Among its endless skillsets in various SAP functional areas, Skybuffer Conversational AI powered virtual assistant can instantly help the Supplier get the list of return orders, check details on them and capture the Supplier’s comments as GOS attachments in SAP.

1. Developer: Skybuffer AS, Norway
SAP Add-on: Intelligent Decision Dimensions
Package: Action Cards, Conversational Actions
Version: 3.2
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com
FOR SKYBUFFER CLIENTS ONLY
DEMO: CHECK RETURN
ORDERS
POWERED BY SKYBUFFER
ADD-ON

2. CONVERSATIONAL ACTIONS:
CHECK RETURN ORDERS
by
Skybuffer Team

3. Return Orders
Introduction
Joi
Virtual Assistant
Neil, 31
Supplier

4. Scene 1: Checking Return Orders Main character: Neil | Page 03
RETURN ORDERS
Neil, the Supplier, wants to check the return orders his company currently
has. So he asks Joi, Skybuffer Conversational AI powered chatbot, to get
this information from SAP
Let’s see what return
orders we happen to
have…
Hi Joi, I need to check my return order please.
To be able to give you the necessary list, I need
to know the Vendor ID, please.

5. Scene 2: SAP Vendor ID Validation Main character: Neil | Page 04
RETURN ORDERS
To be able to provide info on return orders, Joi needs to make sure that the Vendor, whose SAP data are required, exists in SAP and
is authorized to get them. So Joi carries out Vendor ID validation. By default it is done by email but can be effected via sms as well.

6. Scene 3: Getting Return Orders List from Chatbot Main character: Neil | Page 05
RETURN ORDERS
So Joi communicates the list of Return Orders out of SAP.
IIIsрррAccording to the given Vendor
number, I’ve found the following list of
Return Orders:
PO number: 4500000435, Header Text:
Office Equipment claim
PO number: 4500000436, Header text:
Goods returning back
How quick
and
convenient!

7. SAP Backend / Conversational AI Main character: Neil | Page 06
RETURN ORDERS
Here are the return orders from SAP that Joi gives in the chat, with all the details: PO numbers, items, quantity, descripton, etc.

8. Scene 4: Getting Details on the Return Order Main character: Neil | Page 07
RETURN ORDERS
Neil wants to check the details on a particular order. So he does by giving its number. The chatbot communicates all the details like
PO number, Item number and the reason of returning. Neil is happy with the chatbot efficiency but does not agree with a piece of
information he gets.
IIIs
How come there
is a wrong
model with item
00010??

9. Scene 4: Leaving a Comment to a Return Order Main character: Neil | Page 08
RETURN ORDERS
Joi suggests Neil leaves a comment, the Supplier leaves it, the Bot confirms capturing it and transforms it into a GOS attachment.
IIIs
Wow, isn’t this
fun? No need to
log into SAP,
nothing, as Joi
does all the work.

10. Comment Captured as GOS Attachment in SAP
Backend
Main character: Neil | Page 09
RETURN ORDERS
Joi captures the comment to the return order, transforms it into GOS attachment and saves it in SAP

11. Scene 5: Humanized Small Talk Main character: Neil | Page 10
RETURN ORDERS
Neil is really impressed with Joi’s efficiency. Just in a couple of minutes she managed to give him the whole SAP details on return
orders and took his comment to the return order he would like to clarify. He warmly thanks her and Joi responds to his compliments in
an absolutely human way.
Oh my, this is really
happening – bots chat
like humans and do so
many tedious tasks!

12. SAP Conversational AI Main character: Neil | Page 11
RETURN ORDERS
The whole dialogue with the chatbot on Return Orders (PO numbers, items description, reasons of return), including the
authentication process

13. DEMO: CHECK RETURN ORDERS
POWERED BY SKYBUFFER ADD-ON
Developer: Skybuffer AS, Norway
Laberghagen 23,
NO-4020, Stavanger, Norway
T +47 90069983
E support@skybuffer.com SIMPLE
RELIABLE
FAST
INNOVATIVE