The document discusses how banks can redefine their business models to focus on customer needs rather than specific products like banking or credit cards. It argues that banks should see themselves as partners providing customers with liquidity and investment capabilities. To do this successfully, banks will need to shift to a platform approach powered by intelligent technologies where business and technology boundaries are blurred and technology is at the core. This requires developing capabilities in software, algorithms, and sensors to gain a deeper understanding of customers and address more of their financial needs.

1. /BANKING-Redefined
INTELLIGENT BANKING
The Hidden Levers of Profitable Growth
ANEESH LELE

5. THE HIDDEN WEAKNESS IN
CURRENT BUSINESS
MODELS

6. In 2000, over 40% of its net
profit came from late fees.

7. NETFLIX STOCK SINKS 35%
AS SUBSCRIBERS FLEE
CNNMoneyTech, Oct 2011

8. NETFLIX CREATED AND MET
CUSTOMER EXPECTATIONS

9. Netflix saw itself
as a digital media
company…
…not a DVD
distribution
company.

10. SO WHAT MAKES
THIS SO HARD?

12. TECH
BUSINESS
& TECH
BUSINESS
DISRUPTIVE FORCES
SUPPORTING
ROLE
COLLABORATION
TECH LEAD
DIFFERENTIATION
TECH AT
THE CORE
Formal Walls
Collaborative
Execution
Tech and Business b
oundaries blur
Tech pervades an
Intelligent Business
BUSINESS BUSINESS
TECH
TECH

13. SHIFTING
OUR MINDSET

14. MORE ADDRESSABLE CUSTOMERS
ADDRESSING MORE OF
EACH CUSTOMER’S NEEDS

16. Manual processes circ. 1965
“Efficiency = observing,
improving, reducing waste”
Tech-Enabled
Doing the same things
“Better, Faster, Cheaper”
Intelligent Platforms:
Exponential Growth

17. Are you a “bank” or a
“credit card company”?

18. Or are you a Partner who offers
customers the liquidity and
investment capabilities they
need, when they need it?

19. THE POWER OF
PLATFORM THINKING

21. CAPABILITIES NOT PROCESS
SOLUTIONS
NOT OFFERINGS

22. IS THIS JUST
TECHNOLOGISTS BEING
TECHNOLOGISTS?

23. “Every boardroom, and every
C-suite must have a deep mastery
of the 3 following capabilities:
1. Software
2. Algorithms
3. Sensors”
RAM CHARAN

24. /BANKING-Redefined
THANKS
ANEESH LELE