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Introduction to ThousandEyes

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Introduction to ThousandEyes

  1. 1. Introduction To ThousandEyes
  2. 2. 2 © 1992–2022 Cisco Systems, Inc. All rights reserved. Featured Speaker Todd Anscombe Technical Solutions Architect ThousandEyes
  3. 3. 3 © 1992–2022 Cisco Systems, Inc. All rights reserved. Before We Begin... • If you have any questions, please type them in the Q&A window. • A recording of this presentation will be sent to you in a few days. • Tweet us @thousandeyes 3 @ThousandEyes
  4. 4. 4 Agenda • ThousandEyes Introduction • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A 4 @ThousandEyes
  5. 5. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 5 © 1992–2022 Cisco Systems, Inc. All rights reserved.
  6. 6. 6 © 1992–2022 Cisco Systems, Inc. All rights reserved. Internet connectivity is business critical Devices & Things Mobile / WFH Users Campus & Branch Users DC/Private Cloud SaaS IaaS Internet
  7. 7. 7 © 1992–2022 Cisco Systems, Inc. All rights reserved. The Importance of Digital Experience Management THE WAY IT WAS THE WAY IT IS TODAY ● Critical applications and services ran in the datacenter ● Control over the app stack, network and infrastructure ● Leased lines and static WAN technologies ● Most employees worked in an office ➔ Applications and services are moving to the cloud ➔ SaaS applications and cloud infrastructure play critical roles ➔ Networks are becoming much more dynamic ➔ Employees are increasingly working remote CLOUD is the new Data Center INTERNET is the new Network SaaS is the new App Stack
  8. 8. 8 © 1992–2022 Cisco Systems, Inc. All rights reserved. The Real World Journey from Data Center Apps Branch Offices Enterprise Data Center hosts all applications Enterprise WAN (MPLS)
  9. 9. 9 © 1992–2022 Cisco Systems, Inc. All rights reserved. To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
  10. 10. 10 © 1992–2022 Cisco Systems, Inc. All rights reserved. Apps Customer DX Your People Employee DX Your Lack of visibility into external networks No visibility into critical employee applications Lack of insight into ongoing SD-WAN initiative Infrastructure Modern WAN Your Common Enterprise Problems No insight into customer facing applications Inability to accurately troubleshoot remote worker problems Problems holding providers to promised SLAs Can’t verify connectivity from outside world Trouble pinpointing root causes of employee issues Unable to measure site-to-site performance
  11. 11. 11 © 1992–2022 Cisco Systems, Inc. All rights reserved. See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
  12. 12. 12 © 1992–2022 Cisco Systems, Inc. All rights reserved. Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoI P IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
  13. 13. 13 © 1992–2022 Cisco Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  14. 14. Dashboards, Reports and Alerts
  15. 15. 15 © 1992–2022 Cisco Systems, Inc. All rights reserved. Track Service Objectives with Dashboards
  16. 16. 16 © 1992–2022 Cisco Systems, Inc. All rights reserved. Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
  17. 17. 17 © 1992–2022 Cisco Systems, Inc. All rights reserved. Dashboards – Remote Workers
  18. 18. 18 © 1992–2022 Cisco Systems, Inc. All rights reserved. Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
  19. 19. Demo Remote Workforce
  20. 20. Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 20 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
  21. 21. 21 © 1992–2022 Cisco Systems, Inc. All rights reserved. Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
  22. 22. Demo Digital Experience
  23. 23. 23 © 1992–2022 Cisco Systems, Inc. All rights reserved. Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
  24. 24. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 24
  25. 25. Demo Internet Insights
  26. 26. 26 © 1992–2022 Cisco Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
  27. 27. 27 © 1992–2022 Cisco Systems, Inc. All rights reserved. Enterprises face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
  28. 28. Customer Case Studies
  29. 29. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
  30. 30. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
  31. 31. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 31 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
  32. 32. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 32 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
  33. 33. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 33 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
  34. 34. Cisco Integrations
  35. 35. 35 © 1992–2022 Cisco Systems, Inc. All rights reserved. IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22,320 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
  36. 36. 36 @ThousandEyes Get Started Download the Report See a Demo • Every cloud deployment is unique. See this data for yourself! ThousandEyes.com/Signup • Get a custom demo for the use cases that matter to your business ThousandEyes.com/Request-demo • ThousandEyes.com/Cloud Next Steps
  37. 37. Q&A

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