Driving behaviours and performance

1. DRIVING BEHAVIOURS
AND PERFORMANCE

2. Values
Who do I need to be in order to be successful in my role?
Behaviours
What specifically do I need to do in order to be successful?
Performance
What are the things I need to be good at (key value drivers)
in order to be successful?

3. INTERPRETING VALUES
Value: Make it Happen
Description: Be outcome orientated

4. THE 3 KEY PERFORMANCE
QUESTIONS BEHIND EACH VALUE
! How could this value embodied and what would that look like?
! How could this value be misinterpreted?
! How could this value be taken too far (negatively exploited)?

5. THE CHALLENGE OF
DRIVING BEHAVIOURS
! There is a need to develop structural solutions (long term focus)
! KPI’s need to be met (short term focus)
The effective executive successfully does both.

6. TRANSLATING VALUES
TO TANGIBLE BEHAVIOURS
! Values
! Question
! Behavioural expectation

7. REINFORCING BEHAVIOURS:
GREAT PERFORMANCE AND LACK OF PERFORMANCE
= OPPORTUNITY TO REINFORCE VALUES

8. PROVIDING FEEDBACK
USING VALUES
! “As a leader I will put the need to develop you above
my need to be liked by you”
! Feedback is a GOOD thing!

9. BEHAVIOURAL EXPECTATIONS
AT DIFFERENT LEVELS
! Current role = 9/10
! Future role = 6/10
This conversation is only possible once there is clarity around
what the behaviour looks like.

10. THE EVOLUTION OF BEHAVIOURS
AND PERFORMANCE
! Get’s easier and harder all at once
Easier:
• Becomes somewhat self fulfilling as your company grows
• Your operational involvement will slowly dilute providing more time to think
Harder:
• You will continually have more people to educate on the right behaviours
• You will need to develop appropriate behaviours to different leadership levels

11. RELATIONSHIP BETWEEN VISION,
VALUES, BEHAVIOURS
! Vision changes rarely
! Values change infrequently
! Behaviour performance criteria changes frequently
• Who must you be to continue moving forward?
• How must we behave to continue moving forward?

12. EMBEDDING BEHAVIOURAL PERFORMANCE
UNCONCIOUS COMPETENCE
CONCIOUS COMPETENCE
CONSCIOUS INCOMPETENCE
UNCONSCIOUS INCOMPETENCE