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Introduction to ThousandEyes
1.
Introduction To ThousandEyes
2.
© 1992–2021 Cisco
Systems, Inc. All rights reserved. 2 Featured Speaker James Fraasch Technical Solutions Architect
3.
3 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Agenda • Introduction to ThousandEyes – What is ThousandEyes? – Use Case Overview • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A
4.
Locations Austin, USA New York,
USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 4 © 1992–2021 Cisco Systems, Inc. All rights reserved.
5.
5 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Internet connectivity is business critical Devices & Things Mobile / WFH Users Campus & Branch Users DC/Private Cloud SaaS IaaS Internet
6.
6 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Apps Customer DX Your People Employee DX Your Lack of visibility into external networks No visibility into critical employee applications Lack of insight into ongoing SD-WAN initiative Infrastructure Modern WAN Your Common Enterprise Problems No insight into customer facing applications Inability to accurately troubleshoot remote worker problems Problems holding providers to promised SLAs Can’t verify connectivity from outside world Trouble pinpointing root causes of employee issues Unable to measure site-to- site performance
7.
7 © 1992–2021 Cisco
Systems, Inc. All rights reserved. See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
8.
8 © 1992–2021 Cisco
Systems, Inc. All rights reserved. The Real World Journey from Data Center Apps Branch Offices Enterprise Data Center hosts all applications Enterprise WAN (MPLS)
9.
9 © 1992–2021 Cisco
Systems, Inc. All rights reserved. To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
10.
10 © 1992–2021 Cisco
Systems, Inc. All rights reserved. • Inside-Out monitoring (on- prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site- to-Site Lightweight SaaS Deployment • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/map • Commonly for customer/public facing applications Cloud Agent
11.
11 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers IS P VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
12.
12 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Cloud/SaaS Adoption Lifecycle Best Practices Baseline performance from user locations to instance (latency, page load) Ensure all sites can optimally connect to Cloud/SaaS edge Remediate providers Test to Cloud/SaaS instance from user locations (remote users, office locations) Define success criteria, alerts for each location Develop and train on escalation procedures Proactively monitor network & application layers Deploy endpoint agents for remote workforce Set up self-service dashboards for internal users Continuously monitor and optimize Cloud Lifecycle Readiness Deployment Operations
13.
13 © 1992–2021 Cisco
Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
14.
Dashboards, Reports and Alerts
15.
15 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Track Service Objectives with Dashboards
16.
16 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
17.
17 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Dashboards – Remote Workers
18.
18 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
19.
Demo Remote Workforce
20.
Copyright ©2020 ThousandEyes,
Inc. All Rights Reserved. 20 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
21.
21 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
22.
Demo Digital Experience
23.
23 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
24.
How IT Needs
to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 24
25.
Demo Internet Insights
26.
26 © 1992–2021 Cisco
Systems, Inc. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
27.
27 © 1992–2021 Cisco
Systems, Inc. All rights reserved. Enterprises face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
28.
Customer Case Studies
29.
OUTAGE CASE STUDY Copyright
©2020 ThousandEyes, Inc. All Rights Reserved. 29 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
30.
OUTAGE CASE STUDY Copyright
©2020 ThousandEyes, Inc. All Rights Reserved. 30 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
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OUTAGE CASE STUDY Copyright
©2020 ThousandEyes, Inc. All Rights Reserved. 31 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
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OUTAGE CASE STUDY Copyright
©2020 ThousandEyes, Inc. All Rights Reserved. 32 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
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OUTAGE CASE STUDY Copyright
©2020 ThousandEyes, Inc. All Rights Reserved. 33 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
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Cisco Integrations
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35 © 1992–2021 Cisco
Systems, Inc. All rights reserved. IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
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