Quality Control Officer & Production Supervisor

1. TANVEER AHMED
Personal Info
Male, Single
DOB: 21.03.1990
42000-2681728-1
F/1, Staff Colony KW&SB, Haroonaba,
SITE Area, Karachi, Pakistan.
Cell: 0345-3175369 03332986158
EMAIL: tanveerk.khan29@gmail.com
Objective
To find front-line job role within customer service department of a Reputable company which can offer good
learning curve, compensation and reward & recognition.
Skills
Communication skills (verbal/non-verbal), active listening, effective writing, skillful questing, writing skills,
mirroring skills, Computer skills: SAP (CRM) Windows XP, MS Office, internet.
Experience
Organization: Karim Containers Private Limited. PVT (KCL) ISO9001 Certified.
Company Info:
"A Production Company which is making FMCG Companies Orders
Like National, Unilever, Shangrila , Bake parlour and Mothercare."
Description: Quality Control Officer & Production Supervisor
Location:
Karachi, Pakistan.
Tenure: Currently Working since May 2015
Description:
• Make Sure the All Operations Is Going As Per Quality
Standards.
• Staff Placement on Departs Requirement.
• Assurance Of Quality Of Products.
• Maintain Daily Evaluation Sheets
• Find ERRORS In Production.
• Problem identification and problem resolution.
• Alert management with Current Issues.
Experience
Organization: Tectutive PVT Formerly Outsource Systems & Solutions PVT (OSS)
Description:
Customer Services Representative
EMS (Emetic Mobile Solutions) Campaign, Inbound.
Location:
Karachi, Pakistan.
Tenure: December 2014 To May 2015.
Description: • To provide customer service as per Company
• Problem identification and problem resolution
• Alert management with customer problems
Experience
Organization: Tectutive PVT Formerly Outsource Systems & Solutions PVT (OSS)
Description:
Quality Assurance Officer 118 Campaign, K-Electric Inbound.
Location: Karachi, Pakistan.
Tenure: 5 Months
Description: • Evaluate Agent KPI
• sessions with Agents
• Minimize Gaps
• Problem identification and problem resolution
• Alert management with customer problems

2. Experience
Organization: Tectutive PVT Formerly Outsource Systems & Solutions PVT (OSS)
Description: Customer Services Representative
K-Electric 118 Campaign, Inbound.
Location: Karachi, Pakistan.
Tenure:
2 & half Years
Description: • To provide customer service as per Company
• Problem identification and problem resolution
• Alert management with customer problems
Education
Bachelors
B.com
Graduation from fed university Karachi, Pakistan.
Counseling Major, Auditing, Accounts
DAE
Electronics
3 years DIPLOMA In Electronics from Govt. Collage Of Technology
(GCT SITE) Karachi, Pakistan
Intermediate
Pre-eng
Govt. Degree science /comm. Collage Asifabad Karachi, Pakistan
Matriculation
Comp-Science
Al- Ahmed children's academy Karachi, Pakistan
Training
Contact Center Agent Training Program, June-July 2010, ICCM Pakistan, Karachi
Program Overview:
a) Introduction to Contact Centers
b) Communication Styles in Customer Service
c) Customer Response Etiquette
d) Customer Interaction and Handling
e) Agent Key Performance Indicators (KPI)
f) Reducing Front-line Staff Stress
g) Customer Service Rep Success Criteria
I the under signed confirm that, to the best of my knowledge and belief, this CV describes myself and my
experience.