5. CONDUCT A POST
MORTEM MEETING:
• Quick Session: “What worked?” and “What didn’t
work?”
• Draft a conversation guide
• Conduct a full meeting
• Ground Rules: No Finger Pointing
• Look for action items; ways to better process
21. QUICK NOTE-TAKING TIPS
• Stick to keywords and phrases
• Write notes in your own words (not verbatim)
• Record key points, decisions, action items
• Use the tool that is right for you
• Share notes and make them editable