Conversational AI is taking hold in a variety of industries and is having profound effects on the way that enterprises use SAP systems. Consider Skybuffer chatbot as a perfect automation tool to streamline your service, front-end and back-end processes! AI-as-a-Service for Supplier is delivered as a part of SAP ECC and S/4HANA package and has all AI skills integrated into it. The supplier’s virtual assistant first carries out the authentication processes and then delivers SAP data on open items of a particular vendor.

1. Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norw ay
T +47 90069983
E support@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: CHECK VENDOR'S
OPEN ITEMS
POWERED BY SKYBUFFER
ADD-ON

2. CONVERSATIONAL ACTIONS:
CHECK VENDOR’S OPEN ITEMS
by
Skybuffer Team

3. Open Items List
Introduction
Joi
Virtual Assistant
Murray, 65
Financial
Controller

4. Scene 1: An Escalated Call from the Supplier Main character: Murray | Page03
OPEN ITEMS LIST
Murray, the Financial Controller, gets an escalated call from his
counterpart supplierasking why they haven’t been paid. Murray decides to
get into the issue and turns to Joi for the whole SAP documentationon
this Supplier’s openitems.
Let’s ask Joi about the
issue with this
VENDOR’s open
items…
Hi Joi, I need to check open items of
a certain vendor please
To be able to give you the necessary
open items list, I need to know the
Vendor ID, please.

5. Scene 2: SAP Vendor ID and User ID Validation Main character: Murray | Page04
OPEN ITEMS LIST
To be able to provide info on openitems list, Joi needs to make sure that the Vendor,whose SAP data are required,exists in SAP,
and the user who asks for these data is authorized to get them. So Joi carries out VendorID check and User ID validation.

6. User Contacts in SAP and Authentication Email Main character: Murray | Page05
OPEN ITEMS LIST
The default processof authentication is done via email, that is, SAP Conversational AI sends an email with the verification code to
the email address indicated in the user profile in SAP.

7. Authentication via SMS Main character: Murray | Page06
OPEN ITEMS LIST
Murray feels reluctant to reach his email inbox as he isn’t sure he remembers the login data, so he asks Joi to verify his User ID by
an SMS to his mobile phone. So SAP Conversational AI sends an SMS with the verification code to the mobile phone indicated in the
user profile in SAP.

8. Scene 3: Murray Gets into Detail Main character: Murray | Page07
OPEN ITEMS LIST
Now Murray can get into the issue and step by step he checks all the information on this Vendor.He asks Joi for
• the openitems balance,
• what amounts are overdue,
• what amounts are blocked forpayment and for what reasons,
• what sums are free for payment.
Murray analyzes the given data and sees that there are sums overdue even out of those which are free for payment.
IIIs
Looks like there
is a real
problemhere
with this
Vendor….

9. Scene 4: Murray Checks Vendor’s Account Status Main character: Murray | Page08
OPEN ITEMS LIST
Murray sees that there is a problem with this Vendorand he asks Joi to
show the status of their account. Seeing that is it blocked for payment,
Murray decidesto call the supplierand arrange a meeting to discuss the
problem face-to-face.
So this vendor’s account
is blocked for payment.
I should call them and
invite for a meeting to
discuss the situation.

10. Scene 5: Murray Makes Arrangements Main character: Murray | Page09
OPEN ITEMS LIST
Murray calls the supplier and arranges a meeting with them to discuss the situation Than he checks their total open items list, sees
the whole picture and recommends the inside IT departmentto temporarily suspend operations with this supplier.
Hi, guys! I’m calling
to inform you of
some issue with
Vendor Ltd. I suggest
we suspend
operations with them
for some time.
Hello, Mr Vee! I’ve looked into
the matter and think we
should have a meeting and
discuss things face to face.

11. SAP Backend / Conversational AI Main character: Murray | Page10
OPEN ITEMS LIST
Here are 5 invoices from SAP that Joi gives in the chat, with all the details: numbers, dates of creation and dates due, totals and
amounts overdue and their parts free and locked for payment, blocking reasons, etc.

12. Scene 5: Humanized Small Talk Main character: Murray | Page11
OPEN ITEMS LIST
Murray is really impressedabout Joi’s efficiency.Just in a couple of minutes she managed to give him the whole SAP pictureof the
vendor’s situation and helped him understand the roots of the problem.He warmly thanks her and Joi responds to his compliments
in a nice friendly way.
Dear me, this is really
happening – bots chat like
humans and do so many
tedious tasks!

13. SAP Conversational AI Main character: Murray | Page12
OPEN ITEMS LIST
The whole dialogue with the chatbot on OpenItems details (list, balance, amount overdue, sums locked for payment with the
reasons,sums free for payment, account status), including the authentication process

14. DEMO: CHECK VENDOR’S OPEN ITEMS
POWERED BY SKYBUFFER ADD-ON
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com SIMPLE
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