This document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as the life skills used to communicate and interact with others, including communication abilities, listening, problem solving, and stress management. Interpersonal skills are key to success in any job as they are required for official relations and make up a large part of the average work day. Specific interpersonal skills mentioned include listening, communication, stress management, verbal communication, assertiveness, decision making, problem solving, and non-verbal communication. The document then examines verbal and non-verbal communication in more detail.

1. INTERPERSONALSKILLS

2. • Interpersonal skills are the life skills we use
everyday to communicate and interact with other
people, individually and in group.
• This not only include how we communicate, but
also our confidence, our ability to listen and
understand, problem solving capacity, decision
making and personal stress management.

3. • Interpersonal skills are a key component of every
job
• Required for Inter official relations
• Key to success to any position
• Good Inter-personal skills make the difference
minimum 8hrs a day, 40hrs a week, 160hrs a month
and 2000hrs a year.

4. Listening Skills
Communication Skills
Stress Management
Verbal Communication
Assertiveness
Decision Making
Problem Solving
Non-Verbal communication

5. • It means communicating with words, written or
spoken.
• Verbal communication consists of speaking,
listening, writing and reading.
• It serves as a vehicle for expressing desires, ideas
and concepts and is vital to the processes of
learning and teaching.
VERBALCOMMUNICATION

6. • Consider the objective
• Be sincere
• Use simple language, familiar words
• Be brief and precise
• Use polite words and tone
• Say something interesting and pleasant
CHARACTERISTICS

7. Barriers
• Status- Formal and Informal status levels affects,
effectiveness of face to face communication
• Complexes- Lack of confidence or sense of
superiority
• Abstracting- It is partial and selective listening,
which leads to loss of information
• Language Barrier- listener should be familiar with
the language used by the speaker

8. NON-VERBALCOMMUNICATION
• Non-verbal communication includes all unwritten
and unspoken messages, both intentional and
unintentional
• It is a process of communicating through sending
and receiving wordless cues between people
• The process of non-verbal communication includes
encoding and decoding

9. Facial Expression BodyMovement Gestures Eye Contact Voice Touch
Forms of Nonverbal Communication

10. • Greeting with Namaste- placing both the
hands together with a bow is a very
common nonverbal communication in
India, which shows respect.
ExampleofNon-verbalCommunication

11. ImprovingNonverbal Communication
• When sending messages
• Be conscious of non-verbal behavior
• Be purposeful
• Match verbal and nonverbal communication
• Adapt to the situation
• Don’t automatically assume
• Consider gender, cultural and individual
differences
• Pay attention to all aspects
• Use perception checking

12. Activity