© 2018 ThousandEyes Inc. All Rights Reserved. To Networks and Services You Don’t Control “I never realized we had such significant blind spots concerning business continuity.” Operations Executive, Global 2000 company Branch Office Branch Office Branch Office Branch Office Data Center IaaS CDN User SaaS CDN DNS Customer Customer DNS Provider DNS Provider Security Provider Remote Worker/Device IaaS IoT Device User Security Provider API API PCAP SNMP Flow
- 6. 6© 2018 ThousandEyes Inc. All Rights Reserved. ThousandEyes Approach ThousandEyes Platform Internal Monitoring End User Monitoring Lightweight software-based agents easily installed on your own network, in data venters and branch offices. Globally distributed agents installed and managed by ThousandEyes in 150+ POPs around the world. Browser-based plugins installed on end-user laptops and desktops Enterprise Agent Endpoint Agent External Monitoring Cloud Agent
- 7. 7© 2018 ThousandEyes Inc. All Rights Reserved. Office 365 Overview
- 8. 8© 2018 ThousandEyes Inc. All Rights Reserved. Differences between O365 Apps • Some delivered using DNS load-balancing • Some delivered using Anycast IP • Constantly evolving – sometimes overnight
- 9. 9© 2018 ThousandEyes Inc. All Rights Reserved. Which Office 365 applications has your organization deployed? (select all that apply) Poll 1 Skype for Business Word Online Exchange Online Sharepoint OneNote
- 10. 10© 2018 ThousandEyes Inc. All Rights Reserved. Microsoft Office 365 Architecture Internal Users External Users WAN/ISP Anycast DNS on Café (ACDC) Service Front Door (Café) Microsoft Datacenter 1 (CDN edge) Microsoft Datacenter 2 (Origin) Second Hop (Café) App Server Microsoft Peering MicrosoftInternet
- 11. 11© 2018 ThousandEyes Inc. All Rights Reserved. Example – Exchange Online vs Sharepoint
- 12. 12© 2018 ThousandEyes Inc. All Rights Reserved.© 2018 ThousandEyes Inc. All Rights Reserved. Demo
- 13. 13© 2018 ThousandEyes Inc. All Rights Reserved. Office 365 Tests
- 14. 14© 2018 ThousandEyes Inc. All Rights Reserved. Benchmark Dashboard
- 15. 15© 2018 ThousandEyes Inc. All Rights Reserved. Response Time Breakdown
- 16. 16© 2018 ThousandEyes Inc. All Rights Reserved. Outage Detail
- 17. 17© 2018 ThousandEyes Inc. All Rights Reserved. Best Practices Considerations • User Experience depends on Response Times and Page Load Times – Measure the contributing components (DNS resolution time, Network Latency, SSL Time, Server Wait Time) • Benchmark yourself - compare on-net and off-net performance – Is a user at a corporate site experiencing better/worse/equal performance to a user on the Internet in the same region? – If worse, where is the bottleneck? • Backhaul vs Handoff strategy matters – E.g. where do you hand off traffic to Microsoft? • End-User Metrics are invaluable – Decode helpdesk calls about “poor performance”—what does that mean? – Collect app and network layer stats—what needs improvement?
- 18. 18© 2018 ThousandEyes Inc. All Rights Reserved. What stage are you at with Office 365 deployment? Poll 2 Deployment Operations No plans yet Actively considering it Readiness
- 19. 19© 2018 ThousandEyes Inc. All Rights Reserved. Cloud Readiness Lifecycle • No such thing as steady state in the cloud • Internet unpredictability is a “new normal” that must be baselined to de-risk rollouts • Speed and accuracy of service provider escalation is key to MTTR • Visibility is critical to containing helpdesk costs and deliver user experience • ThousandEyes offers best practice advice Continuous Readiness for the Cloud Ready Operate Deploy
- 20. 20© 2018 ThousandEyes Inc. All Rights Reserved. Resources • Request a demo or start a free ThousandEyes trial https://www.thousandeyes.com/signup – Quick start – choose from 150+ Cloud Agent and start monitoring your Office 365 URLs – Install Endpoint Agent and start measuring end-user experience • Webinar Recording • Blog Post: Office 365 Monitoring Best Practices • White Paper: Office 365 Deployment Guide
- 21. 21© 2018 ThousandEyes Inc. All Rights Reserved.
Notas do Editor
- IaaSIntroduce Active Monitoring
- Not only is the Internet an X factor, but the way that SaaS is delivered is also variable. Some SaaS are delivered via regional or global CDNs, while for some all your traffic has to go to and from a single data center from every location in the globe. And specifics of the delivery models change—SaaS company delivery networks evolve, and sometimes SaaS companies make delivery changes overnight in terms of how their CDNs work. For example, we’ve seen SaaS companies switch how their CDNs work from BGP anycast to DNS based global load balancing overnight, then back again just as rapidly not long after. So, the point is that you can’t count on SaaS delivery to be stable either.
- Constantly changing SaaS networks New APIs every week Internet constantly changes shape
- Thanks very much for your time today. If this topic is top of mind for you, we have a number of resources that you can take advantage of. On our website, in our resources section, check out our e-book on how the modern WAN is transforming in response to the cloud and digital business trends. We also have a very relevant white paper on monitoring secure web gateways, which are often companions to cloud and branch direct internet access roll-outs. We also have more webinars coming up. While this webinar was an overview, we’ll be having more technical webinars on monitoring best practices for Office 365, Salesforce and Webex. Finally, if you know that you need this kind of visibility today, let us know, or go to thousandeyes.com and request a demo or start a free trial. With that, I hope you all have a great rest of your day.