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How Consumer
Technology is Changing
Retail
this evening…
!
!
!
!

  Retail Improvement – the role
  Morrisons Overview
  Consumer Technology in Retail
  Embracing the change – Electronic Order Pad
“It is not the strongest of the
species that survives, nor the most
intelligent that survives. It is the
one that is most adaptable to
change”.
- Charles Darwin
in the not too distant past…
evolving the business…
the age we now live & work in…
consumer technology’s influence on Morrisons…
maintain points of difference…
how did we use the paper order pad…
our early thoughts on mobile devices…and a COW

too small

too big & heavy
finding what’s right for our colleagues…
order pad – the journey…
b. Deploy

a. Develop

Short-term
Vs
Long-term

Build a clear
business case

Setup team
+ process
for agile
delivery

Define MVP
for the
initiative

Iterative
software
development

Pilot in 1
store

c. Learn

Rollout to
more
stores…
the end result…
!   halved traditional time
to live
!   improved colleague
engagement
!   increased savings
How Consumer Technology Is Changing Retail

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How Consumer Technology Is Changing Retail