Presented by Sergio Licea and Collin Sullivan

1. How to Evaluate, Rollout and Operationalize
Your SD-WAN Projects

2. Featured speakers
Collin Sullivan
Technical Solutions Architect
Sergio Licea
Global Go-to-Market
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. 3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.

4. Agenda
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• Why is a network transformation needed?
• A comprehensive approach to make it work
• How can we help?
• Q&A

5. 5
Have you ever been in a similar war room because there’s an issue that needs
to be solved?
AppOps
Networking ITOps
Cloud Security
DevOps
Databases
Do you need all of them to solve the issue?
ISP on
the call
CIO on
the call
Source

6. 6
Why is a network transformation needed?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Most customers demand digital interactions that are fast and reliable. But employees too.
How did we get there?
According to Gartner, organizations that are digital leaders are almost 4 years ahead of the digital laggards
…managing finances in a
challenging economy…
…receiving health care virtually
even post pandemic…
…buying online beyond basic
needs…
94%
61% 53%
Of bank customers interact
weekly with their financial
institution’s digital channel
Of respondents of a 2022 JD
Power survey that had used
virtual care intended to use it
again
Of users abandon sites that take
over 3 seconds to load
…working location preference
regardless of role…
57%
Of workers expect to be in the
office 10 days a month or less
Source Source Source Source

7. 7
Why is a network transformation needed?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Enabling digital services, it’s not an easy task
Hybrid Work Locations and
Last Mile Network
CDN, Cloud Security and
Secure Access
SD-WAN and Internet
Peering and Transit
Hybrid Cloud and SaaS
Infrastructure
Is it the user environment? Is it the SECaaS? Is it the network? Is it the application?

8. 8
Why is a network transformation needed?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
When things go wrong, there’s an impact
Results of negative digital experiences
Your Apps Your People Your Infrastructure
1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime
70%
of outages
1hr.=$400K+
downtime to $1Mil-5Mil+
Third-party operators
(including cloud, hosting,
colocation, telecommunication
providers, etc.) account for 70%
of all publicly reported outages2
Businesses losing $700
billion a year to IT
downtime1
The average cost of an unplanned
application outage was estimated at over
$400,000 per hour. Critical application
failures exact a far steeper toll, from
$500,000 to $1 million per hour4
1.6 hrs.
avg. downtime per week
59% of Fortune 500
companies experience a
minimum of 1.6 hours of
downtime per week3
$700B
business loss

9. 9
Why is a network transformation needed?
The network is more important than ever
A massive transformation accelerated by the pandemic
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
of all enterprise locations in
2025 will use internet access
as their only WAN transport
driven by increased flexibility
to secure the hybrid
workforce and branch
locations
of enterprises will have
implemented SD-WAN by
2025
40% 65%
SASE
adoption
Sources: Gartner - Predicts 2022: Operationalizing the Distributed Enterprise, Published 19 October 2021; Magic Quadrant for Security Service Edge, Updated 30 March 2022, Published 15 February 2022; Forecast Analysis:
Public Cloud Services, Worldwide, 3Q21 Update, Published 20 October 2021
of business leaders note that IT
skills shortage affects the
implementation of any
significant digital change
35%

10. 10
Why is a network transformation needed?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Three areas of focus
Vendor selection Overlay and underlay
provisioning and
connectivity
Operating model and
management
A software-defined WAN can help make enterprise networks cloud ready, more cost-efficient, and better suited to
delivering quality digital experiences to customers and employees

11. 11
A comprehensive approach to make it work
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
How to make it work?
An Implementation Guide for Monitoring Best-Practices for Visibility into your SD-WAN Deployment
BRANCH READINESS ROLLOUT & REMEDIATION DE-RISK OPERATIONS
▪ Evaluate underlay
▪ Set success KPIs
▪ Baseline performance
▪ Site Evaluation
▪ ISP Selection
▪ Identify deployment and provider
issues
▪ Optimize configuration
▪ Persona-based Dashboards (ROI)
▪ Before/After Metrics
▪ Set SLAs for key SaaS and
Internal Apps
▪ Identify internet underlay issues
▪ Verify routing policy
implementation
▪ Verify performance
▪ Visual context optimizes
performance and minimizes
MTTI/MTTR
velocloud
BUILD
PLAN RUN

12. Let’s jump in!
12
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

13. 13
How can we help?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Empower every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain

14. 14
How can we help?
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
How we do it?
Customer
Digital Experience
Enterprise
Digital Experience
Workforce
Digital Experience
200+ Cities Around the World
Cloud
Vantage Points
ISP | Broadband | Cloud Provider
End-user
Vantage Points
End-User Laptops and Desktops
Apple | Microsoft
Enterprise
Vantage Points
Enterprise Data Centers, Branch Offices & VPCs
Cisco | Docker | JNPR | Linux | MSFT | VMW
Dashboards Visualizations Reports & Alerts APIs & Integrations
Internet Insights

15. 15
How can we help?
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Bring the right teams to solve the issues
VISIBILITY INTELLIGENCE WORKFLOWS
Enterprise WAN Ops
Proactively manage and improve SD-
WAN and cloud connectivity to assure
app performance for users across
sites
NetOps
(Service delivery)
Tune BGP and peering and
monitor for anomalies,
hijacks, and sub-optimal
routing
SREs & App Owners
Troubleshoot and optimize
App, APIs, and delivery
services
IT Helpdesk
Rapidly prioritize,
resolve, and direct issues to
the right team to ensure
workforce productivity
Customer Support
Build trust with timely, data-
driven communication
• REST API
• Native integrations
• Custom webhooks
• Cloud templates
• Infra as Code tools
• Sharelinks for easy
sharing across teams
External Teams
Receive detailed,
actionable information to
quickly resolve issues

16. How can we help?
16
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
Learn
more
Free
trial
Demo
• Subscribe
www.thousandeyes.com/blog/
• Get a real-time view of the health of the Internet
www.thousandeyes.com/outages/
• Sign up for a free trial:
www.thousandeyes.com/signup/
• Request a demo:
www.thousandeyes.com/request-demo

17. Q&A
17
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

18. 18
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.