This document provides guidance on building high quality health IT systems through a user-centered design methodology. It recommends conducting user research to develop applications together with users, frequently visiting users and consulting with different types of people. It emphasizes the importance of user motivation and using techniques like cameras, research methods, visual storytelling and prototypes. Systems should be continuously measured and improved based on stories from the frontlines. The overall message is to design health applications with and for users through an iterative process of evaluation and enhancement.

1. BUILDING HIGH QUALITY
HEALTH IT SYSTEMS
Me t h o d a n d Me t h o d o l o g y

2. USER RESEARCH
Build your application together with users.
2

3. VISIT USERS
FREQUENTLY
3

4. CONSULT WITH
DIFFERENT KINDS
OF PEOPLE
4

5. USER MOTIVATION IS
VERY IMPORTANT
5

6. CAMERAS ARE
GOOD THINGS
6

7. RESEARCH
TECHNIQUES
7

8. VISUAL STORY TELLING
8

9. VISUAL PROTOTYPES
9

10. CONTINUOUSLY
MEASURE QUALITY 10

11. STORIES FROM THE
FRONTLINE
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12. ■The android calendar is not as intuitive as
we think
■Use Pin Codes and not Passwords
■Ask one question on a page.
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13. 13
Design your health applications
with users, have working
software to present to them
whenever you visit, continuously
measure progress and improve.