There are three ways to turn your AP Department into an efficient revenue generator while strengthening supplier relationships: 1. Increase supplier early payment discounts 2. Move from paper to electronic invoices 3. Eliminate inquiries on invoice approval and payment statuses This can all be achieved by implementing a dynamic discounting, eInvoicing and supplier self-service solution. Ron New, VP, Finance Operations and Gary Silsbe, Director, Finance Operations at TELUS, discusses the company’s pain points prior to implementing a solution, lessons learned from implementation, and how TELUS has transformed their payables department. Learn TELUS’ plans for increasing discount capture, converting all paper invoices to electronic, achieving a full solution for Service Purchase Order processing, including approval integration and invoice posting and synchronizing all Advanced Shipping Notices. TELUS discusses: How and why to implement a portal use policy How TELUS will save millions through early payment discounts How to track the right metrics and set attainable goals Learn from a company who has experienced implementation already.

1. TELUS WEBINAR
How TELUS Turned Their Payables Department into a Revenue Generator
January 30th, 2014

2. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
Introductions
VP Finance Operations
TELUS
RON NEW
Director, Finance
Operations
TELUS
GARY SILSBE

3. Customers
13.1 million customers
Revenue:
$10.9B annual revenue
Employees:
41,400 employees
About
One of the leading national
telecommunications company in Canada
Headquarters
Vancouver, British Columbia
Product / Services
Provides a wide range of communication
products and services including wireless
data, internet protocol, voice, TV,
entertainment and video
H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: About TELUS

4. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Highlights
LivesinceAugust
2013
1,500Suppliersin
Scope
[others are
independent retailers
that aren’t applicable]
1,235SuppliersInvited
and532Suppliers
Enrolled
43% enrollment rates
(without policy)
.
Captured$250,000
DiscountsCaptured
Go-LivetoDate
[80% Canadian, 20%
U.S.]
Currently $60,000
monthly, trending towards
$100,000

5. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: The Challenge
Main challenges TELUS was facing prior to looking for an all-in-one solution:
o Limited number of
discounts being captured
DISCOUNTS
o Processing invoices was
costly and took up
numerous resources
o Manual invoicing
process
INVOICING
o Managing vendor
requests and inquiries
took up a large portion
of administartion time
o Needed portal in both
French and English
languages
PORTAL

6. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Before Implementation
Invoices must be manual scanned and
indexed
Invoice entry can result in duplicates and
errorsEntirely manual invoice process: one team
scans invoices, another indexes and posts
Capturing discounts from 200 suppliers
Suppliers call into AP Department for invoice
inquiries
Receiving 15,000-20,000 paper and PDF
invoices per month

7. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Concept Overview
• Automated Discount
Negotiation Solution
• Pro-rated Discounts
• Electronic Invoice Delivery
• Increased Effciency from
Automation
• No Touch Processing for
PO’s
• Comprehensive Supplier
Portal
KEY OBJECTIVES
• TELUS
– Increase Discounts
Captured
– Decrease Paper
Invoice
– Improved Supplier
Relations
– Fewer Incoming
Inquiries
– More Efficient Cash
Flow Planning
• SUPPLIERS
– Increased Flexibility of
Cash Flow
– Supplier Self-Services
– Faster Invoice
Processing
• Increase profit margins
through increased supplier
discounts
• Decrease operating
expenses in AP through:
– Decreased Manual
Invoice Processes
– Decreased invoice
inquiries
KEY BENEFITS STRATEGIC OPPORTUNITY
Dynamic Discounting will help TELUS to increase supplier discounts by offering to pay suppliers 5-40 days
prior to due date. Also facilitates conversion of paper invoices to electronic.

8. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Key Deliverables
01O N B O A R D
02I N V O I C E S
03D I S C O U N T S
04S A V I N G SOn-Board 500
Suppliers onto
network within 12
weeks of
implementation
Convert invoices
from paper to
electronic for on-
boarded suppliers
Provide suppliers
with sliding scale of
discount options for
early payment
election
Realize an additional
$1M - $3M in
discounts annually

9. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Progress
01O N B O A R D
On-Board 500 Suppliers onto network within 12 weeks of implementation
1,235 suppliers Invited
532 suppliers enrolled (43%)
Convert invoices from paper to electronic for on-boarded suppliers
Setting up eFile for large volume suppliers (connecting AR system to the portal
to ensure all invoices are coming through SAP with discounts being offered)
Provide suppliers with sliding scale of discount options for early payment election
Available discount of up to 2% on supplier invoices
Suppliers getting paid on timely basis depending upon discount terms chosen
Realize $1M - $3M in supplier discounts annually
Captured $250,000 in discounts since go-live
Trending towards $100,000 monthly
02I N V O I C E S
03
04
D I S C O U N T
S
S A V I N G S

10. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Portal Activity
0
500
1000
1500
2000
2500
Vendors Invited
Vendors Enrolled
Invoices Submitted

11. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Key Learnings & Next
Steps
Dynamic Payment Terms
Contractually agree that the buyer
will pay every invoice as soon as it is
approved in exchange for a discount.
eFile
EDI connectivity for large
suppliers to connect billing
system in any format and through
any channel.
Portal Policy
Enforce portal policy for all suppliers to
mandate usage of electronic invoicing
and the portal.
Engage Procurement Team in Beginning of Process
PROCUREMENT
Achieve discounting savings of $1M - $3M annually
Increase number of electronic invoices
Reduce supplier inquiry calls
METRICS MATTER
NEXT STEPS:

12. H O W T E L U S T U R N E D PAYA B L E S D E PA R T M E N T I N T O R E V E N U E
G E N E R AT O R
TELUS Case Study: Portal Policy
Develop a Portal Use Policy
Portal policy to be used as “Go-To Guide” on best practices for suppliers using the portal and how to
achieve maximum benefit
Example: “To improve communication with our suppliers and provide them with increased
transparency into our invoice approval and payment process, we are requiring our suppliers
to enroll in and interact with us through our free supplier portal.”
Electronic Submission of all Invoices
Inquiries About PO’s
Updates to Vendor Master Information