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Our Startup Journey: Path to
500,000 customers
Presented for UTS
on 26 September 2015
Matthew Ho
● Deloitte -> Next Digital -> Airbnb -> Native Tongue -> Tapmint
● Worked in digital for 7 years
● Twitter: @inspiredworlds
Head of Product Development at Tapmint
Tapmint
● Consulting on innovation & rapid
experimentation for web/mobile
● 1st winning team in Startup Weekend
Aus with Native Tongue
● 4 language game apps
● 500,000 downloads
● Twitter: @tapmint
● We won Startup Weekend Melbourne in
May 2011
● 5 months later - launched Mandarin
Madness, our first mobile app on
Android, then iOS
● We were starting to get press
●
● $1k in our first week
● #2 top paid education iOS app
● Let’s do more apps!
● 5 apps x $1k per week x 52 = $260k
● Our second app came out a month later
● Botched the second launch
● Spread too thin
○ Chinese, Spanish, English
○ Platforms - iOS, Android, Amazon
● 500,000 downloads
● Played 2.5 million times.
● Used in a number of schools around
the world
● Bumpy ride in 1.5 years.
● Launched LP Strategy, a word game
cheat app in 2 weeks
● We could build innovative apps fast
and iterate
● Started a new business Tapmint to
provide consulting services on
innovative mobile apps/web apps
● Leveraging our startup experience &
skills building products
● Worked on 14 products
● Get product to market sooner.
● Stay focused on a single product with a
narrow set of features
● Faster iterations with smaller updates.
Lessons Learnt
● Lean startup
● Moves together
● Higher throughput
● Learn faster
Conversion Funnel
Conversion Funnel
Conversion Funnel
Marketing activities
● PR - Language & Education
● App review websites - not effective
● Blogs
● Social Media
● Reaching out on Twitter
● ASO - Organic search
Marketing activities
● Mobile advertising experiments
● Education app stores
● Kids tablet - nabi
● Direct sales to schools - long sales cycle
● iTunes education volume purchase
● Marketing via the product
The path to customers
● Talk & listen to customers
● Experiment with different channels
● Double down on what works
● Focus on 1 free + 1 paid channel
● 1 person focuses on customers & distribution
● Email: hello@tapmint.com
● Website: http://tapmint.com
● Twitter.com: @inspiredworlds
● Personal blog: http://inspiredworlds.com
Contact Me

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Our startup journey - path to 500,000 customers

  • 1. Our Startup Journey: Path to 500,000 customers Presented for UTS on 26 September 2015
  • 2. Matthew Ho ● Deloitte -> Next Digital -> Airbnb -> Native Tongue -> Tapmint ● Worked in digital for 7 years ● Twitter: @inspiredworlds Head of Product Development at Tapmint
  • 3. Tapmint ● Consulting on innovation & rapid experimentation for web/mobile ● 1st winning team in Startup Weekend Aus with Native Tongue ● 4 language game apps ● 500,000 downloads ● Twitter: @tapmint
  • 4. ● We won Startup Weekend Melbourne in May 2011 ● 5 months later - launched Mandarin Madness, our first mobile app on Android, then iOS ● We were starting to get press
  • 5. ● ● $1k in our first week ● #2 top paid education iOS app
  • 6. ● Let’s do more apps! ● 5 apps x $1k per week x 52 = $260k ● Our second app came out a month later ● Botched the second launch ● Spread too thin ○ Chinese, Spanish, English ○ Platforms - iOS, Android, Amazon
  • 7. ● 500,000 downloads ● Played 2.5 million times. ● Used in a number of schools around the world ● Bumpy ride in 1.5 years. ● Launched LP Strategy, a word game cheat app in 2 weeks
  • 8. ● We could build innovative apps fast and iterate ● Started a new business Tapmint to provide consulting services on innovative mobile apps/web apps ● Leveraging our startup experience & skills building products ● Worked on 14 products
  • 9. ● Get product to market sooner. ● Stay focused on a single product with a narrow set of features ● Faster iterations with smaller updates. Lessons Learnt
  • 10. ● Lean startup ● Moves together ● Higher throughput ● Learn faster
  • 14. Marketing activities ● PR - Language & Education ● App review websites - not effective ● Blogs ● Social Media ● Reaching out on Twitter ● ASO - Organic search
  • 15. Marketing activities ● Mobile advertising experiments ● Education app stores ● Kids tablet - nabi ● Direct sales to schools - long sales cycle ● iTunes education volume purchase ● Marketing via the product
  • 16. The path to customers ● Talk & listen to customers ● Experiment with different channels ● Double down on what works ● Focus on 1 free + 1 paid channel ● 1 person focuses on customers & distribution
  • 17. ● Email: hello@tapmint.com ● Website: http://tapmint.com ● Twitter.com: @inspiredworlds ● Personal blog: http://inspiredworlds.com Contact Me