This document provides a summary of an individual's career experience and qualifications. It details roles in project management, business development, retail operations management, account management, food service management, and customer service. Experience spans 15+ years working in the United Arab Emirates and Pakistan, primarily in managerial positions overseeing teams, projects, and business operations. Areas of expertise include people management, customer service, operations, project management, budgeting, business planning, and vendor management. Educational background includes a Bachelor of Science degree.

1. Partnership Management, Business Development,
Consumer Trade Event Management, Project
Mr. Tariq Usman
An enthusiastic manager with drive,determination and a proven ability to ensure that the operation is
smooth. Havinga track record of maximizingcustomer satisfaction and profitability whilst maintaining
high standards of serviceand also presenta positive and fashionable image of the business. Extensive
knowledge of the industry, its working practices.
Tariq.usman@aol.com
Tel: +971521502204
Dubai
United Arab Emirates
UAE Driving License
My career wardrobe is full of the numerous hats I have
had the privilege of wearing throughout the years. I am a
very good listener and leader, I have been into Customer
service, Food Service In charge, Call centre supervisor,
Cabin Crew, FMCG Sales, Support business analyst,
Management, Ecommerce.
My experiences have predominantly been gained within
disruptive environments,suchas start-ups, takeovers, and
conversions.
From joining KFC as customer support member I have
always been into challenges which I accepted and deliver
withpositive results, movinguptowardthe career ladder I
enjoyed what I do whether it is to walk on the Ramp,
Appearing in a photo shoot, working at the fast food
countersales, Openingnew store, Handling calls @ a BPO,
flying as a cabin crew, managing a warehouse/cold
storage, Acquiring new clients, Cross promotion, food
distribution to Events.
Lately,involvedwithRetail Projectsfromvendors, fit out
interiors, sub-contractors, Media Agencies, Brands
Suppliers
As an individual, I am a multilingual Pakistani born BSc
and am passionate about emerging business trends,
technologies, sustainability social innovation, and an
avid user of social media.
But more importantly, all of the above has taught me
that my value addition to any organisation is
I notonlyunderstandwhatpeoplesay, Iunderstand
whattheymean
I have the abilitytomanage multicultural teamsand
multidisciplinaryprojects
I breakdownwallstobuild bridges and relationships
My teamof partnersgrowslargerthrougheach
projectIworkon
I believethatcollaborationismore importantthan
competition.
I stronglybelieve inMore of We than More of Me
workingwithwhatyouhave athand to get the job
done
I wouldneveraskanyone todoanythingthatI was
notpreparedtodo myself.
Professional Training
PIC Trained – Dubai Metro
F&B BOH & FOH Training.
Cabin Crew Training
First Aid Training
Food Hygiene
Motivational Workshops
Showbiz: fashion Shows, Print shoots,
Drama.
AWARDS
KFC CHAMPS
Certified
YUM Best
Customer Services
Café Indulge Star
Award
Recognized for the
best in-house
service award.
Launch Mc Delivery
Pakistan Karachi
city.
First Supervisor to
lead the team.

2. September 2016 – Present,Dubai, UAE
Project Manager NEW BUSINESS
Project Completed:
OUTLET VILLAGE
DFC
CITY WALK DUBAI.
KEY DUTIES & RESPONSIBILITIES:
• Manage a portfolio ofprojects according
to the standards and expectations ofthe
Industry.
• Manage assigned resources as
appropriateto the implementationof
project related activities.
• Manage a team of Business Operations.
• Prepare and maintain all project
documentationsuch as; initiation,delivery
plans and budgets.
• Develop and maintain project plans and
reportingdocumentation as necessaryto
ensure timely communication and
successful deliveryof assigned projects.
• Ensureprojects areplanned and executed
in-line .
o Project team roles and responsibilities
o Risk and Issue identification and
management
o System and Operational Acceptance testing
o Deployment planning, management and
transition to live operation
o Training: Business (as needed)
o Operational support plans
• Ensure deliverables meet required
quality standards.
• Ensure adequate levels of
documentation are produced as part
of the technical solution.
• Develop and maintain a
Communications Plan and keep the
business communities appraised of
project plans and related implications.
• Production of progress and other
management reports.
• Ensure business benefits can be
realized or that risks inhibiting
realization are highlighted.
• Coordination of internal services (e.g.
Facilities Management) and external
service providers as necessary to meet
project timescales.

3. Big Brands Factory Outlet
30%
70%
Retail Projects
Business Development
Retail
Liaises with the Consultants projectmanager on the drawings and costof the
projects
Follows up and tracks all legal issues relatingto the project
Ensures that the contractor is held accountablefor the agreed projecttimelines.
Deal with all elements C suppliers outsideof the scopeof the contractor.
Submitting supplier comparison reports for management approval.
Monitors contractors to ensure guidelines and standardsarebeingmet.
Plans sitemobilization together with the consultantprojectmanager.
2. Project finance and administration
Ensures that each project has a projectbudget signed off by Management.
Maintains and manages a projectexpense tracker.
Ensures that payments to the ProjectConsultants arebeingfollowed with
accounts.
Ensures all projectvariationsaresigned off by the responsiblemanager.
Raises the PO for payment to the ProjectConsultantand presents to
management for signature.
Ensures that all projectrelated documentation is updated and filed accurately.
March 2015 – September 2016,Dubai,United Arab Emirates
Manager - RetailProjects
Big Brands Factory Outlets @ Barari Outlet Mall Al Ain, The Mall Dubai, Jumeirah
Living Refined,J3 Mall, Bay Avenue Mall, RTA Metro , Al Fahedi, Burjuman, Al Rigga
& Al Ghubaiba.
KEY DUTIES & RESPONSIBILITIES:
New Business
Develop and introducenew business locationsand concepts.
Conducts market research and viability studies for newRetail locations.
Identifies and visits newsites for BBFO.
1 Contractor and Consultant Liaison
Liaises with the Projects consultant,contractor and design team.
Carries outrisk assessments on all projects
Liaises with Consultantand design teams on projectdesigns
3 Retail Operations
Responsiblefor all storerelated maintenance
Liaises with all third party vendors ie,cleaning,firemaintenance,
AC maintenance etc.
Liaises with ITon all ITrelated issues.
Liaises with facility managers on all maintenanceissues relatingto BBFO.
4 Safety and security
Ensures that new projectsites aresecured.
Implements the safety guidelines for all contractors.
All BBFO to have a safety policy.
Ensures that FireDrillsareheld randomly in all outlets.

4. Manager - Business Development-Partnerships
March 2014 till March 2015
Business Development E-Commerce - Souq.com, e-carte.ae,
BigBrands.ae, Jadopado.com, alshop.ae,
crazydeals.com,homcart.ae,markavip.com,linkarta.com
Partnerships - Capital Club , Flight Attendant Club of Emirates, Be Buzz
Loyalty Program, Timeout City Card, Traveller UAE, Kabayan Weekly,
The Entertainer, Korooti,
GEMS School system annual fair
Exclusive partnership with official Smurf event at ReefMall
UAE Annual Day Celebration partnered with SAIF ZONE Sharjah
7 concept big brands carnivals
Liaise and manage relationship with vendors, including printing companies, and
design houses.
I was responsible for communicating effectively with colleagues about all events,
ensuring that the program relatesto other activity wherever possible.
Work closely with Finance to ensure the payment recovery.
Manage appropriate hiring for all Part Time staff and maintain record of all
expenses.
Design various Sales proposals for all client briefings.
Set-up Social Media presence communications via Internaland external

Just Air Crew, click on, Filipino times, Beam Wallet.
Business Development Perfumes distribution - supplying to Brands for
less, Al SafeerGroup, Landmark, Red Tag, Air Val,Caiso ME, Rivoli,
Parfum Monde,
Launch One Direction Perfume at Lifestyle stores across UAE, Virgin
Megastore and Debenhams.
KIM KARDISHAN Perfume launch at Parfum Monde, Virgin and lifestyle
stores.
Concept Brands Trading (Concept Big Brands Carnival)
Manager – BusinessDevelopment – Fashion& Lifestyle Events
Nov 2012 – Feb 2014 Dubai, United Arab Emirate
Identify, negotiate and manage significant strategicpartnerships.
Aigner Sun glass/Shades summer collection launch 2013 @ Atlantis B2B.
Partnered With Flying Elephant
Hamariya Free Zone RAK Night Market
Marketing
10%
Supplier
Partnerships
30%
Staff Hiring
5%
Category
selection
5%
Events
Adminstratio
n
50%

5. 

Keeping control of food and labor costs.
Ensuring Health & Safety and also hygiene procedures & standards are
maintained.


a clients’ brand and products.
Involved in the day to day management of clients.
Participation in team building and sales training events.


Having an in-depth knowledge of all menus.
9 Supermarket food supply contracts.
 Client relation management and ensure the resolution of issues in a timely
manner.
 Exclusive food supply contract VISA Middle east, Gulf Cements, Rak Bank.  Oversee existing campaigns to grow key accounts.
 Once a week food supply to Loyalty Bridges Dubai and Uni Mix Al qouz  Increased more cross promotions with clients every month.
 Responsible for recruiting, training & developing restaurant staff.  Delivering ongoing market analysis and assessment of competitors.
 Dealing with and resolving customer complaints.  Loyalty programtraining for various clients.
 Liaising with the Government Dept.  Retain accounts with continuous campaign engagement with various sector.
 Organizing the daily and weekly rotas for the Restaurant’sstaff.  Excellent account management skills.
 Purchasing stock, supplies and negotiating best prices with trade suppliers  Strong presentation and negotiation skills.

Monitoring sales.
Supplying to private functions and Dhow Cruises.


Handful knowledge of Customer Marketing Databases and how to use them.
Complete track record in new business development within the SME sector.
Bademiya Restaurant
BusinessManager – Restaurant& Catering
November 2010 – November2012,Dubai, United Arab Emirates
Supply chain
Air Miles Middle East
Key Account Manager – Travel/Retail/Financial Sector
Oct 2007 –Nov 2010Dubai, United Arab Emirates
contracts
30%
Staff Hiring
20%
Food Service
Management
15%
Supplier
selection
15%
Resturant
Operations
20%
New Client
Aqusition
30%
Account
Management
50%
Client Staff
Training
10%
Cross
Promotion
10%
Managing the restaurant & improving all controllable costs thereby maximizing
financial performance. Also responsible for effectively developing, managing and
leading the restaurant team to provide excellent service.
Working in a fast-paced teamoriented and entrepreneurial environment. Managing a
client portfolio and commercial account management responsibility for key accounts.
70% research and development gaining a strong knowledge and understanding of

6. 


Managing all processes and functions within a busy warehouse.
Warehouse Operations ( Cold Storage)
Initiated 1500 products registration with Dubai Municipality.


Monitor pre- and post-flight catering activities.
Protocol duties for VIP'S
 Mediate with Dubai Municipality food section inspector for clearance

certificate.
Excellent relationship with the authorities to get work done.








Experience of dealing with short shelf life food product
Maintaining high standards of materials handling.
Ensuring stock levels are managed and controlled effectively.
Making sure that all freight receipts and deliveries arecarried out in time.
Work closely with Sales Directorfor special assignments.
Leading, motivating, training and developing staff.
Updating & maintaining computerized & paper based administrative records.
Working with teamleaders to review procedures & maximize customer
satisfaction.
Arabian AmericanTechnologies
Warehouse/Cold storeIn charge
October 2006– October 2007,Dubai, United Arab Emirates
Royal Air Lines
Cabin Crew
January 2006 –March 2006,Karachi,Pakistan
Dubai
Municipality
Inspections
20%
Special
Assignments
5%
Warehouse
Operations
50%
Products
Registration
with DM
20%
Staff Training
5%
VIP Protocol
Duties
30%
Inflight
Service
Operation
70%
A FMCG imports and distribution of food and allied non-food products throughout the
U.A.E to the catering and retail traders(Hospitality Industries, Wholesalers and Retail
Export Market)
Complete Flight Operations as a Cabin Crew
Passenger handling, resolving issues onboard.
Food & beverage service on board.

7. ALT Source communications
Food Delivery Campaign Supervisorfor McDonald Pakistan
June 9 2005 – November 2005, Karachi,Pakistan
Cupola Group
Branch Network Manager for Café Indulge
June 1 2004 – March 2005, Karachi, Pakistan
Customer Agents Branch
Service service level Operations New Store
40% Management 30% Opening
30% Management
40%
Upsale New
Meals& Deals
20%
First Supervisor to lead the team.
Mediate with
Mc Donald
Management
10%
Team
Coaching
30%
ManagedMultiple Outlet Operations with a seating capacity of 200+.
Inbound Customer Care Operations for Mc Donald delivery.
Daily reports of the agents, weekly scheduling the agents.
Weekly sales targetsand promoting new deals and value meals.
Market new promotions through CSR.
Keeping a firm track on the suggestive selling of each agent, daily shift updates
from 7 Mc Donald’s Outlet in the city.
Part of the launch teamof Mc Delivery Pakistan Karachi city.
Chaired project Call Center Operations responsibility.
Took leading role in process campaign development and improvement.
Guest relations reaching to their needs regarding the service, food menu.
Reporting to the RGMand the CFO for daily branch sales status.
Liaise with Accounts for monthly food cost reports.
Lead In house Team Training and weekly performance report.
Managing the Pay Roll, shift register, attendanceregisters.
Authorized for Petty Cash Balancing, Bills of telephone, electricity,
Miscellaneous expenses.
Outlet Marketing & Merchandising.
Conduct Managers weekly meetings for overall progress reports.
Launched 3 new cafes with complete responsibility
Provide support and coaching to team

8.  People Management - issues related to B2C & B2B .
 Customer service/ Operations,standards,procedures.
 Retail ProjectManagement
 MS Office– Excel and Power point
 Excellent Analytical Skills
 Reporting
 Administrativeskills–Memos, letters, e-mail correspondenceetc
 Budgeting
 Business Planning
 Vendor Management
Counter
Service
 Negotiation
50%
Cupola Pakistan
CustomerService / Cashier, KFC Pakistan
December 21 2002 – May 29 2003 Karachi, Pakistan
Shift Runner
50%
POS Cash Operations along with customer services.
In general taking care of customer complains.
Responsible for cash counter backup supplies.
Reports to duty manager.
English
NativeVerbal/written proficiency
Urdu
Nativeproficiency
Hindi
Verbal proficiency
Sindh University
Bachelor of Science {B.S.C}
APTECH
e-ACCP certificate
Computer Hardware certificate