Others offer bots, live chats, apps. We offer a holistic system to completely automate your business processes – a business tool for customers and employees that really works.

1. SAP Partner: Skybuffer
SAP Add-on:IntelligentDecisionDimensions (official SAP certified add-onname from Skybuffer)
Package: ConversationalActions (developed ontop of SAP Conversational AI), Hybrid Chats (developed on SAP Solution Manager ITSM),
Action Cards
Version:3.2
Intelligent Decision Dimensions
Holistic Cognitive Automation of Your Corporate Environment

2. Existing Chatbot Solutions
Why are they NOT cognitive automation?
Developing chatbot from scratch having only framework. It is far more beneficial to take advantage of
predefined content, ready-to-use connectors, open-source community-driven holistic system to cognitively
automate business processes
Chatbot only puts requests in queue and leaves
customers to wait for an operator
It is impossible to track and analyze customers’
requests, interests and channels used
Low ratio of leads generation with contact centers.
Most coming requests can be converted into leads, but
they are not
Employee cannot really execute actions, so they
are executed on behalf of some technical user
It is not possible to talk to corporate landscape
just as employees talk to coworkers
Chatbot does not solve problems. Majority of 1st
line support cases can and must be automated, but it
is not the case
As a rule, communication with a chatbot is not as smooth as it should be
!

3. What Skybuffer Offers?
Out-of-the-box
AI content
Offer
1
Responsible
Company
Contract
Seamless
operator step-in
Analysis and
reporting
Public, private or hybrid
cloud infrastructure
Digital core
integration
SAP technology
platform
Employees’Support
and Productivity
Employees’ support automation
Productivity increase
Customer Support
and Lead Generation
Customer support
Targeted marketing
Leads generation

4. What Ensures Fast Profit and ROI?
Intelligent Decision Dimensions (IDD)
Flexible architecture for public, private or hybrid cloud
Recognized AI methodology
Community-driven turnkey content
Seamless human expertise involvement
Certified integration components
Prebuilt business intelligence warehouse and reporting
Enterprise-level platform
Employees efficiency in weeks
Automation level in first months
Languages supported
100+
80%
+25%
Leads generation
×2

5. Intelligent Decision Dimensions
Digital Assistant
EFFICIENT SELF-SERVICES for your
customers, partners and employees
together with hybrid mode of joint work of
digital assistant and contact center
TURNKEY SOLUTION allows connecting to
SAP digital core and launching within
days
100% FIXED PRICE of the solution
comprising customization and integration
into your IT landscape having systems of
various vendors

6. Intelligent Decision Dimensions
Operator’s Automated Hybrid Workplace
Omnichannel contact center with
AUTOMATIC
CATEGORIZATION of all
requests, their on-premise
logging and conducting
dialogues in real-time mode with
DIGITAL ASSISTANT AND ON-
DEMAND HUMAN
OPERATOR STEP IN, when
necessary and/or appropriate.
Monitoring of all dialogues with
AI, conversations immediate
automatic categorization allowing MANAGING OPERATORS AUTHORIZATION
for the conversation topics, saving history of conversations ON PREMISE.

7. Intelligent Decision Dimensions
Analytics and Reporting of Any Complexity Level
Analytics and
reporting of ANY
COMPLEXITY
LEVEL to develop
and refine the
cognitive automation
model.
Created on basis of
BI model,
embedded into SAP Solution Manager system of logging and processing users’
requests in real-time mode. 100% automated and transparent reporting contributes
to EVERY-DAY FINDING THE WAYS to increase the cognitive automation level
and BOOST COMPETITIVE ADVANTAGES of rendering services to B2C и B2B
clients.

8. Digital Core-Embedded AI Content Out-of-the-Box
Lines of Business
Supply Chain Management
Order-to-Cash
Enterprise Assets Management
Finance and Controlling
Human Capital Management
User Management
Customer Support
Corporate Portfolio and Projects
procurement processes in chats with
media and codes scanning support
all kinds of HR processes without
having to log into the system
track projects’ dates, costs and
report statuses directly in MS Teams
process assets, work orders,
notifications and measurements
get access to financial and
controlling data from anywhere
trouble-free instant access to data
for authorized users
empower sales team with cognitive
tools to close deals faster
ideal balance of AI and human
intelligence for high-quality support

9. Digital Core-Embedded AI Content Out-of-the-Box
Industry Solutions
Retail
Pharmaceuticals
Healthcare
Banking
Taking orders, navigating round the range of products,
consulting and making offers
Taking symptoms, registering patients, tracking illnesses,
sending push notifications
Navigating and consulting round the range pf products by
criteria, FAQ questions
Providing authorized users with instant access to system
data, navigation, consultation, marketing skills

10. Digital Core-Embedded AI Content Out-of-the-Box
Communication Channels
including voice messages,
date picker, images,
contextual menu, etc.
automatic message format
adjustment to support “no
buttons” mode
full support of most raising
messenger
power of most popular
social network to serve your
clients and generate leads
support your team and
clients in IRC-style
messenger
employees can chat to any
system in IT landscape to
increase productivity
support your clients from
Skype to unlock additional
service potential
Alexa, Google Assistant,
SIP, P2P calls, including
IVR
any messenger or social
network platform that you’d
like us to integrate into

11. Success Stories

12. Competitive Landscape
Public Cloud + + + +
Private Cloud - - - +
Hybrid Deployment - - - +
Open-Source AI Content - - - +
Intelligent Enterprise
Connectors
- - - SAP
Data Collection and
Categorization
- + + +
Data Analysis and
Reporting
+/- + + +

13. SAP Cloud Platform
Intelligent Decision Dimensions
Cloud Landscape
Client’s DataCenter
Hybrid Chats Cloud
Client’s
Digital Core
INTERNET
Communication
Channels
End User
Chats
Voice Device
Admin
Validation
via E-Mail
Client’sFirewall
WebSocket
FES Launchpad
Hybrid Chats UI
Speech
API
Translation
API
Vision
API
Conversational AI
Empowered by Content
Node.js Client
Connector
Client’s IT Systems
(SAP, non-SAP,
Cloud Solutions)
SAP BOBJ
Hybrid Chat
Reporting
Validation
via SMS
Securedconnection
Google
Cloud
Webhook
Base URL
Document
Management
Operators
SAP® ITSM
Hybrid Chats Add-On
SAP® FES
Hybrid Chats and
Live Pool Add-On
API
RFC
HTTPS/443
HTTPS/443
Securedconnection

14. Intelligent Decision Dimensions
Cloud + DMZ Landscape
SAP Cloud Platform
Client’s DataCenter
Hybrid Chats Cloud
Client’s
Digital Core
INTERNET
Communication
Channels
End User
Chats
Voice Device
Admin
Validation
via E-Mail
Client’sFirewall
WebSocket
FES Launchpad
Hybrid Chats UI
Speech
API
Translation
API
Vision
API
Conversational AI
Empowered by Content
Node.js Client
Connector
Client’s IT Systems
(SAP, non-SAP,
Cloud Solutions)
SAP BOBJ
Hybrid Chat
Reporting
Validation
via SMS
Google
Cloud
Webhook
Base URL
Document
Management
Operators
SAP® ITSM
Hybrid Chats Add-On
SAP® FES
Hybrid Chats and
Live Pool Add-On
RFC
HTTPS/443
DMZ
Secured
connection
API

15. SAP Cloud Platform
Client’s DataCenter
Hybrid Chats Private Cloud
Client’s
Digital Core
INTERNET
Communication
Channels
End User
Chats
Voice Device
Admin
Validation
via E-Mail
Client’sFirewall
FES Launchpad
Hybrid Chats UI
Speech
API
Translation
API
Vision
API
Conversational AI
Empowered by Content
Node.js Client
Connector
Client’s IT Systems
(SAP, non-SAP,
Cloud Solutions)
SAP BOBJ
Hybrid Chat
Reporting
Validation
via SMS
Google
Cloud
Webhook
Base URL
Document
Management
Operators
SAP® ITSM
Hybrid Chats Add-On
SAP® FES
Hybrid Chats and
Live Pool Add-On
RFC
HTTPS/443
DMZ
Secured
connection
API
WebSocket
Intelligent Decision Dimensions
Private Cloud Landscape

16. Intelligent Decision Dimensions
Pricing Options (USD)
• Hosted by Skybuffer Cloud-Powered SAP Software Family
(Solution Manager, BI Platform, Front-End Fiori Services)
• Preconfigured business scenarios automatic categorization
• Custom business scenarios categorization
• Omnichannel integration
• Integration with your ITSM system (Zendesk, ServiceNow,
SAP Solution Manager, any other of your choice)
• Support of 100+ languages without additional NLP training
• Open-sourced SAP ConversationalAI content from SAP
Community led by Skybuffer experts
HYBRID CHATS
245 $ / operator / month

17. Conversational AI
AI Foundation Kit (SDK)
Skills development for the
intelligent assistant that has
up to 15 business scenarios
Integration into unlimited
number of SAP systems*
ConversationalAI
AI Foundation Kit (SDK)
Skills development for the
intelligent assistant that has
up to 30 business scenarios
Integration into unlimited
number of SAP systems*
Conversational AI
AI Foundation Kit (SDK))
Skills development for the
intelligent assistant that has
unlimited number of
business scenarios
Integration into unlimited
number of systems**
9 400 $ / month
OVER AND ABOVE
TELL ME MORE
5 500 $ / month
EASY CHATS
2 700 $ / month
* if SAP systems are used as backend, ** if systems of other vendors are used as backend
Intelligent Decision Dimensions
Service Packages Details (Optional, On-Demand Ordering)

18. 18
NORWAY
Laberghagen 23
NO-4020, Stavanger
NORWAY
Phone: +47 90069983
Intelligent Decision Dimensions
New Level of Cognitive Automation in Your Corporate Landscape
POLAND
WPT – budynek Gamma
ul. Muchoborska 18
Wroclaw,
POLAND, PL-54-424
Phone: +48 534652207
INDIA
6th Floor, 2A,
Ecospace Business Park,
Action Area II, Newtown,
Kolkata, West Bengal
INDIA, 700156
Phone: +91 3340670040
Mobile: +91 9819730354
BELARUS
prosp. Dzerzhinskogo 104B,
office 601b
BY-220116, Minsk
BELARUS
Phone: +375 29 3702904
+375 29 8698677
USA
200 Union Blvd,
Denver, CO 80228
UNITED STATES OF
AMERICA
Phone: +1 480 3833884