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9185 Diamondhead Dr.
Dexter, Iowa 50070
Voice: 515-523-200
Tawni@diamondheaddoc.com
www.diamondheaddoc.com
www.linkedin.com/in/tawniplath
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
For your more STRESSFUL
times…
Documentation Solutions
Today
 Technical Writing
 On-line Help
 Training
 Digital Solutions
 Web 2 Development
 Databases, Usability, and QA
Diamondhead
Documentation, Inc.
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
If your company requires new documentation, desires editing, or needs
assistance updating current information, you need Diamondhead
Documentation.
We give you what you need, when you need it.
 Technical Documentation – Complex technical
concepts developed to create easy to use and
understandable user manuals.
 Visually-appealing – Graphics, technical illustrations,
formatting, process flowcharts, network diagrams, screen
shots, and navigational aids make it easy to find
information quickly.
 Detail-oriented – Valuable and accurate reference
tools assist everyone including management,
employees, and customers.
 Cost-effective – Quality documentation, on-line help
systems, and training materials reduce costs through
fewer support calls, less need for training, fewer requests
for maintenance, and less downtime for workers.

Training Documentation

System / Administration Guides

Network Infrastructure Documents

Editing and Graphic Design

Business Plans

Policies and Procedures

Quick Reference Guides

Hardware / Software User Manuals

Research and Development
Technical Writing
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
If your company requires on-line help systems, you need Diamondhead
Documentation.
We create customized on-line solutions to meet your needs.
 Versatile – Distributed in a
cross-platform environment
locally, network-wide, or on
the Internet.
 Efficient – Single-source
solutions effectively save
you thousands of dollars
through the reuse of
existing data. Conditional
text generates multiple
outputs containing different
content, all from a single
project that creates multiple
types of outputs to
customize help for each of
your customers or products.
 Context Sensitive – Customized, context-sensitive help systems (F1) mapped to
software applications using our unique Map IDs or those provided by your software
developers.

On-line Help

WebHelp

FlashHelp

Oracle Help

Microsoft HTML Help (CHM) 
JavaHelp

WebHelp Pro

What’s This Help (F1)

Windows Help (WinHelp)
On-line Help
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
Training
If your company requires training systems, you need Diamondhead
Documentation.
We create customized training educating both your internal and
external customers saving you thousands of dollars.
 Customized Training –
Diamondhead
Documentation can help
educate your employees or
clients with customized
training programs. We also
enhance off-the-shelf
training applications to
reflect your corporate flair.
 Versatility – From
classroom training, the
Web, to CDs, with solutions
for every skill level and
every budget,
Diamondhead
Documentation training
gets results.
 Training Tool Types – Facilitator's guides, Computer / Internet-based training
(CBT), Participant handbooks, Multimedia, Tutorials, Self-study documentation,
Wizards and Cue Cards, Train-the-trainer sessions, and User session training.

Database Tracking

End User Training

Train-the-Trainer Sessions

Computer-based Training (CBT) 
Tutorials

Wizards

Cue Cards

Self-study Documentation

Internet-based Training (IBT)
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
If your company requires Internet documentation, CD-ROMs, wizards, Computer-based
Training (CBT), digital business cards, cue cards, conversions, or other digital data
exchange, you need Diamondhead Documentation.
We create customized digital solutions that provide cost savings for you.
 Integrated – Product catalogs, tutorials,
cue cards, wizards, computer-based
training, and multimedia presentations.
 Exciting – Interactive digital business
cards that will take your marketing to the
next level and hold a plethora of helpful
information, while increasing your sales.
 Manageable – Electronic distribution of
documentation can save your company
thousands of dollars a year. A global
documentation strategy produces tangible
benefits in all areas of your business with
consistent and up-to-date information.

Navigational Capability

Lower Distribution Costs

Enhanced Search and Retrieval

Detailed Control Management

Portable

Ease in Upgrading

Faster Development Cycles

Simplified Document Management
Digital Solutions
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
If your company requires web development to keep your customers and employees
informed, you need Diamondhead Documentation.
We create customized web sites that work for you.
 Functional – Increased
marketing, training,
information exchange,
customer service, and sales.
 Interactive – Relational
database development
strategies and systems
including merging multiple
databases into a single front-
end and e-commerce
solutions.
 Dated – One update and
everyone world-wide is
looking at the same data!!

Product Catalogs

Inventory Control

Content Development

Shopping Cart Systems

Search Engine Positioning

Databases

Wireframes

Statistical Feedback

Web Technologies

Customer Account Tracking
Web Development
9186 Diamondhead Drive  Dexter, Iowa 50070
515-523-2000  www.diamondheaddoc.com
If your customers are discovering product problems, inconsistencies, or interface
design deficiencies, you need Diamondhead Documentation.
We find problems before your customers do.
 Systematic – Standardized
test plans developed
specifically for your product
with thorough testing and
inspection.
 Proficient – Expertise
in software, hardware,
administration, training,
networking, coding, and
document design.
 Critical – Evaluation of
usability, redesign, quality
assurance (QA), and
performance including
formal usability testing and
interface design.

QA Scripts

QA and Beta Testing

Usability Studies

Interactive, Relational Databases

Graphical User Interface Design

Usability Testing

Structure Analysis

Intelligent Interface Design

Comprehensive Error Reports
Databases, Usability,
and Quality Assurance

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Diamondhead 09-08-2009

  • 1. 9185 Diamondhead Dr. Dexter, Iowa 50070 Voice: 515-523-200 Tawni@diamondheaddoc.com www.diamondheaddoc.com www.linkedin.com/in/tawniplath 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com For your more STRESSFUL times… Documentation Solutions Today  Technical Writing  On-line Help  Training  Digital Solutions  Web 2 Development  Databases, Usability, and QA Diamondhead Documentation, Inc.
  • 2. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com If your company requires new documentation, desires editing, or needs assistance updating current information, you need Diamondhead Documentation. We give you what you need, when you need it.  Technical Documentation – Complex technical concepts developed to create easy to use and understandable user manuals.  Visually-appealing – Graphics, technical illustrations, formatting, process flowcharts, network diagrams, screen shots, and navigational aids make it easy to find information quickly.  Detail-oriented – Valuable and accurate reference tools assist everyone including management, employees, and customers.  Cost-effective – Quality documentation, on-line help systems, and training materials reduce costs through fewer support calls, less need for training, fewer requests for maintenance, and less downtime for workers.  Training Documentation  System / Administration Guides  Network Infrastructure Documents  Editing and Graphic Design  Business Plans  Policies and Procedures  Quick Reference Guides  Hardware / Software User Manuals  Research and Development Technical Writing
  • 3. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com If your company requires on-line help systems, you need Diamondhead Documentation. We create customized on-line solutions to meet your needs.  Versatile – Distributed in a cross-platform environment locally, network-wide, or on the Internet.  Efficient – Single-source solutions effectively save you thousands of dollars through the reuse of existing data. Conditional text generates multiple outputs containing different content, all from a single project that creates multiple types of outputs to customize help for each of your customers or products.  Context Sensitive – Customized, context-sensitive help systems (F1) mapped to software applications using our unique Map IDs or those provided by your software developers.  On-line Help  WebHelp  FlashHelp  Oracle Help  Microsoft HTML Help (CHM)  JavaHelp  WebHelp Pro  What’s This Help (F1)  Windows Help (WinHelp) On-line Help
  • 4. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com Training If your company requires training systems, you need Diamondhead Documentation. We create customized training educating both your internal and external customers saving you thousands of dollars.  Customized Training – Diamondhead Documentation can help educate your employees or clients with customized training programs. We also enhance off-the-shelf training applications to reflect your corporate flair.  Versatility – From classroom training, the Web, to CDs, with solutions for every skill level and every budget, Diamondhead Documentation training gets results.  Training Tool Types – Facilitator's guides, Computer / Internet-based training (CBT), Participant handbooks, Multimedia, Tutorials, Self-study documentation, Wizards and Cue Cards, Train-the-trainer sessions, and User session training.  Database Tracking  End User Training  Train-the-Trainer Sessions  Computer-based Training (CBT)  Tutorials  Wizards  Cue Cards  Self-study Documentation  Internet-based Training (IBT)
  • 5. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com If your company requires Internet documentation, CD-ROMs, wizards, Computer-based Training (CBT), digital business cards, cue cards, conversions, or other digital data exchange, you need Diamondhead Documentation. We create customized digital solutions that provide cost savings for you.  Integrated – Product catalogs, tutorials, cue cards, wizards, computer-based training, and multimedia presentations.  Exciting – Interactive digital business cards that will take your marketing to the next level and hold a plethora of helpful information, while increasing your sales.  Manageable – Electronic distribution of documentation can save your company thousands of dollars a year. A global documentation strategy produces tangible benefits in all areas of your business with consistent and up-to-date information.  Navigational Capability  Lower Distribution Costs  Enhanced Search and Retrieval  Detailed Control Management  Portable  Ease in Upgrading  Faster Development Cycles  Simplified Document Management Digital Solutions
  • 6. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com If your company requires web development to keep your customers and employees informed, you need Diamondhead Documentation. We create customized web sites that work for you.  Functional – Increased marketing, training, information exchange, customer service, and sales.  Interactive – Relational database development strategies and systems including merging multiple databases into a single front- end and e-commerce solutions.  Dated – One update and everyone world-wide is looking at the same data!!  Product Catalogs  Inventory Control  Content Development  Shopping Cart Systems  Search Engine Positioning  Databases  Wireframes  Statistical Feedback  Web Technologies  Customer Account Tracking Web Development
  • 7. 9186 Diamondhead Drive  Dexter, Iowa 50070 515-523-2000  www.diamondheaddoc.com If your customers are discovering product problems, inconsistencies, or interface design deficiencies, you need Diamondhead Documentation. We find problems before your customers do.  Systematic – Standardized test plans developed specifically for your product with thorough testing and inspection.  Proficient – Expertise in software, hardware, administration, training, networking, coding, and document design.  Critical – Evaluation of usability, redesign, quality assurance (QA), and performance including formal usability testing and interface design.  QA Scripts  QA and Beta Testing  Usability Studies  Interactive, Relational Databases  Graphical User Interface Design  Usability Testing  Structure Analysis  Intelligent Interface Design  Comprehensive Error Reports Databases, Usability, and Quality Assurance