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Communication skills
1. NON VERBAL COMMUNICATION AND
THE COMMUNICATION PROCESS-
SOURCE,MESSAGE,ENCODING
Mr. Tejas Khandare
F.Y B Pharmacy
K.K. Wagh College Of Pharmacy , Panchavati, Nashik
Guided by : prof. B.B.Amrute sir
2. CONTENTS
• Communication
• Communication process
• Elements of communication
• Non –verbal communication
• Importance of non verbal communication
• Types of non verbal communication
• Advantages of non verbal communication
• Disadvntages of non verbal communication
• Effective non verbal communication
3. COMMUNICATION
Communication is a process by which information is
exchange between individual is through a comman system
of symbol and signs of behavior.
-Webster’s
Dictionary
6. SOURCE
Source or sender is one of the basic concepts of communication and
information processing. Source are objects which encodes message data
and transmit the information via to one or more observer ( or receiver)
7. MESSAGE
• The message is the content of communication and ma contain verbal
,non verbal or symbolic language.
• Communication process begin with deciding about the message to be
conveyed.
• It must be ensured that the main objective of the message is clear.
8. ENCODING
• It is the process of changing information into some form of logial coded
message in formal situations.
• Encoding involves:
i)Selecting a language
ii)Selecting a medium of communication
iii)Selecting an appropriate communicative form
9. TYPES OF COMMUNICATION
1) Based on the means of delivering message.
2) Based on the purpose of communication.
3) Based on the level of communication.
4) Based on the pattern of communication.
10. Based on the means of delivering message
Verbal Non-Verbal
Communication Communication
12. IMPORTANCE OF NON VERBAL
COMMUNICATION
• This in fact demonstrate exactly how body language,
gestures, facial expression, eye contact, tone of voice and
positioning among the group having their forms of
expressing certain feelings.
• Non verbal communication has a strong impact and
importance on showing what person wants to say inspites of
what words say.
13. TYPES NON VERBAL COMMUNICATION
• Eye Contact
• Facial Expression
• Body Language
• Gestures
• Haptics Or Touch
• Appearance
• Voice
• Visual Signs
14. EYE CONTACT
Eye contact is a key characteristic of
non verbal communication expresses
much without using a single word.
Maintaining eye contact shows respect
and indicates interest.
16. BODY LANGUAGE
• It means how you carry your self tells a
lot about you.
• How you sit, stand hold your head not
only indicates your current mood, but
also your personality in general.
• For Example, If you cross you arms
while standing it indicates You may be
closed off or defensive.
• Mean while walking with Your head
down and avoiding eye contact with
others may Indicate shyness.
17. GESTURES
• Geasture is a Characteristic
of non Verbal communication
in which visible Body actions
communicate particular
Message.
• Geasture include movement
of The hands, face or other
parts of the body
18. HAPTICS OR TOUCH
• Haptic communication is
Communicating by touch or haptics
Is the characteristic of non verbal
communication and used when we
come into physical contact with
other people.
• For Example we use handshakes to
gain trust and introduce ourself.
20. VOCALICS OR VOICE
• This is the form of communication
which includes elements such pitch
,rate , pauses ,volume ,tone of voice,
silence laugh , screams ,sighs , etc .
21. VISUAL SIGNS
• Visual signals such as pictures
, posters , drawing , cartoon ,
photograph ,etc are used to
convey message for general
information and education .
• For example traffic lights and
light at railway stations and
airports convey relevant
information to people.
22. ADVANTAGES OF NON VERBAL
COMMUNICATION
• Help to handicapped person
• Reducing wastage of time
• Attractive presentation
• Quick expression of message
• You can communicate in place where you have to avoid talking
audibly
23. DISADVANTAGES OF NON VERBAL
COMMUNICATION
• Long conversations are not usually possible
• Not everybody prefers
• Difficult to understand
• Culture – bounded
• Costly
• Particular messag cannot be discussed in detail
24. FOR EFFECTIVE NON VERBAL
COMMUNICATION
• Establish eye contact when conversing with anyone
• Consider personal space and boundaries
• Monitor your facial expressions
• Watch your tone
• Use appropriate gestures
