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   1	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Purpose	
  &	
  Preview	
  
	
  
	
  
The	
   goal	
   of	
   the	
   Human	
   Resources	
   Manual	
   is	
   to	
   support	
   the	
   consistent	
   and	
  
professional	
   support	
   of	
   the	
   most	
   vital	
   part	
   of	
   our	
   organization,	
   our	
   staff	
   and	
  
volunteers.	
  	
  	
  
	
  
1. This	
   manual	
   is	
   the	
   official	
   statement	
   of	
   One	
   Event	
   &	
   Co.	
   human	
   resources	
  
policies.	
   	
   It	
   is	
   the	
   responsibility	
   of	
   each	
   Director	
   and	
   Volunteer	
   Lead	
   to	
  
administer	
  these	
  policies	
  consistently	
  and	
  impartially.	
  
	
  
2. One	
  Event	
  &	
  Co,	
  policies	
  are	
  not	
  intended	
  to	
  contravene	
  any	
  applicable	
  Labour	
  
Codes	
  or	
  Human	
  Rights	
  Legislations.	
  	
  If	
  any	
  contradiction	
  exists	
  the	
  applicable	
  
Labour	
  Code	
  and/or	
  Human	
  Rights	
  Law	
  will	
  supersede	
  One	
  Event	
  &	
  Co.	
  Policy.	
  
	
  
3. The	
   policies	
   in	
   the	
   manual	
   are	
   applicable	
   to	
   all	
   persons	
   employed	
   by,	
   and	
  
volunteering	
  for	
  One	
  Event	
  &	
  Co.	
  	
  The	
  policies	
  are	
  a	
  shared	
  responsibility	
  carried	
  
by	
  the	
  Directors,	
  all	
  staff,	
  and	
  volunteers.	
  
	
  
4. The	
  Director	
  of	
  Human	
  Resources	
  for	
  One	
  Event	
  &	
  Co.	
  is	
  responsible	
  for	
  human	
  
resources	
  policy	
  revisions	
  and	
  revisions	
  to	
  this	
  manual	
  in	
  cooperation	
  with	
  the	
  
Human	
  Resources	
  Department.	
  
	
  
5. This	
  manual	
  is	
  online	
  at	
  One	
  Event	
  &	
  Co.	
  website.	
  	
  One	
  Event	
  &	
  Co.	
  ensures	
  that	
  
all	
   employees	
   and	
   volunteers	
   have	
   access	
   to	
   current	
   and	
   revised	
   policies.	
  	
  	
  	
  
Revisions	
   will	
   be	
   announced	
   in	
   communications.	
   	
   All	
   employees	
   and	
   staff	
   are	
  
required	
  to	
  review	
  the	
  Human	
  Resources	
  Manual	
  and	
  sign	
  an	
  acknowledgment	
  
that	
  they	
  are	
  aware	
  of	
  and	
  understand	
  all	
  policies	
  and	
  procedures.	
  
	
  
6. Any	
  employee	
  or	
  volunteer	
  of	
  One	
  Event	
  &	
  Co.	
  observing	
  a	
  violation	
  of	
  a	
  policy	
  
will	
  inform	
  the	
  employee	
  or	
  volunteer	
  involved	
  in	
  violating	
  the	
  policy	
  and	
  their	
  
immediate	
   supervisor.	
   	
   If	
   the	
   employee	
   or	
   volunteer	
   is	
   not	
   comfortable	
   with	
  
bringing	
  this	
  forward,	
  they	
  may	
  bring	
  the	
  matter	
  to	
  Human	
  Resources.	
  
	
  
7. Violation	
  of	
  One	
  Event	
  &	
  Co.	
  policies	
  may	
  lead	
  to	
  termination	
  of	
  the	
  employee	
  or	
  
volunteer	
  involved	
  at	
  the	
  discretion	
  of	
  the	
  Directors.	
  	
  Any	
  suspected	
  violation	
  of	
  
policy	
  will	
  be	
  thoroughly	
  investigated	
  before	
  any	
  action	
  is	
  taken.	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   2	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  	
  Rights	
  of	
  the	
  Worker	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
Each	
  employee	
  at	
  One	
  Event	
  &	
  Co.	
  has	
  four	
  rights	
  
	
  
1. The	
  Right	
  to	
  Know	
  
o Employees	
  have	
  the	
  right	
  to	
  be	
  informed	
  about	
  actual	
  and	
  potential	
  
dangers	
  in	
  the	
  workplace	
  
	
  
2. The	
  Right	
  to	
  Refuse	
  
o This	
  is	
  a	
  legal	
  right	
  of	
  every	
  worker	
  in	
  Ontario.	
  One	
  Event	
  &	
  Co.	
  fully	
  
supports	
   this	
   law	
   and	
   if	
   you	
   have	
   reason	
   to	
   believe	
   that	
   any	
  
equipment	
   or	
   physical	
   condition	
   of	
   the	
   workplace	
   is	
   likely	
   to	
  
endanger	
   yourself	
   or	
   a	
   co-­‐worker,	
   or	
   is	
   in	
   contravention	
   of	
   the	
  
Occupational	
   Health	
   and	
   Safety	
   Act,	
   speak	
   to	
   your	
   supervisor	
  
immediately.	
  	
  
o Management	
   will	
   be	
   informed	
   of	
   the	
   situation	
   and	
   your	
   supervisor	
  
and	
  a	
  certified	
  committee	
  representative	
  will	
  investigate	
  your	
  concern	
  
with	
  you.	
  This	
  should	
  resolve	
  the	
  situation	
  or	
  satisfy	
  your	
  concern.	
  	
  
o If	
  you	
  still	
  have	
  reason	
  to	
  believe	
  that	
  you	
  could	
  be	
  in	
  danger,	
  you	
  may	
  
be	
  assigned	
  to	
  other	
  reasonable	
  work	
  and	
  a	
  Ministry	
  of	
  Labour	
  official	
  
will	
  be	
  contacted	
  to	
  assist	
  in	
  further	
  investigation.	
  	
  
3. The	
  Right	
  to	
  Participate	
  
o Each	
  worker	
  has	
  the	
  right	
  to	
  participate	
  in	
  the	
  workplace	
  health	
  and	
  
safety	
  activities	
  through	
  the	
  Joint	
  Health	
  and	
  Safety	
  Committee	
  or	
  as	
  a	
  
worker	
  Health	
  and	
  Safety	
  Representative	
  
	
  
4. The	
  Right	
  to	
  Complain	
  
o No	
   reprisals	
   will	
   be	
   taken	
   against	
   any	
   employee	
   who	
   acts	
   in	
  
compliance	
   with,	
   or	
   seeks	
   enforcement	
   under,	
   the	
   provisions	
   of	
   the	
  
Occupational	
  Health	
  and	
  Safety	
  Act.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   3	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Health	
  &	
  Safety	
  Rules	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
1. Use	
  proper	
  lifting	
  techniques	
  when	
  manual	
  material	
  handling	
  is	
  required.	
  	
  
2. Obey	
  all	
  rules,	
  signs	
  and	
  instructions.	
  	
  
3. Report	
   immediately	
   any	
   condition	
   or	
   practice	
   which	
   may	
   pose	
   a	
   risk	
   to	
  
people,	
  equipment,	
  property,	
  materials	
  or	
  the	
  facility	
  to	
  your	
  supervisor.	
  	
  
4. Electrical	
   equipment	
   or	
   circuits	
   are	
   to	
   be	
   handled	
   only	
   by	
   qualified	
   and	
  
authorized	
  personnel.	
  	
  
5. Do	
  not	
  operate	
  any	
  piece	
  of	
  equipment	
  or	
  forklift	
  truck	
  unless	
  assigned	
  by	
  
your	
  immediate	
  supervisor	
  /	
  manager.	
  	
  
6. Do	
   not	
   remove	
   “danger”	
   or	
   “lock	
   out	
   tags”	
   placed	
   on	
   machinery	
   or	
  
equipment.	
   Safety	
   devices	
   on	
   equipment	
   must	
   not	
   be	
   removed	
   or	
   made	
  
inoperative.	
   Shut	
   down	
   and	
   lockout	
   machines	
   before	
   cleaning,	
   oiling,	
  
adjusting	
  or	
  repairing.	
  	
  
7. All	
   defective	
   tools	
   or	
   equipment	
   are	
   to	
   be	
   reported	
   directly	
   to	
   the	
   area	
  
supervisor.	
  Do	
  not	
  attempt	
  to	
  repair	
  any	
  machinery,	
  electrical	
  equipment	
  or	
  
wiring	
  requiring	
  a	
  qualified	
  and	
  authorized	
  person.	
  	
  
8. Using	
   compressed	
   air	
   for	
   blowing	
   dust	
   from	
   clothing	
   is	
   forbidden.	
   Never	
  
direct	
  a	
  stream	
  of	
  compressed	
  air	
  toward	
  your	
  own	
  body	
  or	
  that	
  of	
  another	
  
person.	
  	
  
9. Machine	
   tools	
   must	
   be	
   attended	
   while	
   they	
   are	
   in	
   operation.	
   An	
   operator	
  
should	
  not	
  be	
  distracted	
  while	
  their	
  machine	
  is	
  running.	
  	
  
10. “Rough	
  House”	
  or	
  “Horse	
  Play”	
  is	
  dangerous	
  and	
  will	
  not	
  be	
  tolerated.	
  It	
  often	
  
results	
  in	
  someone	
  else	
  sustaining	
  an	
  injury.	
  	
  
11. Monitor	
  your	
  equipment	
  constantly	
  for	
  unsafe	
  conditions.	
  	
  
12. All	
  flammable	
  liquids	
  and	
  acids	
  must	
  be	
  kept	
  in	
  safe	
  containers	
  and	
  properly	
  
identified.	
  	
  
13. Aisles	
  must	
  be	
  kept	
  clear.	
  Materials,	
  parts,	
  tools,	
  oil,	
  grease	
  or	
  other	
  articles	
  
must	
  not	
  be	
  left	
  in	
  aisles	
  or	
  wherever	
  they	
  may	
  cause	
  a	
  tripping	
  or	
  slipping	
  
hazard	
  to	
  another	
  person.	
  	
  
14. Protect	
  yourself	
  and	
  fellow	
  employees	
  by	
  helping	
  keep	
  the	
  work	
  area	
  clean	
  
and	
   tidy	
   at	
   all	
   times.	
   Do	
   not	
   leave	
   food,	
   refuse,	
   wrappings	
   or	
   rags	
   lying	
  
around.	
  	
  
15. Do	
  not	
  operate	
  machinery	
  unless	
  all	
  guards	
  are	
  in	
  place.	
  	
  
16. Stay	
  clear	
  of	
  overhead	
  loads.	
  	
  
Violation	
   of	
   any	
   of	
   the	
   above	
   rules	
   will	
   result	
   in	
   disciplinary	
   action	
   up	
   to	
   the	
  
discretion	
   of	
   management,	
   which,	
   in	
   serious	
   cases,	
   may	
   include	
   termination	
   of	
  
employment.	
  	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   4	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Workplace	
  Violence	
  &	
  Harassment	
  	
  
Date	
  Created	
  April	
  30,	
  2015	
  
	
  
One	
  Event	
  &	
  Co,	
  every	
  employee	
  has	
  the	
  right	
  to	
  work	
  in	
  an	
  environment	
  that	
  is	
  free	
  
of	
   harassment	
   and	
   violence,	
   and	
   where	
   respectful	
   and	
   professional	
   working	
  
relationships	
  between	
  all	
  employees	
  and	
  contractors	
  is	
  the	
  standard.	
  One	
  Event	
  &	
  
Co.	
   identifies	
   that	
   inappropriate	
   behaviours	
   compromise	
   the	
   integrity	
   of	
   the	
  
employment	
   relationship	
   and	
   demoralizes	
   an	
   employee's	
   self-­‐respect	
   and	
  
productivity.	
  	
  
	
  
PURPOSE	
  
The	
  purpose	
  of	
  this	
  policy	
  is	
  to	
  prevent	
  harassment	
  and	
  violence	
  becoming	
  a	
  part	
  of	
  
our	
  workplace	
  environment	
  by:	
  	
  
1. Increasing	
  awareness	
  
2. Promoting	
  One	
  Event	
  &	
  Co.	
  values	
  and	
  beliefs	
  	
  
3. Identifying	
  issues	
  for	
  early	
  intervention	
  and	
  resolution	
  
	
  
All	
   employees,	
   volunteers	
   and	
   contractors	
   are	
   expected	
   to	
   conduct	
   themselves	
  
professionally,	
  while	
  considering	
  others,	
  based	
  on	
  the	
  ideologies	
  of	
  fairness,	
  respect	
  
and	
  professionalism.	
  These	
  same	
  ideologies	
  are	
  the	
  foundation	
  for	
  understanding	
  
and	
  implementing	
  this	
  policy.	
  This	
  policy	
  applies	
  to	
  ALL	
  employees,	
  volunteers	
  and	
  
contractors	
  of	
  One	
  Event	
  &	
  Co.	
  and/or	
  its	
  affiliates.	
  
	
  
POLICY	
  STATEMENT	
  
One	
  Event	
  &	
  Co.	
  has	
  ZERO	
  tolerance	
  policy	
  regarding	
  harassment	
  and/or	
  violence	
  in	
  
the	
   workplace.	
   All	
   reported	
   or	
   suspected	
   incidences	
   of	
   harassment	
   or	
   workplace	
  
violence	
  will	
  be	
  immediately	
  and	
  efficiently	
  investigated	
  and	
  dealt	
  with	
  accordingly.	
  
Claims	
   will	
   be	
   taken	
   very	
   seriously	
   and,	
   if	
   verified	
   and	
   addressed	
   through	
  
appropriate	
  measures,	
  which	
  may	
  include	
  disciplinary	
  action,	
  up	
  to	
  and	
  including	
  
dismissal	
  and	
  or	
  termination.	
  	
  
	
  
DEFINITIONS	
  
Harassment	
  	
  
1.1	
   For	
   the	
   purpose	
   of	
   this	
   policy,	
   harassment	
   is	
   defined	
   as	
   any	
   form	
   of	
  
inappropriate	
  conduct,	
  comment,	
  display,	
  action	
  or	
  gesture	
  by	
  a	
  person:	
  	
  
o Is	
   based	
   on	
   race,	
   creed,	
   religion,	
   colour,	
   sex,	
   sexual	
   orientation,	
   marital	
  
status,	
   family	
   status,	
   disability,	
   physical	
   size	
   or	
   weight,	
   age,	
   nationality,	
  
ancestry	
  or	
  place	
  of	
  origin;	
  or	
  
o Negatively	
   affects	
   the	
   employee's	
   psychological	
   or	
   physical	
   well-­‐being	
   and	
  
that	
   the	
   person	
   knows	
   would	
   cause	
   an	
   employee	
   to	
   be	
   humiliated	
   or	
  
intimidated;	
  and/or	
  	
  
o That	
  constitutes	
  a	
  threat	
  to	
  the	
  health	
  or	
  safety	
  of	
  the	
  employee.	
  	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   5	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Workplace	
  	
  
1.2	
  For	
  the	
  purpose	
  of	
  this	
  policy,	
  the	
  workplace	
  includes,	
  but	
  is	
  not	
  limited	
  to,	
  the	
  
physical	
   work	
   site,	
   washrooms,	
   cafeterias,	
   training	
   sessions,	
   vehicles,	
   business	
  
travel,	
  field	
  locations,	
  site	
  inspection,	
  conferences,	
  work-­‐related	
  social	
  gatherings	
  or	
  
any	
  other	
  place	
  where	
  the	
  employee	
  is	
  required	
  to	
  be	
  in	
  service	
  to	
  the	
  employer.	
  
	
  
1.3	
  Workplace	
  Violence:	
  Workplace	
  violence	
  is	
  any	
  attempted,	
  threatened	
  or	
  actual	
  	
  	
  	
  	
  	
  
conduct	
  of	
  a	
  person	
  that	
  causes	
  or	
  is	
  likely	
  to	
  cause	
  physical	
  injury.	
  	
  
	
  
1.4	
  Complainant:	
  The	
  employee	
  who	
  has	
  made	
  a	
  complaint	
  of	
  harassment	
  or	
  brings	
  	
  	
  	
  
an	
  incident	
  of	
  harassment	
  to	
  the	
  attention	
  of	
  the	
  employer.	
  	
  
	
  
1.5	
  Respondent:	
  The	
  employee	
  against	
  whom	
  a	
  complaint	
  has	
  been	
  lodged.	
  	
  
	
  
1.6	
  Investigation:	
  	
  A	
  fair	
  and	
  impartial	
  fact-­‐finding	
  process	
  to	
  assess	
  whether	
  the	
  
allegation	
  is	
  founded,	
  unfounded	
  or	
  made	
  in	
  bad	
  faith.	
  
	
  
	
  1.7	
   Bad	
   Faith	
   Complaint:	
   Complaints	
   made	
   frivolously,	
   maliciously,	
   or	
   without	
  
factual	
  basis	
  may	
  constitute	
  defamation,	
  may	
  be	
  actionable	
  by	
  the	
  Respondent,	
  and	
  
may	
  result	
  in	
  disciplinary	
  action,	
  up	
  to	
  and	
  including	
  dismissal.	
  
	
  
1.8	
   Sexual	
   Harassment	
   Unwelcome	
   sexual	
   attention,	
   advances	
   or	
   propositions,	
  
including	
   sexually	
   explicit	
   or	
   implicit	
   comments	
   about	
   a	
   person's	
   body,	
   attire	
   or	
  
personal	
  life;	
  	
  
o An	
   implied	
   or	
   expressed	
   promise	
   of	
   reward	
   for	
   complying	
   with	
   a	
   sexually	
  
oriented	
   request,	
   or	
   threat	
   of	
   reprisal	
   or	
   actual	
   reprisal	
   for	
   refusing	
   to	
  
comply	
  with	
  such	
  a	
  request;	
  
o Displays	
  and	
  distribution	
  of	
  sexually	
  suggestive	
  photographs	
  or	
  materials	
  in	
  
the	
   workplace,	
   especially	
   those	
   that	
   cause	
   insecurity,	
   discomfort	
   or	
  
humiliation	
  or	
  are	
  considered	
  to	
  be	
  offensive;	
  
o Unwanted	
  physical	
  contact	
  such	
  as	
  touching,	
  patting,	
  kissing	
  or	
  unnecessary	
  
closeness;	
  or	
  	
  
o 	
  Sexual	
   jokes	
   or	
   obscene	
   remarks	
   or	
   gestures	
   that	
   cause	
   awkwardness	
   or	
  
embarrassment.	
  
	
  
Guiding	
  Principles	
  	
  
As	
   employees	
   of	
   One	
   Event	
   &	
   Co.	
   we	
   are	
   collectively	
   responsible	
   for	
   providing	
   a	
  
work	
   environment	
   that	
   is	
   free	
   of	
   workplace	
   violence	
   and	
   harassment	
   and	
   where	
  
individuals	
   are	
   treated	
   with	
   dignity	
   and	
   respect.	
   Harassment	
   and	
   workplace	
  
violence	
  undermine	
  the	
  integrity	
  of	
  the	
  workplace	
  and	
  an	
  individual's	
  wellbeing	
  and	
  
will	
  not	
  be	
  tolerated.	
  One	
  Event	
  &	
  Co.	
  is	
  committed	
  to:	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   6	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  	
  
o Building	
  a	
  work	
  environment	
  that	
  is	
  free	
  of	
  discrimination,	
  harassment	
  and	
  	
  	
  
workplace	
  violence	
  by	
  ensuring	
  its	
  employment	
  policies	
  are	
  implemented	
  in	
  
a	
  fair	
  and	
  just	
  manner	
  and	
  are	
  free	
  of	
  discrimination;	
  and	
  	
  
o Creating	
  an	
  environment	
  which	
  enables	
  all	
  employees	
  to	
  contribute	
  to	
  their	
  
full	
  potential,	
  thereby	
  increasing	
  our	
  business	
  effectiveness	
  and	
  competitive	
  
advantage	
  and	
  providing	
  employees	
  with	
  a	
  positive,	
  engaging	
  and	
  supporting	
  
work	
  environment.	
  
	
  
Workplace	
  Violence	
  	
  
Workplace	
  violence	
  is	
  the	
  threatened,	
  attempted,	
  or	
  actual	
  conduct	
  of	
  a	
  person	
  that	
  
causes	
   or	
   may	
   cause	
   physical	
   injury	
   or	
   a	
   fatality	
   in	
   the	
   workplace.	
   Examples	
   of	
  
violence	
  can	
  include,	
  but	
  are	
  not	
  limited	
  to:	
  	
  
o Physical	
  attacks	
  such	
  as	
  hitting,	
  shoving,	
  pushing	
  or	
  kicking;	
  	
  
o Verbal,	
  written,	
  or	
  implied	
  threats	
  that	
  express	
  an	
  intent	
  to	
  inflict	
  	
  	
  harm;	
  
o Threatening	
   behaviours	
   such	
   as	
   shaking	
   fists,	
   destroying	
   property	
   or	
  
throwing	
  objects;	
  	
  
o Acts	
  of	
  domestic	
  violence	
  that	
  evolve	
  into	
  the	
  workplace;	
  or	
  	
  
o Any	
   other	
   act	
   that	
   would	
   arouse	
   fear	
   in	
   a	
   reasonable	
   person	
   in	
   the	
   same	
  
circumstances.	
  	
  
Any	
  person	
  who	
  makes	
  a	
  threat,	
  exhibits	
  threatening	
  behaviours,	
  or	
  engages	
  in	
  a	
  
violent	
  act	
  on	
  Company	
  property	
  may	
  be	
  removed	
  as	
  quickly	
  as	
  possible	
  taking	
  into	
  
consideration	
   the	
   safety	
   and	
   legal	
   aspects	
   of	
   the	
   situation.	
   Any	
   person	
   who	
   is	
  
engaging	
  in	
  workplace	
  violence	
  may	
  be	
  suspended	
  from	
  entering	
  company	
  property	
  
pending	
   the	
   outcome	
   of	
   an	
   incident	
   investigation.	
   People	
   committing	
   these	
   acts	
  
outside	
  of	
  the	
  workplace,	
  but	
  the	
  results	
  of	
  which	
  impact	
  the	
  workplace,	
  are	
  also	
  
violating	
  this	
  policy	
  and	
  will	
  be	
  dealt	
  with	
  accordingly.	
  Threats,	
  acts	
  of	
  violence	
  and	
  
physical	
  assault	
  will	
  be	
  investigated.	
  	
  
	
  
Roles	
  and	
  Responsibilities	
  	
  
Maintaining	
  a	
  respectful,	
  professional	
  and	
  harassment-­‐free	
  workplace	
  is	
  everyone's	
  
responsibility.	
  
	
  
ALL	
  Employees	
  are	
  responsible	
  for:	
  	
  
o Familiarizing	
  themselves	
  with	
  the	
  policy;	
  	
  
o Creating	
   and	
   supporting	
   a	
   harassment-­‐free	
   workplace	
   through	
   adherence	
  	
  	
  	
  
to	
  the	
  policy;	
  and	
  	
  
o Bringing	
   any	
   incident	
   of	
   harassment	
   or	
   potential	
   harassment	
   observed	
   or	
  
that	
   they	
   are	
   aware	
   of	
   to	
   their	
   immediate	
   supervisor,	
   and/or	
   Human	
  
Resources.	
  
	
  
ALL	
  Managers	
  are	
  responsible	
  for:	
  	
  
o Familiarizing	
  themselves	
  with	
  the	
  policy;	
  	
  
o Ensuring	
  a	
  harassment-­‐free	
  workplace	
  and	
  adherence	
  to	
  the	
  policy;	
  and	
  	
  
 
	
  
	
  
	
  
	
  	
  
	
   7	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
o Stopping	
  any	
  harassment	
  of	
  which	
  they	
  are	
  aware;	
  	
  
o Taking	
   appropriate	
   preventative	
   or	
   corrective	
   action	
   promptly	
   and	
  
appropriately;	
  	
  
o Ensuring	
  all	
  employees'	
  rights	
  are	
  respected;	
  	
  
o Supporting	
  employees	
  in	
  the	
  conflict	
  resolution	
  process;	
  and	
  	
  
o Reporting	
   incident(s)	
   of	
   harassment,	
   witnessed	
   and	
   reported	
   by	
   others	
   to	
  
Human	
  Resources.	
  	
  
It	
   is	
   misconduct,	
   subject	
   to	
   disciplinary	
   action,	
   for	
   managers	
   who	
   are	
   aware	
   of	
  
workplace	
  harassment	
  not	
  to	
  take	
  corrective	
  action.	
  
	
  
The	
  Employer/Human	
  Resources	
  are	
  responsible	
  for:	
  
o Ensuring	
  employees	
  are	
  not	
  exposed	
  to	
  harassment	
  arising	
  out	
  of	
  their	
  
o employment;	
  	
  
o Implementing	
  this	
  policy	
  and	
  its	
  related	
  processes	
  and	
  procedures;	
  	
  
o Fostering	
  a	
  workplace	
  free	
  of	
  harassment;	
  	
  
o Holding	
  managers	
  accountable	
  for	
  carrying	
  out	
  their	
  responsibilities	
  related	
  
to	
  ensuring	
  a	
  harassment-­‐free	
  workplace	
  and	
  adherence	
  to	
  this	
  policy;	
  	
  
o Communicating	
  this	
  policy	
  to	
  all	
  employees;	
  	
  
o Determining	
  if	
  the	
  complaint	
  is	
  founded/unfounded	
  or	
  made	
  in	
  bad	
  faith;	
  	
  	
  
o Making	
   decisions	
   for	
   follow-­‐up	
   action	
   to	
   complete	
   the	
   complaint	
   process,	
  
which	
  may	
  include	
  discipline,	
  up	
  to	
  and	
  including	
  dismissal.	
  	
  
At	
  any	
  time	
  during	
  the	
  process	
  of	
  handling	
  a	
  complaint	
  where	
  behavior	
  of	
  a	
  criminal	
  
nature	
   has	
   occurred,	
   or	
   is	
   thought	
   to	
   have	
   occurred,	
   the	
   manager	
   or	
   employee	
  
subjected	
   to	
   this	
   behavior	
   must	
   be	
   informed	
   that	
   he/she	
   has	
   the	
   opportunity	
   to	
  
advance	
  the	
  complaint	
  to	
  the	
  police	
  for	
  investigation.	
  In	
  cases	
  where	
  the	
  employee	
  
has	
  been	
  afforded	
  the	
  opportunity	
  to	
  advance	
  a	
  criminal	
  complaint	
  but	
  chooses	
  not	
  
to	
  do	
  so,	
  that	
  choice	
  should	
  be	
  respected	
  except	
  in	
  circumstances	
  in	
  where	
  there	
  is	
  
an	
  overriding	
  concern	
  on	
  the	
  employer's	
  behalf.	
  
	
  
Protection	
  Against	
  Retaliation	
  	
  
Retaliation	
  is	
  any	
  adverse	
  action	
  or	
  credible	
  threat	
  of	
  adverse	
  action	
  taken	
  by	
  any	
  
manager	
  or	
  employee	
  in	
  response	
  to	
  another's	
  participation	
  in	
  an	
  investigation	
  or	
  
report	
   about	
   harassment.	
   Acts	
   of	
   retaliation	
   include	
   conduct	
   that	
   intimidates,	
  
coerces,	
   penalizes	
   or	
   otherwise	
   discriminates	
   against	
   those	
   making	
   or	
   otherwise	
  
involved	
   in	
   a	
   claim.	
   Retaliation	
   is	
   strictly	
   prohibited	
   against	
   anyone	
   who	
   has	
  
reported	
   harassment	
   or	
   participated	
   in	
   the	
   complaint	
   process.	
   Any	
   signs	
   of	
  
retaliation	
  should	
  be	
  reported	
  immediately	
  to	
  Human	
  Resources.	
  If	
  it	
  is	
  deemed	
  that	
  
retaliation	
  did	
  take	
  place,	
  the	
  appropriate	
  disciplinary	
  action	
  will	
  result,	
  up	
  to	
  and	
  
including	
  dismissal.	
  	
  
	
  
Confidentiality	
  	
  
Allegations	
   of	
   workplace	
   violence	
   or	
   harassment	
   will	
   be	
   treated	
   in	
   a	
   timely	
   and	
  
sensitive	
  manner,	
  respecting	
  the	
  privacy	
  rights	
  of	
  all	
  parties	
  involved.	
  The	
  employer	
  	
  
 
	
  
	
  
	
  
	
  	
  
	
   8	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
will	
   not	
   disclose	
   the	
   name	
   of	
   a	
   Complainant	
   or	
   Respondent	
   or	
   the	
   circumstances	
  
related	
  to	
  the	
  complaint	
  to	
  any	
  person	
  except	
  where	
  disclosure	
  is	
  necessary	
  for	
  the	
  
purposes	
  of	
  investigative	
  processes,	
  or	
  as	
  required	
  by	
  law.	
  Failure	
  to	
  preserve	
  the	
  
confidentiality	
  of	
  information	
  acquired	
  during	
  the	
  process	
  may	
  result	
  in	
  disciplinary	
  
action,	
  up	
  to	
  and	
  including	
  dismissal.	
  	
  
	
  
Complaint	
  Procedures	
  	
  
Any	
  employee	
  who	
  feels	
  that	
  s/he	
  has	
  been	
  or	
  is	
  being	
  harassed	
  OR	
  who	
  believes	
  
that	
   s/he	
   has	
   witnessed	
   harassment,	
   should	
   immediately	
   report	
   the	
   situation	
   to	
  
their	
  manager	
  or	
  Human	
  Resources.	
  The	
  report	
  may	
  initially	
  be	
  provided	
  verbally,	
  	
  
however,	
  after	
  further	
  discussions,	
  there	
  may	
  be	
  a	
  requirement	
  for	
  a	
  more	
  formal	
  
follow	
  up	
  written	
  report	
  outlining	
  the	
  detailed	
  facts	
  of	
  the	
  alleged	
  harassment.	
  
	
  	
  
Resolution	
  	
  
Depending	
   on	
   the	
   nature	
   of	
   the	
   claim	
   and	
   the	
   degree	
   of	
   severity,	
   a	
   number	
   of	
  
options	
   are	
   available	
   to	
   bring	
   resolution	
   to	
   the	
   issue	
   of	
   disrespectful	
   behavior	
   or	
  
harassment.	
  
1. Direct	
  Approach	
  	
  
Many	
  times,	
  the	
  best	
  outcome	
  results	
  when	
  the	
  employee	
  who	
  believes	
  they	
  
have	
   been	
   the	
   subject	
   of	
   disrespectful	
   behavior	
   or	
   harassment	
   is	
   active	
   in	
  
resolving	
  the	
  issue	
  themselves	
  if	
  they	
  are	
  comfortable	
  in	
  doing	
  so.	
  In	
  many	
  
cases,	
   the	
   individual	
   is	
   unaware	
   that	
   their	
   behavior	
   is	
   disrespectful	
   or	
  
harassing	
   and	
   will	
   change	
   the	
   behavior	
   once	
   they	
   are	
   made	
   aware	
   of	
   its	
  
impact.	
   This	
   approach	
   is	
   intended	
   to	
   empower	
   employees	
   to	
   resolve	
   the	
  
matter	
  themselves	
  without	
  further	
  escalation.	
  Advice	
  or	
  coaching	
  on	
  how	
  to	
  
handle	
  an	
  informal,	
  direct	
  resolution	
  on	
  your	
  own	
  can	
  be	
  sought	
  by	
  Human	
  
Resources.	
  	
  
2. Intervention	
  	
  
If	
  a	
  Claimant	
  is	
  unable	
  or	
  unwilling	
  to	
  approach	
  the	
  Respondent	
  directly,	
  they	
  
may	
  ask	
  their	
  manager	
  or	
  Human	
  Resources	
  for	
  assistance	
  in	
  addressing	
  the	
  
behavior	
  by	
  speaking	
  with	
  the	
  Respondent	
  on	
  their	
  behalf	
  or	
  being	
  present	
  
to	
  offer	
  support	
  when	
  they	
  meet	
  with	
  them.	
  
Any	
  intervention	
  may	
  also	
  lead	
  to:	
  
o Mediation;	
  	
  
o Education	
  or	
  Training;	
  	
  
o Personal	
  coaching	
  through	
  internal	
  or	
  external	
  resources;	
  
o A	
  verbal	
  or	
  written	
  warning.	
  	
  
In	
  cases	
  where	
  it	
  is	
  appropriate	
  for	
  a	
  3rd	
  party	
  investigation,	
  the	
  recommendations	
  
as	
  a	
  result	
  of	
  the	
  investigation	
  could	
  include:	
  	
  
o Transfer;	
  
o Demotion;	
  	
  
o Suspension	
  without	
  pay;	
  or	
  
o Termination	
  of	
  employment.	
  
 
	
  
	
  
	
  
	
  	
  
	
   9	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
A	
  couple	
  of	
  months	
  after	
  the	
  implementation	
  of	
  the	
  resolution(s),	
  Human	
  Resources	
  
will	
   conduct	
   a	
   follow	
   up	
   meeting	
   with	
   the	
   Claimant	
   and	
   their	
   manager	
   (if	
  
appropriate),	
  to	
  ensure	
  that	
  the	
  issues	
  have	
  been	
  resolved.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   10	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Harassment	
  Complaint	
  Form	
  
	
  
1. Complainant	
  Information:	
  	
  
	
  
PLEASE	
  PRINT	
  	
  
	
  
Name:	
   ____________________________________________Date:___________________________________	
  
Current	
  Role:	
  _____________________________Office	
  Location:	
  _____________________________	
  
Work	
  Phone	
  Number:	
  _____________________Manager:___________________________________	
  	
  
	
  
2. Grounds	
  for	
  Complaint:	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  On	
  what	
  grounds	
  do	
  you	
  believe	
  the	
  harassment	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  occurred	
  (reference	
  examples	
  within	
  policy	
  or	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  provide	
  an	
  alternate	
  situation	
  which	
  you	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  believe	
  are	
  grounds	
  for	
  harassment).	
  
	
  
3. Respondent:	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Person	
  you	
  allege	
  committed	
  the	
  harassment.	
  	
  	
  	
  	
  
	
  
4. Details	
  of	
  the	
  Complaint:	
  	
  	
  	
  	
  	
  	
  	
  	
  Please	
  be	
  as	
  detailed	
  as	
  possible	
  when	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  describing	
  the	
  inappropriate	
  behaviours.	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Include	
  items	
  such	
  as	
  location,	
  date,	
  time	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  circumstances	
  surrounding	
  the	
  incident,	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  any	
  witnesses,	
  what	
  you	
  have	
  done	
  in	
  response	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  to	
  the	
  behavior,	
  etc.	
  Attach	
  additional	
  pages	
  if	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  required.	
  	
  	
  	
  	
  	
  
	
  
5. Witness(s)	
  of	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Please	
  provide	
  name(s)	
  and	
  phone	
  numbers	
  of	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
Alleged	
  Harassment:	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  others	
  who	
  witnessed	
  the	
  alleged	
  harassment.	
  
	
  
6. Relevant	
  Documents:	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Please	
  attach	
  copies	
  of	
  any	
  documents	
  you	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  consider	
  relevant.	
  	
  	
  
	
  
7. Signature:	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  By	
  signing	
  this	
  complaint,	
  you	
  are	
  agreeing	
  to	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  have	
  a	
  copy	
  provided	
  to	
  the	
  Director,	
  Human	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Resources	
  and	
  the	
  details	
  of	
  the	
  alleged	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  harassment	
  to	
  the	
  Respondent.	
  Your	
  complaint	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  will	
  be	
  maintained	
  in	
  confidence,	
  however,	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  relevant	
  information	
  will	
  be	
  shared	
  to	
  the	
  extent	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  necessary	
  to	
  determine	
  the	
  appropriate	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  resolution	
  of	
  this	
  matter.	
  	
  	
  	
  
	
  
	
  
_____________________________________________	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ______________________________	
  
Signature	
  of	
  Complainant	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Date	
  
 
	
  
	
  
	
  
	
  	
  
	
   11	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Emergency	
  Procedures	
  and	
  Evacuation	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
PURPOSE	
  
To	
  keep	
  all	
  One	
  Event	
  &	
  Co.	
  employee’s	
  and	
  volunteers	
  safe,	
  in	
  the	
  insidence	
  of	
  an	
  
emergency	
  that	
  could	
  potentially	
  put	
  an	
  individual	
  or	
  group	
  in	
  danger.	
  
	
  
Emergency	
  Action	
  Plan	
  (EAP)	
  	
  
This	
  briefly	
  details	
  the	
  actions	
  employees	
  are	
  to	
  take	
  in	
  the	
  event	
  of	
  an	
  emergency.	
  
An	
  emergency	
  may	
  include:e	
  bomb	
  and	
  violence	
  threats,	
  accidental	
  releases	
  of	
  toxic	
  
vapors,	
   chemical	
   spills,	
   fires,	
   or	
   explosions.	
   The	
   plan	
   addresses	
   all	
   potential	
  
emergencies	
  that	
  can	
  be	
  expected	
  in	
  the	
  workplace.	
  It	
  is	
  important	
  to:	
  
o Exit	
  to	
  safety	
  
o Alert	
  fellow	
  employees	
  
o Notify	
  the	
  appropriate	
  emergency	
  resource	
  agency	
  	
  
At	
   One	
   Event	
   &	
   Co.,	
   the	
   venue	
   changes	
   constantly.	
   It	
   is	
   important,	
   and	
   the	
  
responsibility	
  of	
  each	
  employee,	
  to	
  make	
  oneself	
  familiar	
  with	
  all	
  fire	
  exits	
  in	
  the	
  
building/at	
  the	
  event	
  in	
  case	
  an	
  emergency	
  arises.	
  At	
  every	
  event,	
  there	
  will	
  be	
  one	
  
member	
  from	
  management	
  as	
  the	
  designated	
  fire	
  warden.	
  Prior	
  to	
  the	
  event,	
  he	
  or	
  
she	
   will	
   notify	
   all	
   employees	
   of	
   all	
   available	
   fire	
   escapes,	
   fire	
   extinguishers,	
   the	
  
appropriate	
  number	
  to	
  contact	
  for	
  help,	
  and	
  the	
  designated	
  meeting	
  area.	
  The	
  fire	
  
warden	
  will	
  be	
  able	
  to	
  answer	
  any	
  questions	
  or	
  concerns	
  on-­‐site.	
  	
  
	
  
Fire	
  Wardens	
  	
  
Fire	
   Wardens	
   shall	
   be	
   appointed	
   in	
   specified	
   locations	
   in	
   each	
   of	
   the	
   functional	
  
safety	
  areas	
  and	
  are	
  responsible	
  for	
  	
  
1. Carrying	
  out	
  their	
  duties	
  in	
  the	
  event	
  of	
  an	
  emergency	
  as	
  described	
  in	
  these	
  
procedures	
  	
  
2. Attending	
  a	
  debrief	
  following	
  any	
  emergency	
  evacuation	
  drill	
  	
  
3. Reporting	
   to	
   the	
   Head	
   of	
   the	
   Functional	
   Safety	
   Area	
   any	
   observed	
   fire	
   or	
  
evacuation	
  hazards	
  or	
  unsafe	
  conditions	
  	
  
4. Participating	
  in	
  regular	
  fire	
  and	
  evacuation	
  safety	
  inspections	
  	
  
5. Attending	
  Fire	
  Warden	
  Training	
  as	
  arranged.	
  	
  
	
  
Requirements	
  of	
  Fire	
  Wardens	
  during	
  and	
  after	
  an	
  emergency	
  situation	
  
o Put	
  on	
  high	
  visibility	
  ‘Fire	
  Warden’	
  vests	
  	
  
o Enter	
  all	
  accessible	
  rooms	
  in	
  their	
  assigned	
  location	
  and	
  instruct	
  occupants	
  
to	
   evacuate	
   the	
   building,	
   closing	
   all	
   doors	
   whilst	
   progressing	
   through	
   the	
  
floor	
  	
  
o Direct	
  building	
  occupants	
  to	
  their	
  nearest	
  emergency	
  escape	
  routes	
  	
  
o Proceed	
  to	
  the	
  Fire	
  Assembly	
  Point	
  when	
  the	
  floor	
  has	
  been	
  evacuated	
  	
  
o Only	
  give	
  the	
  all	
  clear	
  to	
  re-­‐enter	
  the	
  building	
  when	
  authorised	
  to	
  do	
  so	
  by	
  
the	
  Estates	
  Office.	
  	
  
 
	
  
	
  
	
  
	
  	
  
	
   12	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
	
  
o Attend	
   the	
   post	
   evacuation	
   debrief	
   and	
   report	
   any	
   particular	
   difficulties	
  
encountered	
  during	
  the	
  evacuation	
  	
  
	
  
In	
  the	
  case	
  of	
  an	
  emergency	
  
o Remain	
  Calm	
  
o Leave	
  fire	
  area	
  immediately	
  while	
  shouting	
  to	
  alert	
  people	
  in	
  your	
  area	
  	
  
o Close	
  all	
  doors	
  behind	
  you	
  to	
  confine	
  the	
  fire	
  	
  
o Do	
  not	
  use	
  elevators	
  (if	
  applicable)	
  	
  
o Leave	
  via	
  closest	
  exit	
  (fire	
  exits	
  indicated	
  by	
  fire	
  warden)	
  and	
  activate	
  the	
  
nearest	
  fire	
  alarm	
  pull	
  station	
  	
  
o Call	
  the	
  Fire	
  Department	
  by	
  dialing	
  911	
  from	
  a	
  safe	
  location	
  	
  
o Meet	
  at	
  the	
  designated	
  meeting	
  location.	
  	
  
o Do	
   not	
   return	
   to	
   the	
   building	
   until	
   declared	
   safe	
   to	
   do	
   so	
   by	
   the	
   Fire	
  
Department.	
  	
  
Upon	
   hearing	
   the	
   emergency	
   alarm,	
   these	
   are	
   the	
   procedures	
   employees	
   should	
  
take	
  to	
  remain	
  safe	
  and	
  unharmed:	
  
1. Remain	
  Calm	
  	
  
2. Before	
  opening	
  doors	
  feel	
  doors	
  for	
  heat	
  	
  
3. If	
  door	
  is	
  hot	
  stay	
  in	
  room,	
  seal	
  cracks	
  around	
  door	
  and	
  any	
  vents,	
  call	
  911	
  
and	
  proceed	
  to	
  a	
  window	
  to	
  be	
  seen	
  	
  
4. If	
  door	
  is	
  not	
  hot,	
  open	
  slowly,	
  and	
  if	
  safe	
  to	
  do	
  so	
  leave	
  building	
  via	
  nearest	
  
exit	
  	
  
5. If	
   smoke	
   is	
   encountered	
   upon	
   exiting,	
   stay	
   low,	
   use	
   alternate	
   exit,	
   and	
   if	
  
escape	
  is	
  not	
  possible	
  seek	
  refuge	
  in	
  smoke	
  free	
  room,	
  close	
  the	
  door,	
  call	
  
911	
  if	
  possible	
  and	
  proceed	
  to	
  window	
  to	
  be	
  seen.	
  	
  
6. Call	
  the	
  Fire	
  Department	
  by	
  dialing	
  911	
  from	
  a	
  safe	
  location	
  	
  
7. Proceed	
  to	
  designated	
  meeting	
  area	
  	
  
8. Do	
   not	
   return	
   to	
   the	
   building	
   until	
   declared	
   safe	
   to	
   do	
   so	
   by	
   the	
   Fire	
  
Department.	
  	
  
9. Do	
  not	
  use	
  elevators	
  during	
  fire	
  emergencies	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   13	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Benefits	
  and	
  Compensation	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
All	
  family	
  benefits	
  shall	
  include	
  families	
  of	
  common-­‐law	
  and	
  same-­‐sex	
  relationships,	
  
i.e.	
  partners/children.	
  This	
  benefit	
  policy	
  is	
  superseded	
  by	
  the	
  Employee	
  Benefits	
  
Agreement,	
  which	
  is	
  subject	
  to	
  change.	
  	
  
	
  
STANDARD	
  	
  
One	
  Event	
  &	
  Co.	
  will	
  endeavour	
  to	
  attract	
  and	
  retain	
  outstanding	
  employees.	
  	
  
	
  
Group	
  Registered	
  Retirement	
  Savings	
  Plan	
  	
  	
  
After	
   one	
   (1)	
   year	
   of	
   employment	
   with	
   the	
   One	
   Event	
   &	
   Co.	
   all	
   regular,	
   full-­‐time	
  
employees	
  have	
  the	
  option	
  and	
  are	
  encouraged	
  to	
  join	
  One	
  Event	
  &	
  Co.	
  	
  Registered	
  
Retirement	
  Savings	
  Plan.	
  	
  
For	
  employees	
  who	
  choose	
  to	
  participate	
  after	
  their	
  first	
  year,	
  One	
  Event	
  &	
  Co.	
  will	
  
match	
  the	
  following	
  amounts:	
  	
  
o 2%	
  of	
  gross	
  salary	
  matched	
  during	
  2nd	
  year	
  of	
  employment	
  	
  
o 3%	
  of	
  gross	
  salary	
  matched	
  during	
  3rd	
  year	
  of	
  employment	
  	
  
o 5%	
   of	
   gross	
   salary	
   matched	
   during	
   4th	
   and	
   subsequent	
   years	
   of	
  
employment	
  	
  
Employees	
   will	
   have	
   immediate	
   vesting	
   of	
   all	
   funds	
   contributed	
   by	
   the	
   employee	
  
and	
  One	
  Event	
  &	
  Co.	
  
Employees	
  are	
  responsible	
  for	
  providing	
  direction	
  to	
  the	
  Trustee	
  with	
  respect	
  to	
  the	
  
allocation	
   and	
   investment	
   (among	
   the	
   investment	
   options	
   available	
   to	
   Plan	
  
participants)	
  of	
  both	
  their	
  own	
  contributions	
  and	
  One	
  Event	
  &	
  Co.’s	
  contribution.	
  	
  
Employees	
  may	
  contribute	
  more	
  than	
  will	
  be	
  matched	
  by	
  One	
  Event	
  &	
  Co.,	
  subject	
  to	
  
the	
  maximum	
  allowable	
  under	
  the	
  Income	
  Tax	
  Act.	
  Specific	
  arrangements	
  should	
  be	
  
made	
  with	
  the	
  President	
  &	
  CEO	
  and	
  Accounting.	
  	
  
For	
  employees	
  who	
  choose	
  NOT	
  to	
  participate	
  after	
  one	
  year,	
  One	
  Event	
  &	
  Co.	
  will	
  
contribute	
  1%	
  of	
  gross	
  salary	
  to	
  the	
  employee.	
  	
  
	
  
Health	
  Care	
  	
  
Participation	
   in	
   the	
   Ontario	
   Health	
   Insurace	
   Plan	
   (OHIP)	
   is	
   compulsory,	
   unless	
  
covered	
   by	
   dependant	
   status	
   in	
   another	
   plan,	
   starting	
   three	
   months	
   after	
  
commencement	
  for:	
  	
  
1. Full-­‐time	
  employees	
  who	
  work	
  35	
  hours	
  a	
  week	
  or	
  who	
  are	
  authorized	
  by	
  
President	
  &	
  CEO	
  to	
  work	
  extended	
  hours.	
  	
  
2. Part-­‐time	
  employees	
  who	
  work	
  an	
  average	
  of	
  17.5	
  hours	
  a	
  week	
  per	
  year.	
  	
  
	
  
Employees	
  may	
  include	
  spouses	
  and	
  other	
  dependants	
  where	
  they	
  are	
  not	
  covered	
  
by	
  another	
  plan.	
  The	
  cost	
  of	
  the	
  plan	
  is	
  paid	
  50%	
  by	
  the	
  employee	
  and	
  50%	
  by	
  the	
  
One	
  Event	
  &	
  Co..	
  The	
  One	
  Event	
  &	
  Co.	
  portion	
  is	
  a	
  taxable	
  benefit.	
  	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   14	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Workers'	
  Compensation	
  	
  
All	
  employees	
  disabled	
  through	
  injury	
  received	
  while	
  on	
  One	
  Event	
  &	
  Co.	
  business	
  
may	
   be	
   covered	
   under	
   the	
   Workers'	
   Compensation	
   Act	
   (Province	
   of	
   Ontario).	
  
Accidents	
  must	
  be	
  reported	
  immediately	
  to	
  the	
  employee's	
  supervisor.	
  	
  
	
  
Group	
  Insurance	
  	
  
Participation	
   in	
   the	
   Group	
   Insurance	
   plan	
   is	
   compulsory	
   and	
   starts	
   three	
   months	
  
after	
   commencement	
   (except	
   for	
   Dental	
   Coverage	
   which	
   starts	
   six	
   months	
   after	
  
commencement)	
  for	
  the	
  following:	
  	
  
1. Salaried	
   and	
   part-­‐time	
   employees	
   who	
   work	
   35	
   hours	
   a	
   week	
   or	
   who	
   are	
  
authorized	
  by	
  President	
  &	
  CEO	
  to	
  work	
  extended	
  hours.	
  	
  
2. Salaried	
  and	
  part-­‐time	
  employees	
  who	
  work	
  an	
  average	
  17.5	
  hours	
  week	
  per	
  
year.	
  	
  
This	
  insurance	
  covers	
  Term	
  Life,	
  Accidental	
  Death	
  and	
  Dismemberment,	
  Dependent	
  
Life	
  Insurance,	
  Long	
  Term	
  Disability,	
  Major	
  Medical	
  and	
  Dental	
  Expenses.	
  (May	
  be	
  
exempted	
   from	
   medical	
   and	
   dental	
   if	
   covered	
   by	
   another	
   plan.)	
   One	
   Event	
   &	
   Co.	
  
covers	
   50%	
   of	
   the	
   premiums,	
   with	
   the	
   employee	
   paying	
   the	
   full	
   premium	
   on	
   the	
  
Long	
  Term	
  Disability,	
  and	
  employees	
  with	
  dependents	
  contributing	
  to	
  the	
  additional	
  
coverage	
  for	
  the	
  Term	
  Life	
  Insurance.	
  	
  
Premiums	
  will	
  not	
  be	
  covered	
  by	
  One	
  Event	
  &	
  Co.	
  during	
  long-­‐term	
  disability.	
  	
  
The	
  premium	
  for	
  Dental	
  Expenses	
  is	
  paid	
  50%	
  by	
  the	
  employee	
  and	
  50%	
  by	
  the	
  One	
  
Event	
   &	
   Co.	
   All	
   benefits	
   cease	
   on	
   termination	
   of	
   employment	
   or	
   retirement.	
   For	
  
termination	
  without	
  cause,	
  benefits	
  will	
  continue	
  to	
  be	
  provided	
  during	
  the	
  working	
  
notice	
  period	
  except	
  where	
  termination	
  pay	
  is	
  being	
  given	
  in	
  lieu	
  of	
  notice	
  and	
  then	
  
benefits	
  will	
  cease	
  immediately.	
  	
  
	
  
PROCEDURE	
  	
  
Employees	
   should	
   consult	
   with	
   their	
   supervisor	
   and	
   the	
   One	
   Event	
   &	
   Co.	
   staff	
  
member	
   responsible	
   for	
   benefits	
   administration	
   to	
   ensure	
   appropriate	
   benefit	
  
coverage.	
  	
  
Employees	
  anticipating	
  or	
  experiencing	
  any	
  change	
  to	
  employment	
  status,	
  (i.e.	
  leave	
  
of	
   absence,	
   maternity	
   leave,	
   layoff,	
   changed	
   position,	
   change	
   in	
   hours)	
   should	
  
consult	
  with	
  their	
  supervisor	
  and	
  the	
  One	
  Event	
  &	
  Co.	
  staff	
  member	
  responsible	
  for	
  
benefits	
  administration.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   15	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Salary	
  	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
STANDARD	
  	
  
One	
  Event	
  &	
  Co.	
  will	
  endeavour	
  to	
  attract	
  and	
  retain	
  outstanding	
  employees.	
  	
  
	
  
POLICY	
  	
  
Salary	
  Budget	
  
The	
  President	
  &	
  CEO	
  is	
  responsible	
  for	
  approving	
  the	
  total	
  salary	
  budget.	
  	
  
	
  
Establishment	
  of	
  Salaries	
  	
  
The	
  One	
  Event	
  &	
  Co.	
  Salary	
  Scale	
  outlines	
  the	
  optimal	
  range	
  of	
  salaries	
  for	
  all	
  
employees	
  of	
  the	
  organization.	
  The	
  Salary	
  Scale	
  is	
  based	
  on	
  the	
  median	
  salaries	
  of	
  
comparable	
  organizations	
  and	
  roles.	
  All	
  salaries	
  offered	
  to	
  employees	
  must	
  be	
  pre-­‐
approved	
  by	
  the	
  President	
  &	
  CEO	
  and	
  are	
  subject	
  to	
  budget	
  and	
  funding	
  constraints.	
  
Management	
  reviews	
  the	
  Salary	
  Scale	
  annually.	
  	
  
	
  
Promotion	
  and	
  Increase	
  in	
  Salary	
  –	
  Performance	
  Evaluation	
  Review	
  	
  
Increases	
  to	
  salaries	
  of	
  employees	
  may	
  be	
  considered	
  upon	
  completion	
  of	
  the	
  
Probationary	
  Period	
  and	
  during	
  the	
  employee’s	
  Annual	
  Performance	
  Evaluation.	
  
Increases	
  to	
  the	
  salary	
  of	
  any	
  employee	
  must	
  be	
  pre-­‐approved	
  by	
  the	
  President	
  &	
  
CEO.	
  	
  
	
  
End	
  of	
  Probationary	
  Period	
  	
  
In	
  order	
  to	
  ensure	
  mutual	
  satisfaction	
  on	
  the	
  part	
  of	
  both	
  the	
  employee	
  and	
  the	
  one	
  
Event	
  &	
  Co.,	
  after	
  three	
  months	
  of	
  employment,	
  there	
  will	
  be	
  an	
  evaluation	
  review.	
  If	
  
the	
  evaluation	
  is	
  satisfactory,	
  the	
  employee’s	
  probationary	
  period	
  ends.	
  
	
  	
  
PROCEDURE	
  	
  
Supervisors	
  may	
  request	
  approval	
  for	
  offering	
  a	
  salary	
  to	
  a	
  potential	
  employee	
  
through	
  submitting	
  the	
  Hiring	
  Package	
  Forms	
  to	
  the	
  Payroll	
  staff.	
  	
  
All	
  requests	
  for	
  approval	
  for	
  salaries	
  greater	
  than	
  the	
  maximum	
  allowable	
  in	
  the	
  
Salary	
  Scale	
  must	
  be	
  accompanied	
  by	
  written	
  documentation	
  outlining	
  the	
  
justification	
  for	
  the	
  salary.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   16	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Salary	
  Scale	
  
	
  
	
  
	
  
	
  
***	
  these	
  projections	
  are	
  subject	
  to	
  change.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   17	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Confidentiality	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
As	
   an	
   employee	
   and	
   volunteer	
   of	
   One	
   Event	
   &	
   Co.	
   you	
   may	
   have	
   access	
   to	
  
confidential	
   information.	
   Confidential	
   information	
   must	
   not	
   be	
   shared	
   with	
   any	
  
other	
   employee	
   or	
   volunteer	
   or	
   external	
   party	
   unless	
   specified	
   in	
   your	
   job	
  
description,	
  without	
  the	
  permission	
  of	
  an	
  executive.	
  
	
  
PURPOSE	
  
The	
  purpose	
  of	
  this	
  policy	
  is	
  to	
  communicate	
  One	
  Event	
  &	
  Co.’s	
  policies,	
  practices	
  
and	
  expectations	
  of	
  employees	
  and	
  volunteers	
  regarding	
  confidentiality.	
  
	
  
This	
  policy	
  statement	
  and	
  associated	
  procedures	
  apply	
  to	
  all	
  personnel	
  of	
  One	
  Event	
  
&	
  Co.	
  including	
  full-­‐time	
  employees,	
  part-­‐time	
  employees,	
  volunteers	
  and	
  interns.	
  	
  
	
  
Confidential	
  information	
  includes	
  but	
  is	
  not	
  limited	
  to:	
  
• Personal	
  information	
  about	
  employees	
  and	
  volunteers	
  of	
  One	
  Event	
  &	
  Co.;	
  
• Personal	
  information	
  regarding	
  clients	
  and	
  foundations;	
  
• Proprietary	
  information	
  belonging	
  to	
  One	
  Event	
  &	
  Co.;	
  
• Any	
  information	
  regarding	
  to	
  the	
  operation	
  of	
  One	
  Event	
  &	
  Co.,	
  including	
  any	
  
financial	
  documents	
  
	
  
Standards	
  &	
  Practices	
  
Disclosure	
  of	
  confidential	
  information	
  is	
  considered	
  a	
  serious	
  matter	
  and	
  is	
  subject	
  
to	
  corrective	
  action	
  up	
  to	
  and	
  including	
  termination	
  of	
  employment,	
  depending	
  on	
  
the	
  seriousness	
  of	
  the	
  infraction.	
  	
  
	
  
As	
  an	
  employee	
  or	
  volunteer	
  of	
  One	
  Event	
  &	
  Co.	
  you	
  will	
  be	
  required	
  to	
  complete	
  the	
  
confidentiality	
  agreement	
  found	
  on	
  the	
  next	
  page	
  prior	
  to	
  your	
  start	
  date.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   18	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Confidentiality	
  Agreement	
  
	
  
I	
  _____________________	
  acknowledge	
  that	
  as	
  part	
  of	
  my	
  employment	
  with	
  One	
  Event	
  &	
  
Co.,	
  I	
  will	
  be	
  given	
  access	
  to	
  information	
  that	
  is	
  of	
  a	
  personal,	
  confidential	
  and/or	
  
proprietary	
  nature.	
  For	
  example;	
  personal	
  information	
  related	
  to	
  other	
  employees	
  
and	
   clients,	
   employment	
   information,	
   research	
   data,	
   financial	
   information	
  
(“Confidential	
  Information”),	
  for	
  the	
  purpose	
  of	
  fulfilling	
  employment	
  obligations.	
  
	
  
I,	
  therefore	
  agree:	
  
• To	
  hold	
  all	
  confidential	
  information	
  in	
  trust	
  and	
  strict	
  confidence	
  and	
  agree	
  
that	
   it	
   shall	
   be	
   used	
   only	
   for	
   the	
   purposes	
   required	
   to	
   fulfill	
   employment	
  
obligations,	
  and	
  shall	
  not	
  be	
  used	
  for	
  any	
  other	
  purposes,	
  or	
  disclosed	
  to	
  any	
  
third	
  party.	
  
• To	
   keep	
   any	
   confidential	
   information	
   in	
   my	
   control	
   or	
   possession	
   in	
   a	
  
physically	
  secure	
  location	
  to	
  which	
  only	
  I	
  and	
  other	
  persons	
  who	
  have	
  signed	
  
a	
  confidentiality	
  agreement	
  with	
  One	
  Event	
  &	
  Co.	
  have	
  access.	
  
• Not	
  to	
  remove	
  any	
  confidential	
  information	
  from	
  One	
  Event	
  &	
  Co.	
  unless,	
  and	
  
to	
  the	
  extent	
  that,	
  I	
  obtain	
  One	
  Event	
  &	
  Co.’s	
  written	
  pre-­‐authorization.	
  In	
  the	
  
instance	
  that	
  I	
  am	
  pre-­‐authorized,	
  I	
  agree	
  to	
  take	
  all	
  necessary	
  steps	
  to	
  keep	
  
such	
   confidential	
   information	
   secure	
   and	
   to	
   protect	
   it	
   from	
   unauthorized	
  
used	
  or	
  disclosure.	
  	
  
• To	
   maintain	
   the	
   absolute	
   confidentiality	
   of	
   personal,	
   confidential	
   and	
  
proprietary	
  information	
  in	
  recognition	
  of	
  the	
  privacy	
  and	
  proprietary	
  rights	
  
of	
  others	
  at	
  all	
  times,	
  and	
  in	
  both	
  professional	
  and	
  social	
  situations.	
  
• To	
   comply	
   with	
   all	
   privacy	
   laws	
   and	
   regulations	
   which	
   apply	
   to	
   the	
  
collection,	
  use	
  and	
  disclosure	
  of	
  personal	
  information.	
  
• At	
   the	
   conclusion	
   of	
   any	
   discussions,	
   or	
   upon	
   demand	
   by	
   management,	
   to	
  
return	
   all	
   confidential	
   information,	
   including	
   written	
   notes,	
   photographs,	
  
models,	
  databases	
  etc…,	
  to	
  One	
  Event	
  &	
  Co.’s	
  possession	
  and	
  the	
  responsible	
  
manager/director	
  
• Not	
  to	
  disclose	
  confidential,	
  personal	
  and/or	
  proprietary	
  information	
  to	
  any	
  
employee,	
   consultant	
   or	
   third	
   party	
   unless	
   they	
   agree	
   to	
   execute	
   and	
   be	
  
bound	
  by	
  the	
  terms	
  of	
  this	
  agreement	
  and	
  have	
  been	
  approved	
  by	
  One	
  Event	
  
&	
  Co.	
  in	
  an	
  official,	
  legal	
  capacity.	
  
	
  
I	
  understand	
  that	
  a	
  breach	
  of	
  confidentiality	
  or	
  misuse	
  of	
  information	
  could	
  result	
  in	
  
disciplinary	
   action	
   up	
   to	
   and	
   including	
   termination	
   of	
   employment.	
   I	
   understand	
  
that	
  this	
  undertaking	
  survives	
  the	
  termination	
  of	
  my	
  employment	
  relationship	
  with	
  
One	
  Event	
  &	
  Co.	
  
	
  
The	
   laws	
   of	
   Ontario,	
   Canada	
   shall	
   govern	
   this	
   undertaking	
   and	
   its	
   validity,	
  
construction	
  and	
  effect.	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   19	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
I	
   fully	
   understand	
   and	
   accept	
   responsibilities	
   set	
   above	
   relating	
   to	
   personal,	
  
confidential	
  and/or	
  proprietary	
  information.	
  
	
  
________________________________	
  
(print	
  name)	
  
	
  
______________________	
  	
  	
   	
   	
   	
   ___________________	
  
(signature)	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   20	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Training	
  and	
  Development	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
One	
   Event	
   &	
   Co.	
   shall	
   provide	
   an	
   orientation	
   and	
   training	
   for	
   all	
   employees,	
  
volunteers	
  and	
  practicum	
  students.	
  	
  
	
  
STANDARD	
  	
  
One	
  Event	
  &	
  Co.	
  	
  has	
  written	
  policies	
  and	
  procedures	
  for	
  the	
  screening,	
  orientation,	
  
training,	
  supervision,	
  evaluation	
  and	
  termination	
  of	
  its	
  employees,	
  volunteers	
  and	
  
practicum	
  students.	
  	
  
	
  
PROCEDURES	
  	
  
	
  
Orientation	
  Procedures	
  
1. The	
  appropriate	
  supervisor,	
  or	
  designate,	
  shall	
  ensure	
  all	
  new	
  employees	
  are	
  
introduced	
   to	
   the	
   office	
   and	
   its	
   procedures.	
   Each	
   new	
   employee	
   shall	
   be	
  
given	
  a	
  copy	
  of	
  the	
  Human	
  Resources	
  Policy	
  &	
  Procedure	
  Manual,	
  with	
  the	
  
instruction	
  to	
  read,	
  comprehend	
  and	
  be	
  given	
  the	
  opportunity	
  to	
  raise	
  any	
  
concerns	
  or	
  questions	
  they	
  may	
  have	
  regarding	
  its	
  contents.	
  	
  
2. All	
   employees	
   shall	
   be	
   provided	
   with	
   a	
   detailed	
   job	
   description	
   for	
   the	
  
position	
  to	
  which	
  they	
  have	
  been	
  assigned	
  and	
  the	
  duties	
  that	
  are	
  expected	
  of	
  
them.	
  	
  
3. All	
   employees	
   shall	
   receive	
   an	
   orientation	
   and	
   training	
   as	
   a	
   part	
   of	
   the	
  
employment	
  process.	
  Each	
  employee	
  shall	
  be	
  given	
  an	
  introductory	
  overview	
  
and	
  “walk-­‐about”	
  of	
  the	
  office,	
  its	
  layout,	
  available	
  facilities	
  and	
  emergency	
  
procedures.	
  	
  
4. The	
   orientation	
   process	
   will	
   include	
   overview	
   of	
   specific	
   work	
   areas,	
  
equipment,	
   general	
   expectations,	
   breaks,	
   parking,	
   key	
   protocol,	
   phone	
   use,	
  
nametag,	
  staff	
  phone	
  list,	
  mailbox,	
  computer,	
  e-­‐mail,	
  network	
  access,	
  website,	
  
bulletin	
  boards	
  and	
  employee	
  forms.	
  	
  
5. All	
  employees	
  shall	
  be	
  introduced,	
  where	
  available,	
  to	
  all	
  other	
  members	
  of	
  
One	
   Event	
   &	
   Co.	
   staff.	
   Where	
   members	
   are	
   absent	
   at	
   the	
   time	
   of	
   the	
  
orientation,	
  an	
  effort	
  must	
  be	
  made	
  to	
  ensure	
  new	
  employees	
  are	
  introduced	
  
to	
  those	
  persons	
  at	
  the	
  first	
  practical	
  opportunity.	
  	
  
6. One	
  Event	
  &	
  Co.	
  as	
  an	
  employer	
  of	
  choice,	
  will	
  also	
  endeavour	
  to	
  support	
  the	
  
educational	
   and	
   professional	
   development	
   pursuits	
   of	
   its	
   staff	
   as	
   budget	
  
allows.	
  	
  
	
  
Training	
  Procedures	
  
1. Training	
  will	
  be	
  supplied	
  by	
  One	
  Event	
  &	
  Co.	
  personnel	
  for	
  those	
  employees	
  
where	
  there	
  is	
  a	
  need	
  or	
  the	
  position	
  dictates.	
  Once	
  the	
  supervisor	
  is	
  satisfied	
  
the	
  new	
  employee	
  is	
  fully	
  conversant	
  with	
  the	
  job	
  position,	
  he/she	
  will	
  be	
  
allowed	
  to	
  work	
  independently.	
  	
  
 
	
  
	
  
	
  
	
  	
  
	
   21	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
2. One	
   Event	
   &	
   Co.	
   will	
   provide	
   additional	
   training	
   as	
   appropriate	
   and	
  
necessary.	
   These	
   could	
   include	
   workshops	
   facilitated	
   by	
   One	
   Event	
   &	
   Co.,	
  
external	
   training	
   courses	
   or	
   updated	
   information	
   and	
   materials	
   as	
   a	
   when	
  
they	
   become	
   available.	
   All	
   requests	
   for	
   educational	
   or	
   professional	
  
development	
  opportunities	
  shall	
  be	
  made	
  in	
  writing	
  to	
  the	
  President	
  &	
  C.E.O	
  
for	
  approval.	
  	
  
3. The	
   cost	
   for	
   staff	
   and	
   volunteers	
   participating	
   in	
   One	
   Event	
   &	
   Co.	
   training	
  
events	
  will	
  be	
  billed	
  back	
  to	
  their	
  department.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   22	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Policy:	
  Performance	
  Management	
  	
  
Date	
  Created:	
  April	
  30,	
  2015	
  
	
  
At	
  One	
  Events	
  we	
  believe	
  that	
  evaluations	
  are	
  key	
  in	
  providing	
  the	
  utmost	
  service	
  to	
  
our	
   clientele	
   and	
   ensuring	
   each	
   event	
   is	
   executed	
   and	
   delivered	
   to	
   the	
   highest	
  
standards	
  within	
  the	
  industry.	
  This	
  ensures	
  that:	
  
o To	
  assure	
  that	
  the	
  employees’	
  performance	
  supports	
  our	
  mission,	
  goals,	
  and	
  
values.	
  	
  
o To	
  communicate	
  management’s	
  expectations.	
  	
  
o To	
   facilitate	
   regular	
   and	
   constructive	
   communication	
   between	
   supervisors	
  
and	
  employees.	
  	
  
o To	
  describe,	
  observe,	
  accurately	
  assess	
  and	
  document	
  performance.	
  	
  
o To	
  provide	
  the	
  basis	
  for	
  merit-­‐based	
  pay	
  increases.	
  	
  
o To	
   motivate,	
   recognize	
   and	
   document	
   performance	
   above	
   and	
   beyond	
  
expectations.	
  	
  
o To	
   communicate	
   and	
   facilitate	
   the	
   achievement	
   of	
   performance	
   abilities	
  
necessary	
  for	
  career	
  success.	
  
	
  
PURPOSE	
  
At	
  One	
  Events	
  &	
  Co.	
  The	
  performance	
  review	
  system	
  is	
  reviewed	
  as	
  a	
  yearly	
  cycle.	
  
The	
   initial	
   cycle	
   begins	
   with	
   hiring	
   or	
   placing	
   a	
   person	
   in	
   a	
   position	
   that	
   they	
  
possess	
   the	
   knowledge,	
   skills,	
   and	
   ability	
   to	
   perform.	
   This	
   step	
   is	
   followed	
   by	
   a	
  
comprehensive	
   new	
   hire	
   orientation	
   covering	
   departmental	
   goals	
   and	
   objectives	
  
and	
   an	
   overview	
   of	
   how	
   the	
   employee	
   will	
   be	
   evaluated.	
   The	
   employee	
   is	
   to	
   be	
  
trained	
   and	
   given	
   feedback	
   regarding	
   how	
   well	
   they	
   are	
   meeting	
   performance	
  
expectations.	
   This	
   is	
   accomplished	
   through	
   coaching,	
   reviews	
   and	
   employee	
  
guidance	
  if	
  needed.	
  	
  
	
  
Goals	
  
The	
   goals	
   for	
   adopting	
   a	
   strong	
   performance	
   management	
   system	
   include	
   at	
   One	
  
Event	
  &	
  Co	
  include:	
  	
  
o Improving	
   organizational	
   performance	
   by	
   promoting:	
   a	
   stronger	
   financial	
  
position,	
  enhanced	
  programming,	
  better	
  customer	
  service,	
  greater	
  efficiency,	
  
greater	
   focus	
   on	
   desired	
   results,	
   engaged	
   employees,	
   and	
   retaining	
   top	
  
performers.	
  	
  
o Driving	
   continuous	
   improvement	
   by:	
   identifying	
   employee	
   training	
   and	
  
professional	
   development	
   needs,	
   promoting	
   accountability,	
   and	
   creating	
   a	
  
framework	
  for	
  ongoing	
  support	
  and	
  guidance.	
  	
  	
  
o Fostering	
   cultural	
   change	
   by	
   empowering	
   managers	
   and	
   motivating	
  
employees.	
  
	
   	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   23	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Review	
  Process	
  
At	
   the	
   end	
   of	
   the	
   performance	
   review	
   period,	
   a	
   manager	
   will	
   conduct	
   an	
   end	
   of	
  
rating	
  period	
  performance	
  discussion	
  with	
  the	
  employee.	
  Together,	
  they	
  will	
  review	
  
the	
  objectives	
  for	
  the	
  current	
  review	
  period	
  and	
  the	
  performance	
  rating	
  appropriate	
  
for	
  the	
  performance	
  over	
  the	
  same	
  time	
  frame.	
  	
  
o The	
   Manager	
   will	
   schedule	
   and	
   notify	
   the	
   employee	
   a	
   few	
   days	
   before	
  
their	
   performance	
   review	
   so	
   that	
   the	
   employee	
   may	
   prepare	
   for	
   the	
  
discussion.	
  At	
  the	
  discussion,	
  the	
  manager	
  and	
  employee	
  should	
  discuss	
  
the	
  past	
  year's	
  performance.	
  
o At	
  the	
  end	
  of	
  review	
  discussion	
  and	
  elevation,	
  managers	
  are	
  to	
  complete	
  
the	
  form	
  provided	
  by	
  the	
  Human	
  Resources	
  Department.	
  The	
  form	
  is	
  a	
  
means	
  of	
  documenting	
  the	
  outcome	
  of	
  the	
  review	
  evaluation.	
  	
  
	
  
Review	
  and	
  Feedback	
  
Performance	
  feedback	
  may	
  be:	
  
1. Positive:	
  providing	
  information	
  on	
  what	
  has	
  been	
  done	
  well.	
  	
  
2. Developmental:	
  offering	
  guidance	
  for	
  a	
  more	
  effective	
  approach.	
  	
  
3. Specific:	
   describes	
  the	
  observed	
  situation	
  or	
  task,	
  action	
  taken,	
  result	
  and	
  
may	
  include	
  an	
  alternative	
  action	
  and	
  enhanced	
  result	
  	
  
4. Timely:	
   	
   provided	
   as	
   soon	
   as	
   possible	
   after	
   the	
   observation,	
   when	
   it	
   can	
  
make	
   the	
   most	
   impact	
   and	
   the	
   employee	
   has	
   the	
   opportunity	
   to	
   make	
  
changes	
  if	
  needed.	
  
5. Balanced:	
  addresses	
  actions	
  positive	
  and/or	
  constructive	
  as	
  well	
  as	
  results	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   24	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Career	
  and	
  Volunteer	
  Opportunities	
  and	
  Descriptions	
  
	
  
	
  
	
  
DIRECTOR	
  OF	
  FINANCE	
  
	
  
Job	
  Purpose	
  
The	
   Director	
   of	
   Finance	
   contributes	
   to	
   the	
   overall	
   success	
   of	
   One	
   Event	
   &	
   Co.	
   by	
  
effectively	
  managing	
  all	
  financial	
  tasks	
  for	
  the	
  organization.	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
Financial	
  accounting	
  and	
  reporting	
  
o Develop	
  and	
  maintain	
  timely	
  and	
  accurate	
  financial	
  statements	
  and	
  reports	
  
that	
  are	
  appropriate	
  for	
  the	
  users	
  and	
  in	
  accordance	
  with	
  generally	
  accepted	
  
accounting	
  principles	
  (GAAP)	
  
o Develop,	
   implement,	
   and	
   ensure	
   compliance	
   with	
   internal	
   financial	
   and	
  
accounting	
  policies	
  and	
  procedures	
  
o Ensure	
  that	
  all	
  statutory	
  requirements	
  of	
  the	
  organization	
  are	
  met	
  including	
  
Charitable	
  Status,	
  Withholding	
  Payments	
  (CPP,	
  EI),	
  Income	
  Tax,	
  Goods	
  and	
  
Services	
  Tax,	
  Employer	
  Health	
  Tax	
  
o Prepare	
  all	
  supporting	
  information	
  for	
  the	
  annual	
  audit	
  	
  
o Document	
  and	
  maintain	
  complete	
  and	
  accurate	
  supporting	
  information	
  for	
  
all	
  financial	
  transactions	
  
o Develop	
   and	
   maintain	
   financial	
   accounting	
   systems	
   for	
   cash	
   management,	
  
accounts	
  payable,	
  accounts	
  receivable,	
  credit	
  control,	
  and	
  petty	
  cash	
  
o Reconcile	
  bank	
  and	
  investment	
  accounts	
  
o Review	
  monthly	
  results	
  and	
  implement	
  monthly	
  variance	
  reporting	
  
o Manage	
   the	
   cash	
   flow	
   and	
   prepare	
   cash	
   flow	
   forecasts	
   in	
   accordance	
   with	
  
policy	
  
o Oversee	
   the	
   bookkeeping	
   function	
   including	
   maintenance	
   of	
   the	
   general	
  
ledger,	
  accounts	
  payable,	
  accounts	
  receivable	
  and	
  payroll	
  
o Develop	
   and	
   implement	
   policies	
   and	
   procedures	
   to	
   ensure	
   that	
   personnel	
  
and	
   financial	
   information	
   is	
   secure	
   and	
   stored	
   in	
   compliance	
   with	
   current	
  
legislation	
  
o Prepare	
  annual	
  charitable	
  return	
  in	
  a	
  timely	
  manner	
  as	
  appropriate	
  
Payroll	
  preparation	
  and	
  administration	
  
o Oversee	
  all	
  payroll	
  functions	
  to	
  ensure	
  that	
  employees	
  are	
  paid	
  in	
  a	
  timely	
  
and	
  accurate	
  manner	
  
o Negotiate	
  and	
  manage	
  the	
  employee	
  insurance	
  and	
  benefits	
  plans	
  
o Process	
  and	
  submit	
  statutory	
  and	
  benefits	
  remittances	
  on	
  time	
  
o Issue	
  annual	
  T4s	
  and	
  T4As	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   25	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Budget	
  preparation	
  
o Establish	
   guidelines	
   for	
   budget	
   and	
   forecast	
   preparation,	
   and	
   prepare	
   the	
  
annual	
  budget	
  	
  
Project	
  management	
  accounting	
  
o Maintain	
   financial	
   records	
   for	
   each	
   project	
   in	
   a	
   manner	
   that	
   facilitates	
  
management	
  reports	
  
o Provide	
  accurate	
  and	
  timely	
  reporting	
  on	
  the	
  financial	
  activity	
  of	
  individual	
  
projects	
  
Office	
  administration	
  
o Oversee	
   and	
   supervise	
   the	
   administrative	
   function	
   of	
   the	
   organization	
  
including	
   reception,	
   property/facility	
   management,	
   safety	
   of	
   the	
   work	
  
environment,	
   and	
   provision	
   of	
   furnishings	
   and	
   equipment	
   necessary	
   for	
  
effective	
  operations	
  
o Oversee	
   the	
   management	
   of	
   all	
   leases,	
   contracts	
   and	
   other	
   financial	
  
commitments	
  
	
  
	
  
DIRECTOR	
  OF	
  MARKETING	
  
	
  
Job	
  Purpose	
  
Planning,	
  development	
  and	
  implementation	
  of	
  all	
  of	
  the	
  Organization’s	
  marketing	
  
strategies,	
  marketing	
  communications,	
  and	
  public	
  relations	
  activities,	
  both	
  external	
  
and	
  internal.	
  Oversees	
  development	
  and	
  implementation	
  of	
  support	
  materials	
  and	
  
services	
  for	
  chapters	
  in	
  the	
  area	
  of	
  marketing,	
  communications	
  and	
  public	
  relations.	
  
Directs	
  the	
  efforts	
  of	
  the	
  marketing,	
  communications	
  and	
  public	
  relations	
  staff	
  and	
  
coordinates	
   at	
   the	
   strategic	
   and	
   tactical	
   levels	
   with	
   the	
   other	
   functions	
   of	
   the	
  
Organization.	
  	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
Marketing	
  Development	
  
o Provide	
   the	
   planning	
   and	
   leadership	
   to	
   the	
   Marketing	
   Department	
   by	
  
ensuring	
  that	
  the	
  appropriate	
  structures,	
  systems,	
  competencies	
  and	
  values	
  
are	
  developed	
  in	
  order	
  to	
  meet	
  and	
  exceed	
  the	
  goals	
  of	
  the	
  Marketing	
  plan.	
  
o Assume	
  overall	
  responsibility	
  for	
  developing	
  the	
  annual	
  marketing	
  plan	
  for	
  
the	
  organization;	
  for	
  strategic	
  market	
  planning;	
  market	
  research	
  programs;	
  
o Field	
  force	
  activities,	
  and	
  control	
  of	
  the	
  marketing	
  budget.	
  
o Prepare	
   new	
   product	
   marketing	
   plans	
   for	
   product	
   introductions	
   in	
  
cooperation	
  	
  
o Develop	
   ongoing	
   liaison	
   with	
   key	
   opinion	
   leaders,	
   patient	
   support	
   groups	
  
and	
  other	
  organizations	
  to	
  ensure	
  that	
  significant	
  developments	
  in	
  the	
  field	
  
are	
  identified	
  and	
  monitored.	
  
o Organize	
   and	
   direct	
   marketing	
   and	
   strategy	
   meetings	
   on	
   a	
   regular	
   basis	
  
whereby	
  the	
  strategy	
  and	
  promotion	
  programs	
  are	
  reviewed.	
  
 
	
  
	
  
	
  
	
  	
  
	
   26	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
o Report	
  on	
  marketing	
  committee	
  and	
  strategy	
  group	
  activities	
  to	
  other	
  senior	
  
management	
  colleagues.	
  
	
  
	
  
DIRECTOR	
  OF	
  PROGRAMMING	
  
	
  
Job	
  Purpose	
  	
  
The	
   Director	
   of	
   Programs	
   will	
   be	
   responsible	
   for	
   the	
   operational	
   success	
   of	
   One	
  
Event	
   &	
   Co.	
   ensuring	
   seamless	
   team	
   management	
   and	
   development,	
   program	
  
delivery,	
   and	
   quality	
   control	
   and	
   evaluation.	
   In	
   this	
   newly	
   established	
   role,	
   the	
  
Director	
  of	
  Programs	
  will	
  manage	
  a	
  growing	
  staff	
  of	
  One	
  Event	
  &	
  Co.	
  The	
  Director	
  of	
  
Programs	
  will	
  be	
  the	
  key	
  external	
  face	
  of	
  One	
  Event	
  &	
  Co.	
  in	
  the	
  community.	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
Leadership	
  
o Cultivate	
   existing	
   relationships	
   with	
   vendors	
   with	
   the	
   goal	
   of	
   ensuring	
  
sufficient	
  space	
  and	
  resources,	
  and	
  access	
  to	
  services	
  
o Develop	
  and	
  implement	
  strategies	
  that	
  will	
  maximize	
  the	
  synergies	
  among	
  
program	
  areas	
  
Team	
  Management	
  and	
  Development	
  
o Develop	
   and	
   implement	
   a	
   system	
   to	
   evaluate	
   the	
   skill,	
   experience,	
   and	
  
professional	
  development	
  needs	
  of	
  all	
  staff	
  
o Implement	
   a	
   professional	
   development	
   program	
   to	
   address	
   employee	
  
experience	
  and	
  skill	
  gaps	
  
o Work	
  with	
  staff	
  to	
  develop	
  objective	
  performance	
  measurements	
  across	
  all	
  
sites,	
   to	
   ensure	
   consistent,	
   high-­‐quality	
   evaluation	
   and	
   goal	
   setting	
   for	
   all	
  
employees	
  
o Instill	
   a	
   sense	
   of	
   accountability	
   among	
   team	
   members	
   by	
   modeling	
   tight	
  
oversight	
  of	
  individual	
  and	
  organization	
  performance	
  standards	
  
o Recruit,	
  hire,	
  and	
  oversee	
  training	
  and	
  orientation	
  of	
  all	
  staff	
  members	
  
Program	
  Operational	
  Management	
  
o Using	
   the	
   existing	
   balanced	
   score	
   card	
   and	
   program	
   dashboard;	
   establish	
  
consistent,	
  objective	
  program	
  performance	
  standards	
  of	
  accountability	
  
	
  
	
  
DIRECTOR	
  OF	
  HUMAN	
  RESOURCES	
  
	
  
Job	
  Purpose	
  
The	
  Human	
  Resource	
  Director	
  is	
  responsible	
  for	
  providing	
  support	
  in	
  the	
  various	
  
human	
   resource	
   functions,	
   which	
   include	
   recruitment,	
   staffing,	
   training	
   and	
  
development,	
  performance	
  monitoring	
  and	
  employee	
  counseling.	
  	
  
	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   27	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
Monitor	
  staff	
  performance	
  and	
  attendance	
  activities	
  
o Monitor	
  daily	
  attendance.	
  
o Investigate	
  and	
  understand	
  causes	
  for	
  staff	
  and	
  volunteer	
  absences.	
  
o Recommend	
  solutions	
  to	
  resolve	
  chronic	
  attendance	
  difficulties.	
  
o Provide	
  basic	
  counseling	
  to	
  staff	
  who	
  have	
  performance	
  related	
  obstacles.	
  
o Provide	
  advice	
  and	
  recommendations	
  on	
  disciplinary	
  actions.	
  
o Monitor	
   scheduled	
   absences	
   such	
   as	
   holidays	
   or	
   travel	
   and	
   coordinate	
  
actions	
  to	
  
o Inform	
   actions	
   ensuring	
   the	
   continuity	
   of	
   services	
   such	
   as	
   cancellation	
   of	
  
events	
  and	
  locating	
  keys.	
  	
  
Staff	
  recruitment	
  and	
  selection	
  process	
  	
  
o Provide	
   advice	
   and	
   assistance	
   to	
   supervisors	
   on	
   staff	
   recruitment	
  
Prepare	
  notices	
  and	
  advertisements	
  for	
  vacant	
  staff	
  positions.	
  
o Schedule	
  and	
  organize	
  interviews,	
  participate	
  in	
  applicant	
  interviews	
  
o Conduct	
  reference	
  checks	
  on	
  possible	
  candidates	
  
o Prepare,	
   develop	
   and	
   implement	
   procedures	
   and	
   policies	
   on	
   staff	
  
recruitment	
  
o Inform	
  unsuccessful	
  applicants	
   	
  
o Conduct	
  exit	
  interviews	
  	
  
Provide	
   information	
   and	
   assistance	
   to	
   staff	
   on	
   human	
   resource	
   and	
   work	
   related	
  
issues	
  
o Develop	
  and	
  implement	
  a	
  human	
  resources	
  plan	
  and	
  personnel	
  management	
  
policies	
  and	
  procedures	
  
o Promote	
  workplace	
  safety	
  
o Provide	
  advice	
  and	
  assistance	
  to	
  staff	
  and	
  management	
  on	
  pay	
  and	
  benefits	
  
systems	
  	
  
o Research	
   and	
   monitor	
   human	
   resource	
   systems	
   in	
   other	
   organizations	
  
within	
  the	
  community.	
  
o Explain	
   employment	
   standards	
   and	
   legislation	
   such	
   as	
   workers	
  
compensation,	
  and	
  labor	
  standards	
  	
  
o Organize	
   the	
   transitional	
   provisions	
   of	
   employee	
   compensation,	
   pay	
   and	
  
benefits	
  when	
  positions	
  are	
  transferred	
  or	
  new	
  positions	
  are	
  funded	
  through	
  
contribution	
  agreements	
  and	
  other	
  special	
  funding	
  arrangements.	
  
	
  
	
  
DIRECTOR	
  OF	
  LOGISTICS	
  
	
  
Job	
  Purpose	
  
Maintain	
  the	
  implementation	
  of	
  strategies	
  to	
  ensure	
  the	
  safe,	
  successful	
  and	
  cost-­‐
effective	
   delivery	
   of	
   the	
   One	
   Event	
   &	
   Co.	
   events.	
   Key	
   aspects	
   of	
   the	
   role	
   include	
  
delivery	
  of	
  event	
  logistics	
  and	
  assisting	
  with	
  the	
  coordination	
  of	
  supplies	
  and	
  	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   28	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
inventory	
   for	
   the	
   event.	
   The	
   Director	
   of	
   Logistics	
   is	
   also	
   primarily	
   the	
   spokes-­‐
personnel	
  for	
  the	
  company	
  and	
  oversees	
  all	
  day	
  of	
  production	
  of	
  the	
  event.	
  	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
o Coordination	
  of	
  stores	
  and	
  supplies	
  for	
  the	
  event	
  and	
  pre-­‐event	
  functions	
  
o Coordinate	
   various	
   elements	
   of	
   the	
   event	
   logistics	
   such	
   as	
   internal	
   print	
  
production,	
   event	
   vehicle	
   management,	
   radio	
   communications,	
   staff	
   and	
  
volunteer	
  accommodation,	
  flights,	
  and	
  catering	
  as	
  needed	
  
o Undertake	
   event	
   procurement	
   processes	
   with	
   event	
   suppliers	
   and	
   manage	
  
relationships	
  with	
  event	
  vendors	
  
o Coordinate	
   the	
   logistics	
   of	
   sponsor	
   collateral	
   and	
   community	
   banners	
   and	
  
signage	
  
o Maintain	
   the	
   implementation	
   and	
   monitoring	
   of	
   the	
   event’s	
   environmental	
  
sustainability	
  strategies	
  
o Coordination	
   and	
   implementation	
   of	
   pre-­‐event	
   functions	
   (such	
   as	
   the	
  
Briefing	
  Night,	
  Stakeholder	
  Safety	
  Briefing	
  and	
  Volunteer	
  Training	
  sessions)	
  	
  
o Ensure	
   the	
   effective	
   implementation	
   of	
   both	
   agency	
   and	
   event	
   specific	
  
policies	
  and	
  procedures	
  in	
  area	
  of	
  delegation	
  	
  
o Setting,	
   communicating	
   and	
   maintaining	
   timelines	
   and	
   priorities	
   on	
   every	
  
project	
  
o Assist	
  with	
  negotiations	
  for	
  space	
  contracts	
  and	
  book	
  event	
  space,	
  arrange	
  
food	
  and	
  beverage,	
  order	
  supplies	
  and	
  audiovisual	
  equipment,	
  make	
  travel	
  
arrangements,	
   order	
   event	
   signs,	
   and	
   ensure	
   appropriate	
   décor	
   (florals,	
  
linens,	
   color	
   schemes,	
   etc.)	
   to	
   meet	
   the	
   quality	
   expectations	
   of	
   the	
   alumni	
  
association	
  
o Aggressively	
   gather	
   information	
   on	
   each	
   project	
   to	
   achieve	
   quality	
   event	
  
productions.	
  
o Conduct	
   research,	
   make	
   site	
   visits,	
   and	
   find	
   resources	
   to	
   help	
   staff	
   make	
  
decisions	
  about	
  event	
  possibilities.	
  
o Create	
  and	
  revised	
  room	
  layouts	
  for	
  each	
  event.	
  
o Propose	
   new	
   ideas	
   to	
   improve	
   the	
   event	
   planning	
   and	
   implementation	
  
process.	
  
o Managing	
  on-­‐site	
  production	
  and	
  clean	
  up	
  for	
  events	
  as	
  necessary.	
  
o Prepare	
   nametags,	
   materials,	
   notebooks,	
   packages,	
   gift	
   bags,	
   registration	
  
lists,	
  seating	
  cards,	
  etc.	
  
o Close	
  out	
  all	
  events	
  as	
  required.	
  
o Preparing	
  budgets	
  and	
  provide	
  progress	
  reports	
  for	
  each	
  event	
  project.	
  
o Keep	
   track	
   of	
   event	
   finances	
   including	
   check	
   requests,	
   invoicing,	
   and	
  
reporting.	
  
o Coordinate	
   appointments	
   and	
   visits	
   to	
   see	
   our	
   space,	
   and	
   scheduling	
   of	
  
events	
  on	
  the	
  calendar.	
  
o Prepare	
  and	
  modify	
  event	
  contracts	
  as	
  requested	
  
	
  
 
	
  
	
  
	
  
	
  	
  
	
   29	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
VOLUNTEER	
  LEAD	
  
	
  
Job	
  Purpose	
  
A	
  volunteer	
  lead	
  manages	
  all	
  elements	
  of	
  volunteering.	
  The	
  role	
  involves	
  assessing	
  
an	
   organization’s	
   needs	
   and	
   then	
   meeting	
   those	
   needs	
   through	
   the	
   recruitment,	
  
placement	
  and	
  retention	
  of	
  volunteers.	
  
The	
  volunteer	
  lead	
  manages	
  volunteers	
  and	
  their	
  relationship	
  with	
  those	
  they	
  come	
  
into	
   contact	
   with,	
   including	
   employees.	
   They	
   also	
   monitor,	
   evaluate	
   and	
   accredit	
  
volunteers.	
   The	
   volunteer	
   lead	
   is	
   the	
   main	
   line	
   for	
   communication	
   between	
   the	
  
volunteers	
  and	
  the	
  event	
  staff	
  at	
  One	
  Event	
  &	
  Co.	
  	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
Recruitment	
  and	
  selection	
  
o Working	
  out	
  how	
  many	
  volunteers	
  are	
  needed	
  and	
  for	
  what	
  roles	
  
o Developing	
  position	
  descriptions	
  for	
  each	
  role	
  
o Planning	
  how	
  and	
  where	
  to	
  recruit	
  volunteers	
  and	
  posting	
  adverts	
  
o Interviewing	
  volunteers	
  
o Completing	
   relevant	
   checks	
   (like	
   a	
   police	
   check	
   or	
   working	
   with	
   children	
  
check)	
  
o Planning	
  for	
  volunteer	
  retention	
  and	
  replacement	
  
o Developing	
  policies	
  and	
  procedures.	
  
Orientation	
  
o Developing	
  an	
  orientation	
  kit,	
  volunteer	
  handbook	
  or	
  introductory	
  programs	
  
o Evaluating	
  the	
  orientation	
  program	
  
o Presenting	
  or	
  managing	
  the	
  orientation	
  for	
  all	
  new	
  starters	
  
o Providing	
  training	
  or	
  demonstrations	
  in	
  use	
  of	
  office	
  equipment	
  or	
  specific	
  
tools.	
  
Training	
  and	
  development	
  
o Arranging	
  training	
  and	
  education	
  opportunities	
  
o Conducting	
  performance	
  review	
  or	
  evaluation	
  
o Conducting	
  a	
  skills	
  audit	
  or	
  organizational	
  review.	
  
Rewards	
  and	
  recognition	
  
o Developing	
  ways	
  to	
  recognize	
  and	
  reward	
  volunteer	
  efforts	
  
o Promoting	
  the	
  recognition	
  program	
  
o Managing	
  volunteer	
  communications	
  such	
  as	
  social	
  functions,	
  newsletters	
  or	
  
social	
  media.	
  
Management	
  
o Helping	
  volunteers	
  feel	
  welcome	
  and	
  supported	
  
o Developing	
  and	
  managing	
  policies,	
  procedures	
  and	
  standards	
  for	
  volunteers	
  
o Looking	
  after	
  the	
  volunteer	
  database	
  and	
  records	
  
o Planning	
  and	
  goal	
  setting	
  
o Delegating	
  projects	
  and	
  tasks	
  
o Managing	
  any	
  associated	
  budgets	
  and	
  expenditure	
  
 
	
  
	
  
	
  
	
  	
  
	
   30	
  
One	
  Event	
  &	
  Co.	
  
Human	
  Resources	
  Manual	
  
	
  
o Communicating	
  with	
  people	
  from	
  diverse	
  backgrounds	
  
o Resolving	
  conflict	
  or	
  managing	
  the	
  grievance	
  process.	
  
Workplace	
  safety	
  
o Identifying	
  risks	
  and	
  understanding	
  their	
  impact	
  
o Developing	
  policies	
  and	
  procedures	
  that	
  will	
  eliminate	
  or	
  reduce	
  those	
  risks	
  
o Implementing,	
  promoting	
  and	
  evaluating	
  these	
  policies	
  and	
  procedure	
  
o Maintaining	
  current	
  and	
  appropriate	
  Public	
  Liability	
  and	
  Volunteer	
  Personal	
  
Accident	
  insurance	
  policies.	
  
	
  
	
  
DIRECTOR	
  OF	
  CORPORATE	
  RELATIONS	
  
	
  
Job	
  Purpose	
  
The	
  corporate	
  community	
  has	
  been	
  and	
  continues	
  to	
  be	
  an	
  important	
  and	
  valued	
  
member	
  of	
  the	
  institution.	
  The	
  Director	
  is	
  responsible	
  for	
  initiating	
  and	
  managing	
  
corporate	
  relationships,	
  representing	
  the	
  organization	
  and	
  its	
  needs	
  to	
  the	
  business	
  
community,	
   and	
   attracting	
   resources	
   for	
   institutional	
   priorities,	
   in	
   a	
   manner	
  
consistent	
  with	
  policies	
  and	
  procedures.	
  	
  
	
  
Primary	
  Duties	
  and	
  Responsibilities	
  
o Build	
   relationships	
   with	
   potential	
   sponsors,	
   existing	
   sponsors	
   and	
  
community	
  stakeholders	
  	
  
o 	
  Creating	
  sponsorship	
  materials	
  	
  
o Scheduling	
  and	
  creating	
  agenda	
  for	
  Corporate	
  Relations	
  team	
  meetings	
  	
  	
  
o 	
  	
  Maintain	
   a	
   visible	
   presence	
   in	
   the	
   entrepreneurial	
   community	
   through	
  
attendance	
  of	
  workshops,	
  conferences,	
  and	
  other	
  events	
  	
  
o Create	
  and	
  maintain	
  a	
  corporate	
  fundraising	
  strategy;	
  	
  
o Achieve	
  an	
  agreed	
  corporate	
  fundraising	
  target	
  on	
  an	
  annual	
  basis;	
  	
  
o Identify,	
   research	
   and	
   approach	
   companies	
   for	
   support	
   for	
   a	
   range	
   of	
  
projects	
   including	
   sponsorship,	
   cause-­‐marketing,	
   program	
   and	
   general	
  
operating	
  support,	
  volunteer	
  engagement	
  and	
  food	
  and	
  fund	
  drives;	
  	
  
o Prepare	
  corporate	
  sponsorship	
  proposals	
  and	
  contracts;	
  	
  
o Manage	
  and	
  maintain	
  current	
  corporate	
  partners,	
  safeguarding	
  relationships,	
  
ensuring	
  highest	
  level	
  of	
  customer	
  service	
  and	
  delivery	
  of	
  benefits	
  and	
  work	
  
to	
  maximize	
  and	
  increase	
  levels	
  of	
  support;	
  	
  
o Issue	
  reports,	
  as	
  required,	
  to	
  funders	
  	
  
o Project	
  Manager	
  as	
  appropriate;	
  	
  
o Manage	
  donor	
  recognition	
  to	
  ensure	
  all	
  gifts	
  are	
  properly	
  acknowledged	
  and	
  
donors	
  are	
  recognized	
  as	
  appropriate	
  	
  
o Clearly	
   communicate	
   the	
   “Mission”	
   ensuring	
   everyone	
   works	
   toward	
   the	
  
same	
  goals.	
  	
  
o 	
  Create	
   a	
   positive	
   environment	
   where	
   two-­‐way	
   communication	
   and	
   strong	
  
trust	
  are	
  established.	
  	
  
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  • 1.               1   One  Event  &  Co.   Human  Resources  Manual     Purpose  &  Preview       The   goal   of   the   Human   Resources   Manual   is   to   support   the   consistent   and   professional   support   of   the   most   vital   part   of   our   organization,   our   staff   and   volunteers.         1. This   manual   is   the   official   statement   of   One   Event   &   Co.   human   resources   policies.     It   is   the   responsibility   of   each   Director   and   Volunteer   Lead   to   administer  these  policies  consistently  and  impartially.     2. One  Event  &  Co,  policies  are  not  intended  to  contravene  any  applicable  Labour   Codes  or  Human  Rights  Legislations.    If  any  contradiction  exists  the  applicable   Labour  Code  and/or  Human  Rights  Law  will  supersede  One  Event  &  Co.  Policy.     3. The   policies   in   the   manual   are   applicable   to   all   persons   employed   by,   and   volunteering  for  One  Event  &  Co.    The  policies  are  a  shared  responsibility  carried   by  the  Directors,  all  staff,  and  volunteers.     4. The  Director  of  Human  Resources  for  One  Event  &  Co.  is  responsible  for  human   resources  policy  revisions  and  revisions  to  this  manual  in  cooperation  with  the   Human  Resources  Department.     5. This  manual  is  online  at  One  Event  &  Co.  website.    One  Event  &  Co.  ensures  that   all   employees   and   volunteers   have   access   to   current   and   revised   policies.         Revisions   will   be   announced   in   communications.     All   employees   and   staff   are   required  to  review  the  Human  Resources  Manual  and  sign  an  acknowledgment   that  they  are  aware  of  and  understand  all  policies  and  procedures.     6. Any  employee  or  volunteer  of  One  Event  &  Co.  observing  a  violation  of  a  policy   will  inform  the  employee  or  volunteer  involved  in  violating  the  policy  and  their   immediate   supervisor.     If   the   employee   or   volunteer   is   not   comfortable   with   bringing  this  forward,  they  may  bring  the  matter  to  Human  Resources.     7. Violation  of  One  Event  &  Co.  policies  may  lead  to  termination  of  the  employee  or   volunteer  involved  at  the  discretion  of  the  Directors.    Any  suspected  violation  of   policy  will  be  thoroughly  investigated  before  any  action  is  taken.              
  • 2.               2   One  Event  &  Co.   Human  Resources  Manual     Policy:    Rights  of  the  Worker   Date  Created:  April  30,  2015     Each  employee  at  One  Event  &  Co.  has  four  rights     1. The  Right  to  Know   o Employees  have  the  right  to  be  informed  about  actual  and  potential   dangers  in  the  workplace     2. The  Right  to  Refuse   o This  is  a  legal  right  of  every  worker  in  Ontario.  One  Event  &  Co.  fully   supports   this   law   and   if   you   have   reason   to   believe   that   any   equipment   or   physical   condition   of   the   workplace   is   likely   to   endanger   yourself   or   a   co-­‐worker,   or   is   in   contravention   of   the   Occupational   Health   and   Safety   Act,   speak   to   your   supervisor   immediately.     o Management   will   be   informed   of   the   situation   and   your   supervisor   and  a  certified  committee  representative  will  investigate  your  concern   with  you.  This  should  resolve  the  situation  or  satisfy  your  concern.     o If  you  still  have  reason  to  believe  that  you  could  be  in  danger,  you  may   be  assigned  to  other  reasonable  work  and  a  Ministry  of  Labour  official   will  be  contacted  to  assist  in  further  investigation.     3. The  Right  to  Participate   o Each  worker  has  the  right  to  participate  in  the  workplace  health  and   safety  activities  through  the  Joint  Health  and  Safety  Committee  or  as  a   worker  Health  and  Safety  Representative     4. The  Right  to  Complain   o No   reprisals   will   be   taken   against   any   employee   who   acts   in   compliance   with,   or   seeks   enforcement   under,   the   provisions   of   the   Occupational  Health  and  Safety  Act.                          
  • 3.               3   One  Event  &  Co.   Human  Resources  Manual     Policy:  Health  &  Safety  Rules   Date  Created:  April  30,  2015     1. Use  proper  lifting  techniques  when  manual  material  handling  is  required.     2. Obey  all  rules,  signs  and  instructions.     3. Report   immediately   any   condition   or   practice   which   may   pose   a   risk   to   people,  equipment,  property,  materials  or  the  facility  to  your  supervisor.     4. Electrical   equipment   or   circuits   are   to   be   handled   only   by   qualified   and   authorized  personnel.     5. Do  not  operate  any  piece  of  equipment  or  forklift  truck  unless  assigned  by   your  immediate  supervisor  /  manager.     6. Do   not   remove   “danger”   or   “lock   out   tags”   placed   on   machinery   or   equipment.   Safety   devices   on   equipment   must   not   be   removed   or   made   inoperative.   Shut   down   and   lockout   machines   before   cleaning,   oiling,   adjusting  or  repairing.     7. All   defective   tools   or   equipment   are   to   be   reported   directly   to   the   area   supervisor.  Do  not  attempt  to  repair  any  machinery,  electrical  equipment  or   wiring  requiring  a  qualified  and  authorized  person.     8. Using   compressed   air   for   blowing   dust   from   clothing   is   forbidden.   Never   direct  a  stream  of  compressed  air  toward  your  own  body  or  that  of  another   person.     9. Machine   tools   must   be   attended   while   they   are   in   operation.   An   operator   should  not  be  distracted  while  their  machine  is  running.     10. “Rough  House”  or  “Horse  Play”  is  dangerous  and  will  not  be  tolerated.  It  often   results  in  someone  else  sustaining  an  injury.     11. Monitor  your  equipment  constantly  for  unsafe  conditions.     12. All  flammable  liquids  and  acids  must  be  kept  in  safe  containers  and  properly   identified.     13. Aisles  must  be  kept  clear.  Materials,  parts,  tools,  oil,  grease  or  other  articles   must  not  be  left  in  aisles  or  wherever  they  may  cause  a  tripping  or  slipping   hazard  to  another  person.     14. Protect  yourself  and  fellow  employees  by  helping  keep  the  work  area  clean   and   tidy   at   all   times.   Do   not   leave   food,   refuse,   wrappings   or   rags   lying   around.     15. Do  not  operate  machinery  unless  all  guards  are  in  place.     16. Stay  clear  of  overhead  loads.     Violation   of   any   of   the   above   rules   will   result   in   disciplinary   action   up   to   the   discretion   of   management,   which,   in   serious   cases,   may   include   termination   of   employment.        
  • 4.               4   One  Event  &  Co.   Human  Resources  Manual     Policy:  Workplace  Violence  &  Harassment     Date  Created  April  30,  2015     One  Event  &  Co,  every  employee  has  the  right  to  work  in  an  environment  that  is  free   of   harassment   and   violence,   and   where   respectful   and   professional   working   relationships  between  all  employees  and  contractors  is  the  standard.  One  Event  &   Co.   identifies   that   inappropriate   behaviours   compromise   the   integrity   of   the   employment   relationship   and   demoralizes   an   employee's   self-­‐respect   and   productivity.       PURPOSE   The  purpose  of  this  policy  is  to  prevent  harassment  and  violence  becoming  a  part  of   our  workplace  environment  by:     1. Increasing  awareness   2. Promoting  One  Event  &  Co.  values  and  beliefs     3. Identifying  issues  for  early  intervention  and  resolution     All   employees,   volunteers   and   contractors   are   expected   to   conduct   themselves   professionally,  while  considering  others,  based  on  the  ideologies  of  fairness,  respect   and  professionalism.  These  same  ideologies  are  the  foundation  for  understanding   and  implementing  this  policy.  This  policy  applies  to  ALL  employees,  volunteers  and   contractors  of  One  Event  &  Co.  and/or  its  affiliates.     POLICY  STATEMENT   One  Event  &  Co.  has  ZERO  tolerance  policy  regarding  harassment  and/or  violence  in   the   workplace.   All   reported   or   suspected   incidences   of   harassment   or   workplace   violence  will  be  immediately  and  efficiently  investigated  and  dealt  with  accordingly.   Claims   will   be   taken   very   seriously   and,   if   verified   and   addressed   through   appropriate  measures,  which  may  include  disciplinary  action,  up  to  and  including   dismissal  and  or  termination.       DEFINITIONS   Harassment     1.1   For   the   purpose   of   this   policy,   harassment   is   defined   as   any   form   of   inappropriate  conduct,  comment,  display,  action  or  gesture  by  a  person:     o Is   based   on   race,   creed,   religion,   colour,   sex,   sexual   orientation,   marital   status,   family   status,   disability,   physical   size   or   weight,   age,   nationality,   ancestry  or  place  of  origin;  or   o Negatively   affects   the   employee's   psychological   or   physical   well-­‐being   and   that   the   person   knows   would   cause   an   employee   to   be   humiliated   or   intimidated;  and/or     o That  constitutes  a  threat  to  the  health  or  safety  of  the  employee.      
  • 5.               5   One  Event  &  Co.   Human  Resources  Manual     Workplace     1.2  For  the  purpose  of  this  policy,  the  workplace  includes,  but  is  not  limited  to,  the   physical   work   site,   washrooms,   cafeterias,   training   sessions,   vehicles,   business   travel,  field  locations,  site  inspection,  conferences,  work-­‐related  social  gatherings  or   any  other  place  where  the  employee  is  required  to  be  in  service  to  the  employer.     1.3  Workplace  Violence:  Workplace  violence  is  any  attempted,  threatened  or  actual             conduct  of  a  person  that  causes  or  is  likely  to  cause  physical  injury.       1.4  Complainant:  The  employee  who  has  made  a  complaint  of  harassment  or  brings         an  incident  of  harassment  to  the  attention  of  the  employer.       1.5  Respondent:  The  employee  against  whom  a  complaint  has  been  lodged.       1.6  Investigation:    A  fair  and  impartial  fact-­‐finding  process  to  assess  whether  the   allegation  is  founded,  unfounded  or  made  in  bad  faith.      1.7   Bad   Faith   Complaint:   Complaints   made   frivolously,   maliciously,   or   without   factual  basis  may  constitute  defamation,  may  be  actionable  by  the  Respondent,  and   may  result  in  disciplinary  action,  up  to  and  including  dismissal.     1.8   Sexual   Harassment   Unwelcome   sexual   attention,   advances   or   propositions,   including   sexually   explicit   or   implicit   comments   about   a   person's   body,   attire   or   personal  life;     o An   implied   or   expressed   promise   of   reward   for   complying   with   a   sexually   oriented   request,   or   threat   of   reprisal   or   actual   reprisal   for   refusing   to   comply  with  such  a  request;   o Displays  and  distribution  of  sexually  suggestive  photographs  or  materials  in   the   workplace,   especially   those   that   cause   insecurity,   discomfort   or   humiliation  or  are  considered  to  be  offensive;   o Unwanted  physical  contact  such  as  touching,  patting,  kissing  or  unnecessary   closeness;  or     o  Sexual   jokes   or   obscene   remarks   or   gestures   that   cause   awkwardness   or   embarrassment.     Guiding  Principles     As   employees   of   One   Event   &   Co.   we   are   collectively   responsible   for   providing   a   work   environment   that   is   free   of   workplace   violence   and   harassment   and   where   individuals   are   treated   with   dignity   and   respect.   Harassment   and   workplace   violence  undermine  the  integrity  of  the  workplace  and  an  individual's  wellbeing  and   will  not  be  tolerated.  One  Event  &  Co.  is  committed  to:      
  • 6.               6   One  Event  &  Co.   Human  Resources  Manual       o Building  a  work  environment  that  is  free  of  discrimination,  harassment  and       workplace  violence  by  ensuring  its  employment  policies  are  implemented  in   a  fair  and  just  manner  and  are  free  of  discrimination;  and     o Creating  an  environment  which  enables  all  employees  to  contribute  to  their   full  potential,  thereby  increasing  our  business  effectiveness  and  competitive   advantage  and  providing  employees  with  a  positive,  engaging  and  supporting   work  environment.     Workplace  Violence     Workplace  violence  is  the  threatened,  attempted,  or  actual  conduct  of  a  person  that   causes   or   may   cause   physical   injury   or   a   fatality   in   the   workplace.   Examples   of   violence  can  include,  but  are  not  limited  to:     o Physical  attacks  such  as  hitting,  shoving,  pushing  or  kicking;     o Verbal,  written,  or  implied  threats  that  express  an  intent  to  inflict      harm;   o Threatening   behaviours   such   as   shaking   fists,   destroying   property   or   throwing  objects;     o Acts  of  domestic  violence  that  evolve  into  the  workplace;  or     o Any   other   act   that   would   arouse   fear   in   a   reasonable   person   in   the   same   circumstances.     Any  person  who  makes  a  threat,  exhibits  threatening  behaviours,  or  engages  in  a   violent  act  on  Company  property  may  be  removed  as  quickly  as  possible  taking  into   consideration   the   safety   and   legal   aspects   of   the   situation.   Any   person   who   is   engaging  in  workplace  violence  may  be  suspended  from  entering  company  property   pending   the   outcome   of   an   incident   investigation.   People   committing   these   acts   outside  of  the  workplace,  but  the  results  of  which  impact  the  workplace,  are  also   violating  this  policy  and  will  be  dealt  with  accordingly.  Threats,  acts  of  violence  and   physical  assault  will  be  investigated.       Roles  and  Responsibilities     Maintaining  a  respectful,  professional  and  harassment-­‐free  workplace  is  everyone's   responsibility.     ALL  Employees  are  responsible  for:     o Familiarizing  themselves  with  the  policy;     o Creating   and   supporting   a   harassment-­‐free   workplace   through   adherence         to  the  policy;  and     o Bringing   any   incident   of   harassment   or   potential   harassment   observed   or   that   they   are   aware   of   to   their   immediate   supervisor,   and/or   Human   Resources.     ALL  Managers  are  responsible  for:     o Familiarizing  themselves  with  the  policy;     o Ensuring  a  harassment-­‐free  workplace  and  adherence  to  the  policy;  and    
  • 7.               7   One  Event  &  Co.   Human  Resources  Manual     o Stopping  any  harassment  of  which  they  are  aware;     o Taking   appropriate   preventative   or   corrective   action   promptly   and   appropriately;     o Ensuring  all  employees'  rights  are  respected;     o Supporting  employees  in  the  conflict  resolution  process;  and     o Reporting   incident(s)   of   harassment,   witnessed   and   reported   by   others   to   Human  Resources.     It   is   misconduct,   subject   to   disciplinary   action,   for   managers   who   are   aware   of   workplace  harassment  not  to  take  corrective  action.     The  Employer/Human  Resources  are  responsible  for:   o Ensuring  employees  are  not  exposed  to  harassment  arising  out  of  their   o employment;     o Implementing  this  policy  and  its  related  processes  and  procedures;     o Fostering  a  workplace  free  of  harassment;     o Holding  managers  accountable  for  carrying  out  their  responsibilities  related   to  ensuring  a  harassment-­‐free  workplace  and  adherence  to  this  policy;     o Communicating  this  policy  to  all  employees;     o Determining  if  the  complaint  is  founded/unfounded  or  made  in  bad  faith;       o Making   decisions   for   follow-­‐up   action   to   complete   the   complaint   process,   which  may  include  discipline,  up  to  and  including  dismissal.     At  any  time  during  the  process  of  handling  a  complaint  where  behavior  of  a  criminal   nature   has   occurred,   or   is   thought   to   have   occurred,   the   manager   or   employee   subjected   to   this   behavior   must   be   informed   that   he/she   has   the   opportunity   to   advance  the  complaint  to  the  police  for  investigation.  In  cases  where  the  employee   has  been  afforded  the  opportunity  to  advance  a  criminal  complaint  but  chooses  not   to  do  so,  that  choice  should  be  respected  except  in  circumstances  in  where  there  is   an  overriding  concern  on  the  employer's  behalf.     Protection  Against  Retaliation     Retaliation  is  any  adverse  action  or  credible  threat  of  adverse  action  taken  by  any   manager  or  employee  in  response  to  another's  participation  in  an  investigation  or   report   about   harassment.   Acts   of   retaliation   include   conduct   that   intimidates,   coerces,   penalizes   or   otherwise   discriminates   against   those   making   or   otherwise   involved   in   a   claim.   Retaliation   is   strictly   prohibited   against   anyone   who   has   reported   harassment   or   participated   in   the   complaint   process.   Any   signs   of   retaliation  should  be  reported  immediately  to  Human  Resources.  If  it  is  deemed  that   retaliation  did  take  place,  the  appropriate  disciplinary  action  will  result,  up  to  and   including  dismissal.       Confidentiality     Allegations   of   workplace   violence   or   harassment   will   be   treated   in   a   timely   and   sensitive  manner,  respecting  the  privacy  rights  of  all  parties  involved.  The  employer    
  • 8.               8   One  Event  &  Co.   Human  Resources  Manual     will   not   disclose   the   name   of   a   Complainant   or   Respondent   or   the   circumstances   related  to  the  complaint  to  any  person  except  where  disclosure  is  necessary  for  the   purposes  of  investigative  processes,  or  as  required  by  law.  Failure  to  preserve  the   confidentiality  of  information  acquired  during  the  process  may  result  in  disciplinary   action,  up  to  and  including  dismissal.       Complaint  Procedures     Any  employee  who  feels  that  s/he  has  been  or  is  being  harassed  OR  who  believes   that   s/he   has   witnessed   harassment,   should   immediately   report   the   situation   to   their  manager  or  Human  Resources.  The  report  may  initially  be  provided  verbally,     however,  after  further  discussions,  there  may  be  a  requirement  for  a  more  formal   follow  up  written  report  outlining  the  detailed  facts  of  the  alleged  harassment.       Resolution     Depending   on   the   nature   of   the   claim   and   the   degree   of   severity,   a   number   of   options   are   available   to   bring   resolution   to   the   issue   of   disrespectful   behavior   or   harassment.   1. Direct  Approach     Many  times,  the  best  outcome  results  when  the  employee  who  believes  they   have   been   the   subject   of   disrespectful   behavior   or   harassment   is   active   in   resolving  the  issue  themselves  if  they  are  comfortable  in  doing  so.  In  many   cases,   the   individual   is   unaware   that   their   behavior   is   disrespectful   or   harassing   and   will   change   the   behavior   once   they   are   made   aware   of   its   impact.   This   approach   is   intended   to   empower   employees   to   resolve   the   matter  themselves  without  further  escalation.  Advice  or  coaching  on  how  to   handle  an  informal,  direct  resolution  on  your  own  can  be  sought  by  Human   Resources.     2. Intervention     If  a  Claimant  is  unable  or  unwilling  to  approach  the  Respondent  directly,  they   may  ask  their  manager  or  Human  Resources  for  assistance  in  addressing  the   behavior  by  speaking  with  the  Respondent  on  their  behalf  or  being  present   to  offer  support  when  they  meet  with  them.   Any  intervention  may  also  lead  to:   o Mediation;     o Education  or  Training;     o Personal  coaching  through  internal  or  external  resources;   o A  verbal  or  written  warning.     In  cases  where  it  is  appropriate  for  a  3rd  party  investigation,  the  recommendations   as  a  result  of  the  investigation  could  include:     o Transfer;   o Demotion;     o Suspension  without  pay;  or   o Termination  of  employment.  
  • 9.               9   One  Event  &  Co.   Human  Resources  Manual     A  couple  of  months  after  the  implementation  of  the  resolution(s),  Human  Resources   will   conduct   a   follow   up   meeting   with   the   Claimant   and   their   manager   (if   appropriate),  to  ensure  that  the  issues  have  been  resolved.                                                                      
  • 10.               10   One  Event  &  Co.   Human  Resources  Manual     Harassment  Complaint  Form     1. Complainant  Information:       PLEASE  PRINT       Name:   ____________________________________________Date:___________________________________   Current  Role:  _____________________________Office  Location:  _____________________________   Work  Phone  Number:  _____________________Manager:___________________________________       2. Grounds  for  Complaint:                    On  what  grounds  do  you  believe  the  harassment                                                                                                                  occurred  (reference  examples  within  policy  or                                                                                                                  provide  an  alternate  situation  which  you                                                                                                                                                believe  are  grounds  for  harassment).     3. Respondent:                                                                Person  you  allege  committed  the  harassment.             4. Details  of  the  Complaint:                  Please  be  as  detailed  as  possible  when                                                                                                                      describing  the  inappropriate  behaviours.                                                                                                                  Include  items  such  as  location,  date,  time                                                                                                                                                  circumstances  surrounding  the  incident,                                                                                                                  any  witnesses,  what  you  have  done  in  response                                                                                                                      to  the  behavior,  etc.  Attach  additional  pages  if                                                                                                                      required.               5. Witness(s)  of                                                          Please  provide  name(s)  and  phone  numbers  of                         Alleged  Harassment:                              others  who  witnessed  the  alleged  harassment.     6. Relevant  Documents:                            Please  attach  copies  of  any  documents  you                                                                                                                consider  relevant.         7. Signature:                                                                      By  signing  this  complaint,  you  are  agreeing  to                                                                                                                    have  a  copy  provided  to  the  Director,  Human                                                                                                                  Resources  and  the  details  of  the  alleged                                                                                                                harassment  to  the  Respondent.  Your  complaint                                                                                                                          will  be  maintained  in  confidence,  however,                                                                                                                    relevant  information  will  be  shared  to  the  extent                                                                                                                necessary  to  determine  the  appropriate                                                                                                                    resolution  of  this  matter.             _____________________________________________                                                                          ______________________________   Signature  of  Complainant                                                                                                                              Date  
  • 11.               11   One  Event  &  Co.   Human  Resources  Manual     Policy:  Emergency  Procedures  and  Evacuation   Date  Created:  April  30,  2015     PURPOSE   To  keep  all  One  Event  &  Co.  employee’s  and  volunteers  safe,  in  the  insidence  of  an   emergency  that  could  potentially  put  an  individual  or  group  in  danger.     Emergency  Action  Plan  (EAP)     This  briefly  details  the  actions  employees  are  to  take  in  the  event  of  an  emergency.   An  emergency  may  include:e  bomb  and  violence  threats,  accidental  releases  of  toxic   vapors,   chemical   spills,   fires,   or   explosions.   The   plan   addresses   all   potential   emergencies  that  can  be  expected  in  the  workplace.  It  is  important  to:   o Exit  to  safety   o Alert  fellow  employees   o Notify  the  appropriate  emergency  resource  agency     At   One   Event   &   Co.,   the   venue   changes   constantly.   It   is   important,   and   the   responsibility  of  each  employee,  to  make  oneself  familiar  with  all  fire  exits  in  the   building/at  the  event  in  case  an  emergency  arises.  At  every  event,  there  will  be  one   member  from  management  as  the  designated  fire  warden.  Prior  to  the  event,  he  or   she   will   notify   all   employees   of   all   available   fire   escapes,   fire   extinguishers,   the   appropriate  number  to  contact  for  help,  and  the  designated  meeting  area.  The  fire   warden  will  be  able  to  answer  any  questions  or  concerns  on-­‐site.       Fire  Wardens     Fire   Wardens   shall   be   appointed   in   specified   locations   in   each   of   the   functional   safety  areas  and  are  responsible  for     1. Carrying  out  their  duties  in  the  event  of  an  emergency  as  described  in  these   procedures     2. Attending  a  debrief  following  any  emergency  evacuation  drill     3. Reporting   to   the   Head   of   the   Functional   Safety   Area   any   observed   fire   or   evacuation  hazards  or  unsafe  conditions     4. Participating  in  regular  fire  and  evacuation  safety  inspections     5. Attending  Fire  Warden  Training  as  arranged.       Requirements  of  Fire  Wardens  during  and  after  an  emergency  situation   o Put  on  high  visibility  ‘Fire  Warden’  vests     o Enter  all  accessible  rooms  in  their  assigned  location  and  instruct  occupants   to   evacuate   the   building,   closing   all   doors   whilst   progressing   through   the   floor     o Direct  building  occupants  to  their  nearest  emergency  escape  routes     o Proceed  to  the  Fire  Assembly  Point  when  the  floor  has  been  evacuated     o Only  give  the  all  clear  to  re-­‐enter  the  building  when  authorised  to  do  so  by   the  Estates  Office.    
  • 12.               12   One  Event  &  Co.   Human  Resources  Manual       o Attend   the   post   evacuation   debrief   and   report   any   particular   difficulties   encountered  during  the  evacuation       In  the  case  of  an  emergency   o Remain  Calm   o Leave  fire  area  immediately  while  shouting  to  alert  people  in  your  area     o Close  all  doors  behind  you  to  confine  the  fire     o Do  not  use  elevators  (if  applicable)     o Leave  via  closest  exit  (fire  exits  indicated  by  fire  warden)  and  activate  the   nearest  fire  alarm  pull  station     o Call  the  Fire  Department  by  dialing  911  from  a  safe  location     o Meet  at  the  designated  meeting  location.     o Do   not   return   to   the   building   until   declared   safe   to   do   so   by   the   Fire   Department.     Upon   hearing   the   emergency   alarm,   these   are   the   procedures   employees   should   take  to  remain  safe  and  unharmed:   1. Remain  Calm     2. Before  opening  doors  feel  doors  for  heat     3. If  door  is  hot  stay  in  room,  seal  cracks  around  door  and  any  vents,  call  911   and  proceed  to  a  window  to  be  seen     4. If  door  is  not  hot,  open  slowly,  and  if  safe  to  do  so  leave  building  via  nearest   exit     5. If   smoke   is   encountered   upon   exiting,   stay   low,   use   alternate   exit,   and   if   escape  is  not  possible  seek  refuge  in  smoke  free  room,  close  the  door,  call   911  if  possible  and  proceed  to  window  to  be  seen.     6. Call  the  Fire  Department  by  dialing  911  from  a  safe  location     7. Proceed  to  designated  meeting  area     8. Do   not   return   to   the   building   until   declared   safe   to   do   so   by   the   Fire   Department.     9. Do  not  use  elevators  during  fire  emergencies                            
  • 13.               13   One  Event  &  Co.   Human  Resources  Manual     Policy:  Benefits  and  Compensation   Date  Created:  April  30,  2015     All  family  benefits  shall  include  families  of  common-­‐law  and  same-­‐sex  relationships,   i.e.  partners/children.  This  benefit  policy  is  superseded  by  the  Employee  Benefits   Agreement,  which  is  subject  to  change.       STANDARD     One  Event  &  Co.  will  endeavour  to  attract  and  retain  outstanding  employees.       Group  Registered  Retirement  Savings  Plan       After   one   (1)   year   of   employment   with   the   One   Event   &   Co.   all   regular,   full-­‐time   employees  have  the  option  and  are  encouraged  to  join  One  Event  &  Co.    Registered   Retirement  Savings  Plan.     For  employees  who  choose  to  participate  after  their  first  year,  One  Event  &  Co.  will   match  the  following  amounts:     o 2%  of  gross  salary  matched  during  2nd  year  of  employment     o 3%  of  gross  salary  matched  during  3rd  year  of  employment     o 5%   of   gross   salary   matched   during   4th   and   subsequent   years   of   employment     Employees   will   have   immediate   vesting   of   all   funds   contributed   by   the   employee   and  One  Event  &  Co.   Employees  are  responsible  for  providing  direction  to  the  Trustee  with  respect  to  the   allocation   and   investment   (among   the   investment   options   available   to   Plan   participants)  of  both  their  own  contributions  and  One  Event  &  Co.’s  contribution.     Employees  may  contribute  more  than  will  be  matched  by  One  Event  &  Co.,  subject  to   the  maximum  allowable  under  the  Income  Tax  Act.  Specific  arrangements  should  be   made  with  the  President  &  CEO  and  Accounting.     For  employees  who  choose  NOT  to  participate  after  one  year,  One  Event  &  Co.  will   contribute  1%  of  gross  salary  to  the  employee.       Health  Care     Participation   in   the   Ontario   Health   Insurace   Plan   (OHIP)   is   compulsory,   unless   covered   by   dependant   status   in   another   plan,   starting   three   months   after   commencement  for:     1. Full-­‐time  employees  who  work  35  hours  a  week  or  who  are  authorized  by   President  &  CEO  to  work  extended  hours.     2. Part-­‐time  employees  who  work  an  average  of  17.5  hours  a  week  per  year.       Employees  may  include  spouses  and  other  dependants  where  they  are  not  covered   by  another  plan.  The  cost  of  the  plan  is  paid  50%  by  the  employee  and  50%  by  the   One  Event  &  Co..  The  One  Event  &  Co.  portion  is  a  taxable  benefit.      
  • 14.               14   One  Event  &  Co.   Human  Resources  Manual     Workers'  Compensation     All  employees  disabled  through  injury  received  while  on  One  Event  &  Co.  business   may   be   covered   under   the   Workers'   Compensation   Act   (Province   of   Ontario).   Accidents  must  be  reported  immediately  to  the  employee's  supervisor.       Group  Insurance     Participation   in   the   Group   Insurance   plan   is   compulsory   and   starts   three   months   after   commencement   (except   for   Dental   Coverage   which   starts   six   months   after   commencement)  for  the  following:     1. Salaried   and   part-­‐time   employees   who   work   35   hours   a   week   or   who   are   authorized  by  President  &  CEO  to  work  extended  hours.     2. Salaried  and  part-­‐time  employees  who  work  an  average  17.5  hours  week  per   year.     This  insurance  covers  Term  Life,  Accidental  Death  and  Dismemberment,  Dependent   Life  Insurance,  Long  Term  Disability,  Major  Medical  and  Dental  Expenses.  (May  be   exempted   from   medical   and   dental   if   covered   by   another   plan.)   One   Event   &   Co.   covers   50%   of   the   premiums,   with   the   employee   paying   the   full   premium   on   the   Long  Term  Disability,  and  employees  with  dependents  contributing  to  the  additional   coverage  for  the  Term  Life  Insurance.     Premiums  will  not  be  covered  by  One  Event  &  Co.  during  long-­‐term  disability.     The  premium  for  Dental  Expenses  is  paid  50%  by  the  employee  and  50%  by  the  One   Event   &   Co.   All   benefits   cease   on   termination   of   employment   or   retirement.   For   termination  without  cause,  benefits  will  continue  to  be  provided  during  the  working   notice  period  except  where  termination  pay  is  being  given  in  lieu  of  notice  and  then   benefits  will  cease  immediately.       PROCEDURE     Employees   should   consult   with   their   supervisor   and   the   One   Event   &   Co.   staff   member   responsible   for   benefits   administration   to   ensure   appropriate   benefit   coverage.     Employees  anticipating  or  experiencing  any  change  to  employment  status,  (i.e.  leave   of   absence,   maternity   leave,   layoff,   changed   position,   change   in   hours)   should   consult  with  their  supervisor  and  the  One  Event  &  Co.  staff  member  responsible  for   benefits  administration.                      
  • 15.               15   One  Event  &  Co.   Human  Resources  Manual     Policy:  Salary     Date  Created:  April  30,  2015     STANDARD     One  Event  &  Co.  will  endeavour  to  attract  and  retain  outstanding  employees.       POLICY     Salary  Budget   The  President  &  CEO  is  responsible  for  approving  the  total  salary  budget.       Establishment  of  Salaries     The  One  Event  &  Co.  Salary  Scale  outlines  the  optimal  range  of  salaries  for  all   employees  of  the  organization.  The  Salary  Scale  is  based  on  the  median  salaries  of   comparable  organizations  and  roles.  All  salaries  offered  to  employees  must  be  pre-­‐ approved  by  the  President  &  CEO  and  are  subject  to  budget  and  funding  constraints.   Management  reviews  the  Salary  Scale  annually.       Promotion  and  Increase  in  Salary  –  Performance  Evaluation  Review     Increases  to  salaries  of  employees  may  be  considered  upon  completion  of  the   Probationary  Period  and  during  the  employee’s  Annual  Performance  Evaluation.   Increases  to  the  salary  of  any  employee  must  be  pre-­‐approved  by  the  President  &   CEO.       End  of  Probationary  Period     In  order  to  ensure  mutual  satisfaction  on  the  part  of  both  the  employee  and  the  one   Event  &  Co.,  after  three  months  of  employment,  there  will  be  an  evaluation  review.  If   the  evaluation  is  satisfactory,  the  employee’s  probationary  period  ends.       PROCEDURE     Supervisors  may  request  approval  for  offering  a  salary  to  a  potential  employee   through  submitting  the  Hiring  Package  Forms  to  the  Payroll  staff.     All  requests  for  approval  for  salaries  greater  than  the  maximum  allowable  in  the   Salary  Scale  must  be  accompanied  by  written  documentation  outlining  the   justification  for  the  salary.                      
  • 16.               16   One  Event  &  Co.   Human  Resources  Manual     Salary  Scale           ***  these  projections  are  subject  to  change.                                              
  • 17.               17   One  Event  &  Co.   Human  Resources  Manual     Policy:  Confidentiality   Date  Created:  April  30,  2015     As   an   employee   and   volunteer   of   One   Event   &   Co.   you   may   have   access   to   confidential   information.   Confidential   information   must   not   be   shared   with   any   other   employee   or   volunteer   or   external   party   unless   specified   in   your   job   description,  without  the  permission  of  an  executive.     PURPOSE   The  purpose  of  this  policy  is  to  communicate  One  Event  &  Co.’s  policies,  practices   and  expectations  of  employees  and  volunteers  regarding  confidentiality.     This  policy  statement  and  associated  procedures  apply  to  all  personnel  of  One  Event   &  Co.  including  full-­‐time  employees,  part-­‐time  employees,  volunteers  and  interns.       Confidential  information  includes  but  is  not  limited  to:   • Personal  information  about  employees  and  volunteers  of  One  Event  &  Co.;   • Personal  information  regarding  clients  and  foundations;   • Proprietary  information  belonging  to  One  Event  &  Co.;   • Any  information  regarding  to  the  operation  of  One  Event  &  Co.,  including  any   financial  documents     Standards  &  Practices   Disclosure  of  confidential  information  is  considered  a  serious  matter  and  is  subject   to  corrective  action  up  to  and  including  termination  of  employment,  depending  on   the  seriousness  of  the  infraction.       As  an  employee  or  volunteer  of  One  Event  &  Co.  you  will  be  required  to  complete  the   confidentiality  agreement  found  on  the  next  page  prior  to  your  start  date.                              
  • 18.               18   One  Event  &  Co.   Human  Resources  Manual     Confidentiality  Agreement     I  _____________________  acknowledge  that  as  part  of  my  employment  with  One  Event  &   Co.,  I  will  be  given  access  to  information  that  is  of  a  personal,  confidential  and/or   proprietary  nature.  For  example;  personal  information  related  to  other  employees   and   clients,   employment   information,   research   data,   financial   information   (“Confidential  Information”),  for  the  purpose  of  fulfilling  employment  obligations.     I,  therefore  agree:   • To  hold  all  confidential  information  in  trust  and  strict  confidence  and  agree   that   it   shall   be   used   only   for   the   purposes   required   to   fulfill   employment   obligations,  and  shall  not  be  used  for  any  other  purposes,  or  disclosed  to  any   third  party.   • To   keep   any   confidential   information   in   my   control   or   possession   in   a   physically  secure  location  to  which  only  I  and  other  persons  who  have  signed   a  confidentiality  agreement  with  One  Event  &  Co.  have  access.   • Not  to  remove  any  confidential  information  from  One  Event  &  Co.  unless,  and   to  the  extent  that,  I  obtain  One  Event  &  Co.’s  written  pre-­‐authorization.  In  the   instance  that  I  am  pre-­‐authorized,  I  agree  to  take  all  necessary  steps  to  keep   such   confidential   information   secure   and   to   protect   it   from   unauthorized   used  or  disclosure.     • To   maintain   the   absolute   confidentiality   of   personal,   confidential   and   proprietary  information  in  recognition  of  the  privacy  and  proprietary  rights   of  others  at  all  times,  and  in  both  professional  and  social  situations.   • To   comply   with   all   privacy   laws   and   regulations   which   apply   to   the   collection,  use  and  disclosure  of  personal  information.   • At   the   conclusion   of   any   discussions,   or   upon   demand   by   management,   to   return   all   confidential   information,   including   written   notes,   photographs,   models,  databases  etc…,  to  One  Event  &  Co.’s  possession  and  the  responsible   manager/director   • Not  to  disclose  confidential,  personal  and/or  proprietary  information  to  any   employee,   consultant   or   third   party   unless   they   agree   to   execute   and   be   bound  by  the  terms  of  this  agreement  and  have  been  approved  by  One  Event   &  Co.  in  an  official,  legal  capacity.     I  understand  that  a  breach  of  confidentiality  or  misuse  of  information  could  result  in   disciplinary   action   up   to   and   including   termination   of   employment.   I   understand   that  this  undertaking  survives  the  termination  of  my  employment  relationship  with   One  Event  &  Co.     The   laws   of   Ontario,   Canada   shall   govern   this   undertaking   and   its   validity,   construction  and  effect.    
  • 19.               19   One  Event  &  Co.   Human  Resources  Manual     I   fully   understand   and   accept   responsibilities   set   above   relating   to   personal,   confidential  and/or  proprietary  information.     ________________________________   (print  name)     ______________________             ___________________   (signature)                                                                                                          
  • 20.               20   One  Event  &  Co.   Human  Resources  Manual     Policy:  Training  and  Development   Date  Created:  April  30,  2015     One   Event   &   Co.   shall   provide   an   orientation   and   training   for   all   employees,   volunteers  and  practicum  students.       STANDARD     One  Event  &  Co.    has  written  policies  and  procedures  for  the  screening,  orientation,   training,  supervision,  evaluation  and  termination  of  its  employees,  volunteers  and   practicum  students.       PROCEDURES       Orientation  Procedures   1. The  appropriate  supervisor,  or  designate,  shall  ensure  all  new  employees  are   introduced   to   the   office   and   its   procedures.   Each   new   employee   shall   be   given  a  copy  of  the  Human  Resources  Policy  &  Procedure  Manual,  with  the   instruction  to  read,  comprehend  and  be  given  the  opportunity  to  raise  any   concerns  or  questions  they  may  have  regarding  its  contents.     2. All   employees   shall   be   provided   with   a   detailed   job   description   for   the   position  to  which  they  have  been  assigned  and  the  duties  that  are  expected  of   them.     3. All   employees   shall   receive   an   orientation   and   training   as   a   part   of   the   employment  process.  Each  employee  shall  be  given  an  introductory  overview   and  “walk-­‐about”  of  the  office,  its  layout,  available  facilities  and  emergency   procedures.     4. The   orientation   process   will   include   overview   of   specific   work   areas,   equipment,   general   expectations,   breaks,   parking,   key   protocol,   phone   use,   nametag,  staff  phone  list,  mailbox,  computer,  e-­‐mail,  network  access,  website,   bulletin  boards  and  employee  forms.     5. All  employees  shall  be  introduced,  where  available,  to  all  other  members  of   One   Event   &   Co.   staff.   Where   members   are   absent   at   the   time   of   the   orientation,  an  effort  must  be  made  to  ensure  new  employees  are  introduced   to  those  persons  at  the  first  practical  opportunity.     6. One  Event  &  Co.  as  an  employer  of  choice,  will  also  endeavour  to  support  the   educational   and   professional   development   pursuits   of   its   staff   as   budget   allows.       Training  Procedures   1. Training  will  be  supplied  by  One  Event  &  Co.  personnel  for  those  employees   where  there  is  a  need  or  the  position  dictates.  Once  the  supervisor  is  satisfied   the  new  employee  is  fully  conversant  with  the  job  position,  he/she  will  be   allowed  to  work  independently.    
  • 21.               21   One  Event  &  Co.   Human  Resources  Manual     2. One   Event   &   Co.   will   provide   additional   training   as   appropriate   and   necessary.   These   could   include   workshops   facilitated   by   One   Event   &   Co.,   external   training   courses   or   updated   information   and   materials   as   a   when   they   become   available.   All   requests   for   educational   or   professional   development  opportunities  shall  be  made  in  writing  to  the  President  &  C.E.O   for  approval.     3. The   cost   for   staff   and   volunteers   participating   in   One   Event   &   Co.   training   events  will  be  billed  back  to  their  department.                                                                          
  • 22.               22   One  Event  &  Co.   Human  Resources  Manual     Policy:  Performance  Management     Date  Created:  April  30,  2015     At  One  Events  we  believe  that  evaluations  are  key  in  providing  the  utmost  service  to   our   clientele   and   ensuring   each   event   is   executed   and   delivered   to   the   highest   standards  within  the  industry.  This  ensures  that:   o To  assure  that  the  employees’  performance  supports  our  mission,  goals,  and   values.     o To  communicate  management’s  expectations.     o To   facilitate   regular   and   constructive   communication   between   supervisors   and  employees.     o To  describe,  observe,  accurately  assess  and  document  performance.     o To  provide  the  basis  for  merit-­‐based  pay  increases.     o To   motivate,   recognize   and   document   performance   above   and   beyond   expectations.     o To   communicate   and   facilitate   the   achievement   of   performance   abilities   necessary  for  career  success.     PURPOSE   At  One  Events  &  Co.  The  performance  review  system  is  reviewed  as  a  yearly  cycle.   The   initial   cycle   begins   with   hiring   or   placing   a   person   in   a   position   that   they   possess   the   knowledge,   skills,   and   ability   to   perform.   This   step   is   followed   by   a   comprehensive   new   hire   orientation   covering   departmental   goals   and   objectives   and   an   overview   of   how   the   employee   will   be   evaluated.   The   employee   is   to   be   trained   and   given   feedback   regarding   how   well   they   are   meeting   performance   expectations.   This   is   accomplished   through   coaching,   reviews   and   employee   guidance  if  needed.       Goals   The   goals   for   adopting   a   strong   performance   management   system   include   at   One   Event  &  Co  include:     o Improving   organizational   performance   by   promoting:   a   stronger   financial   position,  enhanced  programming,  better  customer  service,  greater  efficiency,   greater   focus   on   desired   results,   engaged   employees,   and   retaining   top   performers.     o Driving   continuous   improvement   by:   identifying   employee   training   and   professional   development   needs,   promoting   accountability,   and   creating   a   framework  for  ongoing  support  and  guidance.       o Fostering   cultural   change   by   empowering   managers   and   motivating   employees.          
  • 23.               23   One  Event  &  Co.   Human  Resources  Manual     Review  Process   At   the   end   of   the   performance   review   period,   a   manager   will   conduct   an   end   of   rating  period  performance  discussion  with  the  employee.  Together,  they  will  review   the  objectives  for  the  current  review  period  and  the  performance  rating  appropriate   for  the  performance  over  the  same  time  frame.     o The   Manager   will   schedule   and   notify   the   employee   a   few   days   before   their   performance   review   so   that   the   employee   may   prepare   for   the   discussion.  At  the  discussion,  the  manager  and  employee  should  discuss   the  past  year's  performance.   o At  the  end  of  review  discussion  and  elevation,  managers  are  to  complete   the  form  provided  by  the  Human  Resources  Department.  The  form  is  a   means  of  documenting  the  outcome  of  the  review  evaluation.       Review  and  Feedback   Performance  feedback  may  be:   1. Positive:  providing  information  on  what  has  been  done  well.     2. Developmental:  offering  guidance  for  a  more  effective  approach.     3. Specific:   describes  the  observed  situation  or  task,  action  taken,  result  and   may  include  an  alternative  action  and  enhanced  result     4. Timely:     provided   as   soon   as   possible   after   the   observation,   when   it   can   make   the   most   impact   and   the   employee   has   the   opportunity   to   make   changes  if  needed.   5. Balanced:  addresses  actions  positive  and/or  constructive  as  well  as  results                                            
  • 24.               24   One  Event  &  Co.   Human  Resources  Manual     Career  and  Volunteer  Opportunities  and  Descriptions         DIRECTOR  OF  FINANCE     Job  Purpose   The   Director   of   Finance   contributes   to   the   overall   success   of   One   Event   &   Co.   by   effectively  managing  all  financial  tasks  for  the  organization.     Primary  Duties  and  Responsibilities   Financial  accounting  and  reporting   o Develop  and  maintain  timely  and  accurate  financial  statements  and  reports   that  are  appropriate  for  the  users  and  in  accordance  with  generally  accepted   accounting  principles  (GAAP)   o Develop,   implement,   and   ensure   compliance   with   internal   financial   and   accounting  policies  and  procedures   o Ensure  that  all  statutory  requirements  of  the  organization  are  met  including   Charitable  Status,  Withholding  Payments  (CPP,  EI),  Income  Tax,  Goods  and   Services  Tax,  Employer  Health  Tax   o Prepare  all  supporting  information  for  the  annual  audit     o Document  and  maintain  complete  and  accurate  supporting  information  for   all  financial  transactions   o Develop   and   maintain   financial   accounting   systems   for   cash   management,   accounts  payable,  accounts  receivable,  credit  control,  and  petty  cash   o Reconcile  bank  and  investment  accounts   o Review  monthly  results  and  implement  monthly  variance  reporting   o Manage   the   cash   flow   and   prepare   cash   flow   forecasts   in   accordance   with   policy   o Oversee   the   bookkeeping   function   including   maintenance   of   the   general   ledger,  accounts  payable,  accounts  receivable  and  payroll   o Develop   and   implement   policies   and   procedures   to   ensure   that   personnel   and   financial   information   is   secure   and   stored   in   compliance   with   current   legislation   o Prepare  annual  charitable  return  in  a  timely  manner  as  appropriate   Payroll  preparation  and  administration   o Oversee  all  payroll  functions  to  ensure  that  employees  are  paid  in  a  timely   and  accurate  manner   o Negotiate  and  manage  the  employee  insurance  and  benefits  plans   o Process  and  submit  statutory  and  benefits  remittances  on  time   o Issue  annual  T4s  and  T4As      
  • 25.               25   One  Event  &  Co.   Human  Resources  Manual     Budget  preparation   o Establish   guidelines   for   budget   and   forecast   preparation,   and   prepare   the   annual  budget     Project  management  accounting   o Maintain   financial   records   for   each   project   in   a   manner   that   facilitates   management  reports   o Provide  accurate  and  timely  reporting  on  the  financial  activity  of  individual   projects   Office  administration   o Oversee   and   supervise   the   administrative   function   of   the   organization   including   reception,   property/facility   management,   safety   of   the   work   environment,   and   provision   of   furnishings   and   equipment   necessary   for   effective  operations   o Oversee   the   management   of   all   leases,   contracts   and   other   financial   commitments       DIRECTOR  OF  MARKETING     Job  Purpose   Planning,  development  and  implementation  of  all  of  the  Organization’s  marketing   strategies,  marketing  communications,  and  public  relations  activities,  both  external   and  internal.  Oversees  development  and  implementation  of  support  materials  and   services  for  chapters  in  the  area  of  marketing,  communications  and  public  relations.   Directs  the  efforts  of  the  marketing,  communications  and  public  relations  staff  and   coordinates   at   the   strategic   and   tactical   levels   with   the   other   functions   of   the   Organization.       Primary  Duties  and  Responsibilities   Marketing  Development   o Provide   the   planning   and   leadership   to   the   Marketing   Department   by   ensuring  that  the  appropriate  structures,  systems,  competencies  and  values   are  developed  in  order  to  meet  and  exceed  the  goals  of  the  Marketing  plan.   o Assume  overall  responsibility  for  developing  the  annual  marketing  plan  for   the  organization;  for  strategic  market  planning;  market  research  programs;   o Field  force  activities,  and  control  of  the  marketing  budget.   o Prepare   new   product   marketing   plans   for   product   introductions   in   cooperation     o Develop   ongoing   liaison   with   key   opinion   leaders,   patient   support   groups   and  other  organizations  to  ensure  that  significant  developments  in  the  field   are  identified  and  monitored.   o Organize   and   direct   marketing   and   strategy   meetings   on   a   regular   basis   whereby  the  strategy  and  promotion  programs  are  reviewed.  
  • 26.               26   One  Event  &  Co.   Human  Resources  Manual     o Report  on  marketing  committee  and  strategy  group  activities  to  other  senior   management  colleagues.       DIRECTOR  OF  PROGRAMMING     Job  Purpose     The   Director   of   Programs   will   be   responsible   for   the   operational   success   of   One   Event   &   Co.   ensuring   seamless   team   management   and   development,   program   delivery,   and   quality   control   and   evaluation.   In   this   newly   established   role,   the   Director  of  Programs  will  manage  a  growing  staff  of  One  Event  &  Co.  The  Director  of   Programs  will  be  the  key  external  face  of  One  Event  &  Co.  in  the  community.     Primary  Duties  and  Responsibilities   Leadership   o Cultivate   existing   relationships   with   vendors   with   the   goal   of   ensuring   sufficient  space  and  resources,  and  access  to  services   o Develop  and  implement  strategies  that  will  maximize  the  synergies  among   program  areas   Team  Management  and  Development   o Develop   and   implement   a   system   to   evaluate   the   skill,   experience,   and   professional  development  needs  of  all  staff   o Implement   a   professional   development   program   to   address   employee   experience  and  skill  gaps   o Work  with  staff  to  develop  objective  performance  measurements  across  all   sites,   to   ensure   consistent,   high-­‐quality   evaluation   and   goal   setting   for   all   employees   o Instill   a   sense   of   accountability   among   team   members   by   modeling   tight   oversight  of  individual  and  organization  performance  standards   o Recruit,  hire,  and  oversee  training  and  orientation  of  all  staff  members   Program  Operational  Management   o Using   the   existing   balanced   score   card   and   program   dashboard;   establish   consistent,  objective  program  performance  standards  of  accountability       DIRECTOR  OF  HUMAN  RESOURCES     Job  Purpose   The  Human  Resource  Director  is  responsible  for  providing  support  in  the  various   human   resource   functions,   which   include   recruitment,   staffing,   training   and   development,  performance  monitoring  and  employee  counseling.        
  • 27.               27   One  Event  &  Co.   Human  Resources  Manual     Primary  Duties  and  Responsibilities   Monitor  staff  performance  and  attendance  activities   o Monitor  daily  attendance.   o Investigate  and  understand  causes  for  staff  and  volunteer  absences.   o Recommend  solutions  to  resolve  chronic  attendance  difficulties.   o Provide  basic  counseling  to  staff  who  have  performance  related  obstacles.   o Provide  advice  and  recommendations  on  disciplinary  actions.   o Monitor   scheduled   absences   such   as   holidays   or   travel   and   coordinate   actions  to   o Inform   actions   ensuring   the   continuity   of   services   such   as   cancellation   of   events  and  locating  keys.     Staff  recruitment  and  selection  process     o Provide   advice   and   assistance   to   supervisors   on   staff   recruitment   Prepare  notices  and  advertisements  for  vacant  staff  positions.   o Schedule  and  organize  interviews,  participate  in  applicant  interviews   o Conduct  reference  checks  on  possible  candidates   o Prepare,   develop   and   implement   procedures   and   policies   on   staff   recruitment   o Inform  unsuccessful  applicants     o Conduct  exit  interviews     Provide   information   and   assistance   to   staff   on   human   resource   and   work   related   issues   o Develop  and  implement  a  human  resources  plan  and  personnel  management   policies  and  procedures   o Promote  workplace  safety   o Provide  advice  and  assistance  to  staff  and  management  on  pay  and  benefits   systems     o Research   and   monitor   human   resource   systems   in   other   organizations   within  the  community.   o Explain   employment   standards   and   legislation   such   as   workers   compensation,  and  labor  standards     o Organize   the   transitional   provisions   of   employee   compensation,   pay   and   benefits  when  positions  are  transferred  or  new  positions  are  funded  through   contribution  agreements  and  other  special  funding  arrangements.       DIRECTOR  OF  LOGISTICS     Job  Purpose   Maintain  the  implementation  of  strategies  to  ensure  the  safe,  successful  and  cost-­‐ effective   delivery   of   the   One   Event   &   Co.   events.   Key   aspects   of   the   role   include   delivery  of  event  logistics  and  assisting  with  the  coordination  of  supplies  and      
  • 28.               28   One  Event  &  Co.   Human  Resources  Manual     inventory   for   the   event.   The   Director   of   Logistics   is   also   primarily   the   spokes-­‐ personnel  for  the  company  and  oversees  all  day  of  production  of  the  event.       Primary  Duties  and  Responsibilities   o Coordination  of  stores  and  supplies  for  the  event  and  pre-­‐event  functions   o Coordinate   various   elements   of   the   event   logistics   such   as   internal   print   production,   event   vehicle   management,   radio   communications,   staff   and   volunteer  accommodation,  flights,  and  catering  as  needed   o Undertake   event   procurement   processes   with   event   suppliers   and   manage   relationships  with  event  vendors   o Coordinate   the   logistics   of   sponsor   collateral   and   community   banners   and   signage   o Maintain   the   implementation   and   monitoring   of   the   event’s   environmental   sustainability  strategies   o Coordination   and   implementation   of   pre-­‐event   functions   (such   as   the   Briefing  Night,  Stakeholder  Safety  Briefing  and  Volunteer  Training  sessions)     o Ensure   the   effective   implementation   of   both   agency   and   event   specific   policies  and  procedures  in  area  of  delegation     o Setting,   communicating   and   maintaining   timelines   and   priorities   on   every   project   o Assist  with  negotiations  for  space  contracts  and  book  event  space,  arrange   food  and  beverage,  order  supplies  and  audiovisual  equipment,  make  travel   arrangements,   order   event   signs,   and   ensure   appropriate   décor   (florals,   linens,   color   schemes,   etc.)   to   meet   the   quality   expectations   of   the   alumni   association   o Aggressively   gather   information   on   each   project   to   achieve   quality   event   productions.   o Conduct   research,   make   site   visits,   and   find   resources   to   help   staff   make   decisions  about  event  possibilities.   o Create  and  revised  room  layouts  for  each  event.   o Propose   new   ideas   to   improve   the   event   planning   and   implementation   process.   o Managing  on-­‐site  production  and  clean  up  for  events  as  necessary.   o Prepare   nametags,   materials,   notebooks,   packages,   gift   bags,   registration   lists,  seating  cards,  etc.   o Close  out  all  events  as  required.   o Preparing  budgets  and  provide  progress  reports  for  each  event  project.   o Keep   track   of   event   finances   including   check   requests,   invoicing,   and   reporting.   o Coordinate   appointments   and   visits   to   see   our   space,   and   scheduling   of   events  on  the  calendar.   o Prepare  and  modify  event  contracts  as  requested    
  • 29.               29   One  Event  &  Co.   Human  Resources  Manual     VOLUNTEER  LEAD     Job  Purpose   A  volunteer  lead  manages  all  elements  of  volunteering.  The  role  involves  assessing   an   organization’s   needs   and   then   meeting   those   needs   through   the   recruitment,   placement  and  retention  of  volunteers.   The  volunteer  lead  manages  volunteers  and  their  relationship  with  those  they  come   into   contact   with,   including   employees.   They   also   monitor,   evaluate   and   accredit   volunteers.   The   volunteer   lead   is   the   main   line   for   communication   between   the   volunteers  and  the  event  staff  at  One  Event  &  Co.       Primary  Duties  and  Responsibilities   Recruitment  and  selection   o Working  out  how  many  volunteers  are  needed  and  for  what  roles   o Developing  position  descriptions  for  each  role   o Planning  how  and  where  to  recruit  volunteers  and  posting  adverts   o Interviewing  volunteers   o Completing   relevant   checks   (like   a   police   check   or   working   with   children   check)   o Planning  for  volunteer  retention  and  replacement   o Developing  policies  and  procedures.   Orientation   o Developing  an  orientation  kit,  volunteer  handbook  or  introductory  programs   o Evaluating  the  orientation  program   o Presenting  or  managing  the  orientation  for  all  new  starters   o Providing  training  or  demonstrations  in  use  of  office  equipment  or  specific   tools.   Training  and  development   o Arranging  training  and  education  opportunities   o Conducting  performance  review  or  evaluation   o Conducting  a  skills  audit  or  organizational  review.   Rewards  and  recognition   o Developing  ways  to  recognize  and  reward  volunteer  efforts   o Promoting  the  recognition  program   o Managing  volunteer  communications  such  as  social  functions,  newsletters  or   social  media.   Management   o Helping  volunteers  feel  welcome  and  supported   o Developing  and  managing  policies,  procedures  and  standards  for  volunteers   o Looking  after  the  volunteer  database  and  records   o Planning  and  goal  setting   o Delegating  projects  and  tasks   o Managing  any  associated  budgets  and  expenditure  
  • 30.               30   One  Event  &  Co.   Human  Resources  Manual     o Communicating  with  people  from  diverse  backgrounds   o Resolving  conflict  or  managing  the  grievance  process.   Workplace  safety   o Identifying  risks  and  understanding  their  impact   o Developing  policies  and  procedures  that  will  eliminate  or  reduce  those  risks   o Implementing,  promoting  and  evaluating  these  policies  and  procedure   o Maintaining  current  and  appropriate  Public  Liability  and  Volunteer  Personal   Accident  insurance  policies.       DIRECTOR  OF  CORPORATE  RELATIONS     Job  Purpose   The  corporate  community  has  been  and  continues  to  be  an  important  and  valued   member  of  the  institution.  The  Director  is  responsible  for  initiating  and  managing   corporate  relationships,  representing  the  organization  and  its  needs  to  the  business   community,   and   attracting   resources   for   institutional   priorities,   in   a   manner   consistent  with  policies  and  procedures.       Primary  Duties  and  Responsibilities   o Build   relationships   with   potential   sponsors,   existing   sponsors   and   community  stakeholders     o  Creating  sponsorship  materials     o Scheduling  and  creating  agenda  for  Corporate  Relations  team  meetings       o    Maintain   a   visible   presence   in   the   entrepreneurial   community   through   attendance  of  workshops,  conferences,  and  other  events     o Create  and  maintain  a  corporate  fundraising  strategy;     o Achieve  an  agreed  corporate  fundraising  target  on  an  annual  basis;     o Identify,   research   and   approach   companies   for   support   for   a   range   of   projects   including   sponsorship,   cause-­‐marketing,   program   and   general   operating  support,  volunteer  engagement  and  food  and  fund  drives;     o Prepare  corporate  sponsorship  proposals  and  contracts;     o Manage  and  maintain  current  corporate  partners,  safeguarding  relationships,   ensuring  highest  level  of  customer  service  and  delivery  of  benefits  and  work   to  maximize  and  increase  levels  of  support;     o Issue  reports,  as  required,  to  funders     o Project  Manager  as  appropriate;     o Manage  donor  recognition  to  ensure  all  gifts  are  properly  acknowledged  and   donors  are  recognized  as  appropriate     o Clearly   communicate   the   “Mission”   ensuring   everyone   works   toward   the   same  goals.     o  Create   a   positive   environment   where   two-­‐way   communication   and   strong   trust  are  established.