1. Tara Fitzgerald tfitzgerald@triad.rr.com
POSITION OBJECTIVE________________________________________________________
A position with growth potential in computer systems administration/repair/support where I can
utilize my talents and experience.
QUALIFICATIONS SUMMARY_________________________________________________
Strong knowledge of computer systems and applications. Prioritize and manage competitive
scheduling that requires superior organizational skills. Excellent communication skills and
interaction with clients. The ability to problem solve with a timely resolution. Managed projects
requiring close attention to detail. Completes time sensitive information for review to meet
required deadlines.
SELECTED ACCOMPLISHMENTS_____________________________________________
Information Technology
• Managing, configuring, supporting, troubleshooting, and installation of computers,
laptops, printers, and other end user devices.
• Support and utilize remote access tools, such as, VPN and SMS.
• Utilized Active Directory Users and Computers to manage users, computers, and printers.
• Trained new employees on processes.
Project Management
• Team Lead for new buildings and clinics: Clemmons build 1 and 2, Country Club
building 4, Hickory Women’s and Brenner Children’s Services, Hickory Surgical, Cancer
Center expansion, Molai Clinic, Lucey Orthopedics expansion, and Elkin Hematology
and Oncology expansion.
• Managed the configuring of devices and the day to day workflow from an IT perspective.
• Maintained daily communication with IT Zone Managers and leads to ensure necessary
and critical information was given.
• Communicate any issues and or needs to the appropriate parties, as well as, being flexible
in order to meet deadlines for various projects.
• Ensured that project deadlines were met for Go-Live day.
Additional Accomplishments
• Director of Intramural Program: scheduled staff, planned activities, and supervised daily
activities.
• Special Olympic Coordinator: managed and scheduled all Special Olympic activities for
the school.

2. Tara Fitzzgerald page 2
• Technology Facilitator: provided training, installation and maintenance of equipment,
created and maintained school webpage, leader of the Technology Team, maintained an
inventory of all technology equipment, and assisted with the implementation of building-
level technology plans.
WORK HISTORY_____________________________________________________________
2014 – present Desktop Support Analyst, Kailo Healthcare Technologies at Wake Forest
Baptist Medical Center, Winston-Salem, NC
2011 – 2014 Desktop Support Analyst, SystemTec at Wake Forest Baptist Medical Center,
Winston-Salem, NC
1992 – 2010 Teacher and Technology Facilitator, Winston-Salem/Forsyth County Schools,
Winston-Salem, NC
EDUCATION AND SKILLS_____________________________________________________
Forsyth Technical Community College, Associate of Computer Information Technology,
Enrolled
North Carolina Agricultural and Technical State University, Master of Science, 1995
University of South Alabama, Bachelor of Science, 1990
Comptia A+, 2010
Comptia Network+, 2010
Comptia Security+, 2010