1. Tanveer Mubarik
Permanent: 32-S-30 NewIslamiaParkSamanabad,Lahore.
Current: Ufone Tower,Plot55-C, Main JinnahAvenue,BlueArea, Islamabad.
+923355100006,
tanveer.mubarik@ufone.com
tanveer_mubarik@hotmail.com
CUSTOMER SERVICE PROFESSIONAL
Profile  More than 8 year’ssuccessful experience in customerservices, FraudControl Unitand
Credit& Collection.
 Possesssolidcomputerskills.
 Excellentworkingknowledge using, MicrosoftExcel,WordPerfect,MicrosoftWord,
 Abilitytotrain, motivates,andsupervises customerservice employees.
 To create good and strongrelationshipwithCustomersorcolleagues
Synopsis of
Achievements
 Positive approachandconfidence.
 Createdcustomersatisfactionsurvey,
 Excellence &BestEmployeeAward
 Certificate on Excel Guru
 Proficientin MSOffice & MicrosoftSQL Server
 Recognizedas anEmployee of the Month& ConsistentPerformerseveral times.
 I have achievedaward “Employee ofthe Year”
 I have achievedCertificate “LeagueofGeniuses2012”
Employment Ufone PTML
Regional Credit Executive (Feb,15--Present)
Key responsibilities include:
 Issuance of securitywaivertothe corporate customerswiththe sole
Purpose of Company’sfinancialgrowthasperdefinedcreditpolicy.
 Compliance of Ufone creditpolicy&avoidingunnecessaryexposure.
 To keepbaddebtswell underbudgetedlevel byinitiatingfurtherstepslike
Curbingthose areaswhere cashflowsare stuck.
 Fulfillingthe contractual obligation&ensuringcompliance of agreedterms.
 MonitoringInternationalroamingrequest&initiatingaddressverification
againstall individual/Non-waiverentitiesIRrequestswith follow-up,audit.

2.  Compliance of SOPfromPTA ensuringeachconnectionbe the partof
processafterverifyingeachdocumentfornew sale.
 Invoice/Consolidateddetailstothe corporate customers.
 Reconciliationof waiverlog,Billingaddress,Customer type,Tax class.
 CoordinationwithexternalvendorsforBill Delivery,Verification&Recovery
 RecoveryVisits&Callsasand whenrequiredtomeetthe monthly
recoverytargets.
Skill set:
 Good analytical andinterpersonal skills.
 Proactive andteamorientedapproach.
 Abilitytodeliverassignmentsunderpressure andsolve problemswith
minimumsupervision.
 Passion to Excel.
 AdeptinMS Office suite
Fraud Control Analyst (Jan,14—Feb,15)
Key responsibilities include:
 To ensure effective fraud prevention by monitoring & action against
alarms.
 To monitor/send alerts & take action against high usage report
(In/Out)
 Monitoring of international traffic, dunning & billing to avoid revenue
leakage.
 Proper execution of daily /weekly/monthly scheduled task & reports.
 High Usage monitoring using Fraud Management System and taking
necessary actions to stop fraudulent usage and minimize revenue
leakage.
 Monitoring/Action against scheduled reports (i.e. Unbilled Difference,
>97% not blocked, Top 25 IDD, VOIP etc.) to avoid revenue leakage.
 Sending alerts to roaming partners on any suspected high usage by
inbound roamers. Taking action as per HUR (High Usage Reports)
from outbound roamers.
 To provide support to business users after working hours and on
weekends when Corporate & Regional CNC is not available

3. Credit Executive (Jan,13--Jan,14)
Key responsibilities include:
 Issuance of securitywaivertothe corporate customerswiththe sole
Purpose of Company’sfinancialgrowthasperdefinedcreditpolicy.
 Compliance of Ufone creditpolicy&avoidingunnecessaryexposure.
 To keepbaddebtswell underbudgetedlevel byinitiatingfurtherstepslike
Curbingthose areaswhere cashflowsare stuck.
 Fulfillingthe contractual obligation&ensuringcompliance of agreedterms.
 MonitoringInternationalroamingrequest&initiatingaddressverification
againstall individual/Non-waiverentitiesIRrequestswithfollow-up,audit.
 Compliance of SOPfromPTA ensuringeachconnectionbe the partof
processafterverifyingeachdocumentfornew sale.
 Invoice/Consolidateddetailstothe corporate customers.
 Reconciliationof waiverlog,Billingaddress,Customertype,Tax class.
 CoordinationwithexternalvendorsforBill Delivery,Verification&Recovery
 RecoveryVisits&Callsasand whenrequiredtomeetthe monthly
recoverytargets.
Skill set:
 Good analytical andinterpersonal skills.
 Proactive andteamorientedapproach.
 Abilitytodeliverassignmentsunderpressure andsolve problemswith
minimumsupervision.
 Passion to Excel.
 AdeptinMS Office suite
CustomerService Representative (Apr,09-Dec-12)
 Work withUfone to serve customersbymaintainingqualityandquantity
parameters
 Supportmy teammatesincase if any queryregardingFCR
 Quicklyandeffectivelysolvecustomerchallenges.
Coordinator in Corporate Services & S&D Department (Aug08, Apr,09)
 Daily,Weakly&MonthlybasisVisit&SalesReport
 Weeklybasis PriorityCalls,WCMSActivityReport
 AchievementReport
 Meetingwithcustomers&Resolvingthe problems
 Detail reportontotal EVC andPPC outlets

4. Experience
Important Note
 One yearexperienceas AccountantinWETCO Chemicals.
(Aug,06-July,07)
 One yearexperienceasa RelationshipOfficerinCiti Bank.
(April,05-March,06)
 Six monthsexperience asSeniorSalesExecutive inTWMMarketing
(May,03-Oct,03)
 TraininginBank AlfalahIslamicBankinginoperationsWorkasan
internee inAccountOpeningdept.,Clearing&Remittance dept.,Car
Ijara dept.,andAccountsdept.
Abilities
ComputerSkills
I have abilitiestoprove myself
 To create good and strongrelationshipwithCustomersorcolleagues
 To convince someone easily
 To work inhard and softenvironments
 Quicklearner
CCA (Certificate in Computer Application )
DWA (Diploma in Windows Application )
Education
Research Project
MBA (Business Finance) 2008
Universityof the Punjab, Lahore.
B.Com 2006
Universityof the Punjab,Lahore.
F.A 2004
FC college,Lahore
Matric 2002
The Radiant Way School,Lahore
Final research project is “Effect of Privatization of Performance of Allied
bank of Pakistan limited and its financial statements before and after
privatization”
Reference Will be FurnishedUponthe Request