SlideShare uma empresa Scribd logo

Theory of Interpersonal Skills by Tai Tran

•
•
Tai Tran
Tai Tran

Theory of Interpersonal Skills

EducaçãoNegócios
1 de 71
The Theory of Interpersonal Skills Tai Tran Connect to me on Facebook www.taitran.com/facebook
i. introduction
Sets of skills ,[object Object],[object Object],[object Object]
ii. barriers to communication
Common Communication Spoilers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills
Listening skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills 1. attending skills
A posture of involvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Appropriate body motion ,[object Object],[object Object],[object Object],[object Object]
Eye Contact ,[object Object],[object Object]
Non-distracting environment ,[object Object],[object Object],[object Object],[object Object]
Psychological attention ,[object Object]
Listening skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills 2. following skills
Following skills ,[object Object]
Door openers (1/2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Door openers (2/2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Minimal encourages ,[object Object],[object Object],[object Object],[object Object],[object Object]
Infrequent questions ,[object Object],[object Object]
Attentive silence ,[object Object],[object Object],[object Object],[object Object],[object Object]
Listening skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills 3. reflecting skills
Paraphrasing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reflecting feelings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reflecting meanings ,[object Object],[object Object]
Summative reflections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills 4. six peculiarities of human communication
Six peculiarities of human communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Words: imprecise vehicles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Guesswork ,[object Object],[object Object],[object Object],How meant How sent How received Thoughts and feelings  Actions and/or Words  Listener’s interpretation of the meaning behind Private, known only to the speaker Often imprecise or veiled expressions or concealment Private, known only to the listener
Presenting problem ,[object Object]
Blind to or blinded by emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listeners are easily distracted ,[object Object],[object Object]
Filters distort what heard ,[object Object],[object Object]
iii. listening skills 5. reading body language
Focus attention on most helpful clues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facial expressions ,[object Object],[object Object]
Vocal clues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iii. listening skills 6. improve listening
Improve Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Suggestion of some feeling words ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of intensity Levels of intensity Love Joy Strength Sadness Anger Fear Confusion Weakness Strong Adore Love Cherish Devoted Ecstatic Elated Overjoyed Jubilant Dynamic Forceful Powerful Mighty Desolate Anguished Despondent Depressed Violent Enraged Furious Angry Seething Terrified Horrified Panicky Desperate Bewildered Disjointed Confused Muddied Crushed Helpless Done for Washed up Mild Affection Desirable Friend Like Turned on Happy Cheerful Up Effective Strong Confident Able Glum Blue Sad Out of sorts Mad Frustrated Aggravated Frightened Scared Apprehensive Alarmed Mixed-up Foggy Baffled Lost Powerless Vulnerable Inept Unqualified Weak Trusted Accepted Cared for OK Glad Good Satisfied Contented Capable Competent Adequate Below par Displeased Dissatisfied Low Irritated Annoyed Put out Perturbed Worried On edge Nervous Timid Undecided Unsure Vague Unclear Weak Ineffective Feeble
When to listen reflectively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When not to listen reflectively ,[object Object],[object Object],[object Object],[object Object],[object Object]
iv. assertion skills
The behavior continuum Submission Assertion Aggression
Submissive behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aggressive behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assertive behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective assertion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three-part assertion message ,[object Object],[object Object],[object Object]
Non-judgmental descriptions of behavior (1) ,[object Object],Specific behavior description Fuzzy behavior description When you don’t shovel the snow from the driveway before going to school… When you don’t do your part around the house… When you arrive late for work three times this week… When you ignore the company policies… When you are not ready to leave for work by 7… When you dawdle over your breakfast…
Non-judgmental descriptions of behavior (2) ,[object Object],Behavior description Inferences When you cut off several people before they were finished… When you behaved so rudely at the meeting… When you left the meeting 25 minutes before your report was to be given… When you left the meeting early just because Frank criticized you…
Non-judgmental descriptions of behavior (3) ,[object Object],Behavior description Character assassination When you say women are incapable of being effective managers… When you behave like a male chauvinist pig… When you repeatedly talk more than others in class… When you have constipation of the brain and diarrhea of the mouth…
Non-judgmental descriptions of behavior (4) ,[object Object],Behavior description Use of absolutes When you are frequently late… When you are never on time… When you interrupt me before I have completed my statement… When you constantly interrupt me… When you park so that my bike is blocked in… When you always park to block others’ bike…
Non-judgmental descriptions of behavior (5) ,[object Object],Behavior description Use of profanity When you do not call to let me know you will be late for the meeting… When you drag your ass in here late for meeting day after day… When you do not have the report written at the time promised You lying pig, you promised that the report would be ready by 4
Non-judgmental descriptions of behavior (6) ,[object Object],Behavior description Use of judgmental words When you don’t return the can opener… When you hide the can opener on me… When you overspend our budget… When you waste our hard-earned money on unnecessary things…
Non-judgmental descriptions of behavior (6) ,[object Object],Brief behavior description Lengthy description When you are frequently late for meetings… When you get all involved in your non-work activities and forget about the meeting time and run in late and sweating…
Little things ,[object Object],[object Object]
Misattributed assertion ,[object Object]
Three-part assertion message ,[object Object],[object Object],[object Object]
Emotion substituting ,[object Object],[object Object],[object Object],[object Object]
Three-part assertion message ,[object Object],[object Object],[object Object]
Tangible effect on the asserter Behavior description Disclosure of feeling Tangible effect Costs When you used my bike and didn’t refill the gas tank I feel unfairly treated Because I have to pay more money for gasoline Time consumption When you are frequently late to pick me up I feel frustrated Because my time is wasted while I wait for you Effectiveness When you call me at work and talk at length I feel tense Because I don’t get all my work done on schedule
Recommended process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
v. collaborative problem solving
Alternatives of collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six-step collaborative problem solving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reference ,[object Object]
Thank You! May 2007 Tai Tran More on my website www.taitran.com Connect to me on Facebook www.taitran.com/facebook

Recomendados

Did you check your Interpersonal Skills level?
Did you check your Interpersonal Skills level?Did you check your Interpersonal Skills level?
Did you check your Interpersonal Skills level?K. M. Hasan Ripon
 
Empathetic Communication
Empathetic CommunicationEmpathetic Communication
Empathetic Communicationnooru1987
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsKathlene Thurman
 
Non verbal communication skills
Non verbal communication skillsNon verbal communication skills
Non verbal communication skillsAhmed Hamza
 
Handling Different Personalities
Handling Different PersonalitiesHandling Different Personalities
Handling Different PersonalitiesPriya Prinja
 
Communication skills.
Communication skills.Communication skills.
Communication skills.Dalia El-Shafei
 
Persuasion
PersuasionPersuasion
PersuasionRuben Fonseca
 
communication skills
communication skillscommunication skills
communication skillsPARAMPREET SINGH
 

Recomendados

Did you check your Interpersonal Skills level?
Did you check your Interpersonal Skills level?Did you check your Interpersonal Skills level?
Did you check your Interpersonal Skills level?K. M. Hasan Ripon
 
Empathetic Communication
Empathetic CommunicationEmpathetic Communication
Empathetic Communicationnooru1987
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsKathlene Thurman
 
Non verbal communication skills
Non verbal communication skillsNon verbal communication skills
Non verbal communication skillsAhmed Hamza
 
Handling Different Personalities
Handling Different PersonalitiesHandling Different Personalities
Handling Different PersonalitiesPriya Prinja
 
Communication skills.
Communication skills.Communication skills.
Communication skills.Dalia El-Shafei
 
Persuasion
PersuasionPersuasion
PersuasionRuben Fonseca
 
communication skills
communication skillscommunication skills
communication skillsPARAMPREET SINGH
 
Public Speaking
Public SpeakingPublic Speaking
Public SpeakingShawna Sylvestre
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsCharles Cotter, PhD
 
Empathy Course
Empathy CourseEmpathy Course
Empathy CourseKatherine Dunn-Elonga
 
How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshopAzeemZ668
 
Active Listening Presentation
Active Listening PresentationActive Listening Presentation
Active Listening Presentationkdbourque
 
Styles of communication
Styles of communicationStyles of communication
Styles of communicationMonisha Vinod
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public SpeakingJacky Lim
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logojaydip gupte
 
CREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTURECREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTUREHuman Capital Media
 
importance of feed back
importance of feed backimportance of feed back
importance of feed backom prakash Gupta
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Yodhia Antariksa
 
Relationship And Communication Skill
Relationship And Communication SkillRelationship And Communication Skill
Relationship And Communication Skillkumar mahi
 
Effective feedback
Effective feedbackEffective feedback
Effective feedbackBrent Hughes
 
Effective Public Speaking: A Guide
Effective Public Speaking: A GuideEffective Public Speaking: A Guide
Effective Public Speaking: A GuideKemal Brown
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsDivakar Badola
 
Empathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pmEmpathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pmjohnavedissian
 
Communication
CommunicationCommunication
CommunicationJEENA AEJY
 
Rapport building
Rapport buildingRapport building
Rapport buildingGeetanjali Kaushik
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Imran Hafeez
 
ASSERTIVENESS
ASSERTIVENESSASSERTIVENESS
ASSERTIVENESSneo20101991
 
The importance of interpersonal skills 1
The importance of interpersonal skills 1The importance of interpersonal skills 1
The importance of interpersonal skills 1uolill
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsBabasab Patil
 

Mais conteúdo relacionado

Mais procurados

How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshopAzeemZ668
 
Active Listening Presentation
Active Listening PresentationActive Listening Presentation
Active Listening Presentationkdbourque
 
Styles of communication
Styles of communicationStyles of communication
Styles of communicationMonisha Vinod
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public SpeakingJacky Lim
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logojaydip gupte
 
Relationship And Communication Skill
Relationship And Communication SkillRelationship And Communication Skill
Relationship And Communication Skillkumar mahi
 
Effective feedback
Effective feedbackEffective feedback
Effective feedbackBrent Hughes
 
Effective Public Speaking: A Guide
Effective Public Speaking: A GuideEffective Public Speaking: A Guide
Effective Public Speaking: A GuideKemal Brown
 
Empathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pmEmpathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pmjohnavedissian
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Imran Hafeez
 

Mais procurados (20)

Public Speaking
Public SpeakingPublic Speaking
Public Speaking
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Empathy Course
Empathy CourseEmpathy Course
Empathy Course
 
How to improve communication skills workshop
How to improve communication skills workshopHow to improve communication skills workshop
How to improve communication skills workshop
 
Active Listening Presentation
Active Listening PresentationActive Listening Presentation
Active Listening Presentation
 
Styles of communication
Styles of communicationStyles of communication
Styles of communication
 
The Basics of Public Speaking
The Basics of Public SpeakingThe Basics of Public Speaking
The Basics of Public Speaking
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logo
 
CREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTURECREATING A FEEDBACK CULTURE
CREATING A FEEDBACK CULTURE
 
importance of feed back
importance of feed backimportance of feed back
importance of feed back
 
Communication Skills
Communication Skills Communication Skills
Communication Skills
 
Relationship And Communication Skill
Relationship And Communication SkillRelationship And Communication Skill
Relationship And Communication Skill
 
Effective feedback
Effective feedbackEffective feedback
Effective feedback
 
Effective Public Speaking: A Guide
Effective Public Speaking: A GuideEffective Public Speaking: A Guide
Effective Public Speaking: A Guide
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Empathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pmEmpathy.ppt 09 dec 5pm
Empathy.ppt 09 dec 5pm
 
Communication
CommunicationCommunication
Communication
 
Rapport building
Rapport buildingRapport building
Rapport building
 
Communication Skills
Communication Skills Communication Skills
Communication Skills
 
ASSERTIVENESS
ASSERTIVENESSASSERTIVENESS
ASSERTIVENESS
 

Destaque

The importance of interpersonal skills 1
The importance of interpersonal skills 1The importance of interpersonal skills 1
The importance of interpersonal skills 1uolill
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsBabasab Patil
 
INTERPERSONAL SKILLS
INTERPERSONAL SKILLSINTERPERSONAL SKILLS
INTERPERSONAL SKILLSvipin balan
 
Enneagram by Tai Tran
Enneagram by Tai TranEnneagram by Tai Tran
Enneagram by Tai TranTai Tran
 
50 Psychology Classics: How many do you know?
50 Psychology Classics: How many do you know?50 Psychology Classics: How many do you know?
50 Psychology Classics: How many do you know?Jen Runkle
 
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...manumelwinjoy
 
What students say about Marketing & Networking (UGBA 198).
What students say about Marketing & Networking (UGBA 198).What students say about Marketing & Networking (UGBA 198).
What students say about Marketing & Networking (UGBA 198).Tai Tran
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillspaiils111
 
Interpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal skills & entrepreneur by muhammad shahbaz atishInterpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
 
RMIT Vietnam Finance Club - Online Stock Trading Workshop
RMIT Vietnam Finance Club - Online Stock Trading WorkshopRMIT Vietnam Finance Club - Online Stock Trading Workshop
RMIT Vietnam Finance Club - Online Stock Trading WorkshopTai Tran
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsBhanu Rekha
 
Enchansing interpersonal skills to handle conflict management
Enchansing interpersonal skills to handle conflict managementEnchansing interpersonal skills to handle conflict management
Enchansing interpersonal skills to handle conflict managementkamal48
 
Enneagram presentation
Enneagram presentationEnneagram presentation
Enneagram presentationFatih Bahar
 

Destaque (20)

The importance of interpersonal skills 1
The importance of interpersonal skills 1The importance of interpersonal skills 1
The importance of interpersonal skills 1
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
INTERPERSONAL SKILLS
INTERPERSONAL SKILLSINTERPERSONAL SKILLS
INTERPERSONAL SKILLS
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Enneagram by Tai Tran
Enneagram by Tai TranEnneagram by Tai Tran
Enneagram by Tai Tran
 
trainers skills styles
trainers skills stylestrainers skills styles
trainers skills styles
 
Interpersonal Skills
Interpersonal SkillsInterpersonal Skills
Interpersonal Skills
 
Sullivan's interpersonal theory
Sullivan's interpersonal theory Sullivan's interpersonal theory
Sullivan's interpersonal theory
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
50 Psychology Classics: How many do you know?
50 Psychology Classics: How many do you know?50 Psychology Classics: How many do you know?
50 Psychology Classics: How many do you know?
 
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...
 
Lesson 21
Lesson 21Lesson 21
Lesson 21
 
What students say about Marketing & Networking (UGBA 198).
What students say about Marketing & Networking (UGBA 198).What students say about Marketing & Networking (UGBA 198).
What students say about Marketing & Networking (UGBA 198).
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Interpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal skills & entrepreneur by muhammad shahbaz atishInterpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal skills & entrepreneur by muhammad shahbaz atish
 
RMIT Vietnam Finance Club - Online Stock Trading Workshop
RMIT Vietnam Finance Club - Online Stock Trading WorkshopRMIT Vietnam Finance Club - Online Stock Trading Workshop
RMIT Vietnam Finance Club - Online Stock Trading Workshop
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Good interpersonal skills
Good interpersonal skillsGood interpersonal skills
Good interpersonal skills
 
Enchansing interpersonal skills to handle conflict management
Enchansing interpersonal skills to handle conflict managementEnchansing interpersonal skills to handle conflict management
Enchansing interpersonal skills to handle conflict management
 
Enneagram presentation
Enneagram presentationEnneagram presentation
Enneagram presentation
 

Semelhante a Theory of Interpersonal Skills by Tai Tran

Listening Skills for Hospitality Grduates
Listening Skills for Hospitality Grduates Listening Skills for Hospitality Grduates
Listening Skills for Hospitality GrduatesHarshal Kamble
 
Kinesics in public speaking
Kinesics in public speakingKinesics in public speaking
Kinesics in public speakingArchana R Singh
 
Listening in cammunication
Listening in cammunication Listening in cammunication
Listening in cammunication Babasab Patil
 
Effective listening
Effective listeningEffective listening
Effective listeningRahila Khan
 
Listening skills
Listening skillsListening skills
Listening skillssmileyriaz
 
03_Active_Listening_ppt.ppt
03_Active_Listening_ppt.ppt03_Active_Listening_ppt.ppt
03_Active_Listening_ppt.pptSavitaNaik12
 
Effectivfe Listening
Effectivfe ListeningEffectivfe Listening
Effectivfe ListeningRajiv Bajaj
 
Effective communication skills- introduction
Effective communication skills- introductionEffective communication skills- introduction
Effective communication skills- introductionVasudevan Deivasigamani
 

Semelhante a Theory of Interpersonal Skills by Tai Tran (20)

Listening skills
Listening skillsListening skills
Listening skills
 
Listening Skills for Hospitality Grduates
Listening Skills for Hospitality Grduates Listening Skills for Hospitality Grduates
Listening Skills for Hospitality Grduates
 
Listening
ListeningListening
Listening
 
Jeff
JeffJeff
Jeff
 
Kinesics in public speaking
Kinesics in public speakingKinesics in public speaking
Kinesics in public speaking
 
Listning skills
Listning skillsListning skills
Listning skills
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
Cs ppt
Cs pptCs ppt
Cs ppt
 
Listening in cammunication
Listening in cammunication Listening in cammunication
Listening in cammunication
 
Active listening
Active listeningActive listening
Active listening
 
Listening skill
Listening skillListening skill
Listening skill
 
Effective listening
Effective listeningEffective listening
Effective listening
 
Active listening
Active listeningActive listening
Active listening
 
Listening skills
Listening skillsListening skills
Listening skills
 
04-Active Listening.ppt
04-Active Listening.ppt04-Active Listening.ppt
04-Active Listening.ppt
 
Listening
ListeningListening
Listening
 
listeiningskills.pptx
listeiningskills.pptxlisteiningskills.pptx
listeiningskills.pptx
 
03_Active_Listening_ppt.ppt
03_Active_Listening_ppt.ppt03_Active_Listening_ppt.ppt
03_Active_Listening_ppt.ppt
 
Effectivfe Listening
Effectivfe ListeningEffectivfe Listening
Effectivfe Listening
 
Effective communication skills- introduction
Effective communication skills- introductionEffective communication skills- introduction
Effective communication skills- introduction
 

Mais de Tai Tran

RMIT Vietnam - Risk Management - Options
RMIT Vietnam - Risk Management - OptionsRMIT Vietnam - Risk Management - Options
RMIT Vietnam - Risk Management - OptionsTai Tran
 
Algebra for Managerial Finance
Algebra for Managerial FinanceAlgebra for Managerial Finance
Algebra for Managerial FinanceTai Tran
 
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9Tai Tran
 
Vietnam e-Commerce 2012 updated
Vietnam e-Commerce 2012 updatedVietnam e-Commerce 2012 updated
Vietnam e-Commerce 2012 updatedTai Tran
 
Online Monitoring in Vietnam
Online Monitoring in VietnamOnline Monitoring in Vietnam
Online Monitoring in VietnamTai Tran
 
Groupon Clones in Vietnam 11.11.11
Groupon Clones in Vietnam 11.11.11Groupon Clones in Vietnam 11.11.11
Groupon Clones in Vietnam 11.11.11Tai Tran
 
Stock Return Forecast - Theory and Empirical Evidence
Stock Return Forecast - Theory and Empirical EvidenceStock Return Forecast - Theory and Empirical Evidence
Stock Return Forecast - Theory and Empirical EvidenceTai Tran
 
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...Tai Tran
 
Social Stream Draft v1 Duy Doan
Social Stream Draft v1 Duy DoanSocial Stream Draft v1 Duy Doan
Social Stream Draft v1 Duy DoanTai Tran
 
Amazon.com - Analysis of Agility
Amazon.com - Analysis of AgilityAmazon.com - Analysis of Agility
Amazon.com - Analysis of AgilityTai Tran
 
Google Risks Explained
Google Risks ExplainedGoogle Risks Explained
Google Risks ExplainedTai Tran
 
UNSW-FINS3640-S2,2010-Week 7
UNSW-FINS3640-S2,2010-Week 7UNSW-FINS3640-S2,2010-Week 7
UNSW-FINS3640-S2,2010-Week 7Tai Tran
 
UNSW-FINS3640-S2,2010-Week 6
UNSW-FINS3640-S2,2010-Week 6UNSW-FINS3640-S2,2010-Week 6
UNSW-FINS3640-S2,2010-Week 6Tai Tran
 
UNSW-FINS3640-S2,2010-Week 4
UNSW-FINS3640-S2,2010-Week 4UNSW-FINS3640-S2,2010-Week 4
UNSW-FINS3640-S2,2010-Week 4Tai Tran
 
St.George's Acquisition by Westpac Analysis
St.George's Acquisition by Westpac AnalysisSt.George's Acquisition by Westpac Analysis
St.George's Acquisition by Westpac AnalysisTai Tran
 
Limitation of using black's shortcut to portfolio optimization in excel
Limitation of using black's shortcut to portfolio optimization in excelLimitation of using black's shortcut to portfolio optimization in excel
Limitation of using black's shortcut to portfolio optimization in excelTai Tran
 
Building and Using Personal Brands with Social Media
Building and Using Personal Brands with Social MediaBuilding and Using Personal Brands with Social Media
Building and Using Personal Brands with Social MediaTai Tran
 
How Social Media is changing the way we do business
How Social Media is changing the way we do businessHow Social Media is changing the way we do business
How Social Media is changing the way we do businessTai Tran
 
Tai Tran's promotion to AllTop
Tai Tran's promotion to AllTopTai Tran's promotion to AllTop
Tai Tran's promotion to AllTopTai Tran
 
Google Strategic Opportunities in Vietnam
Google Strategic Opportunities in VietnamGoogle Strategic Opportunities in Vietnam
Google Strategic Opportunities in VietnamTai Tran
 

Mais de Tai Tran (20)

RMIT Vietnam - Risk Management - Options
RMIT Vietnam - Risk Management - OptionsRMIT Vietnam - Risk Management - Options
RMIT Vietnam - Risk Management - Options
 
Algebra for Managerial Finance
Algebra for Managerial FinanceAlgebra for Managerial Finance
Algebra for Managerial Finance
 
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9
RMIT Vietnam - Managerial Finance - Efficient Market Hypothesis - Week 9
 
Vietnam e-Commerce 2012 updated
Vietnam e-Commerce 2012 updatedVietnam e-Commerce 2012 updated
Vietnam e-Commerce 2012 updated
 
Online Monitoring in Vietnam
Online Monitoring in VietnamOnline Monitoring in Vietnam
Online Monitoring in Vietnam
 
Groupon Clones in Vietnam 11.11.11
Groupon Clones in Vietnam 11.11.11Groupon Clones in Vietnam 11.11.11
Groupon Clones in Vietnam 11.11.11
 
Stock Return Forecast - Theory and Empirical Evidence
Stock Return Forecast - Theory and Empirical EvidenceStock Return Forecast - Theory and Empirical Evidence
Stock Return Forecast - Theory and Empirical Evidence
 
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...
Korea Stock Exchange, Australian Stock Exchange, New York Stock Exchange, NAS...
 
Social Stream Draft v1 Duy Doan
Social Stream Draft v1 Duy DoanSocial Stream Draft v1 Duy Doan
Social Stream Draft v1 Duy Doan
 
Amazon.com - Analysis of Agility
Amazon.com - Analysis of AgilityAmazon.com - Analysis of Agility
Amazon.com - Analysis of Agility
 
Google Risks Explained
Google Risks ExplainedGoogle Risks Explained
Google Risks Explained
 
UNSW-FINS3640-S2,2010-Week 7
UNSW-FINS3640-S2,2010-Week 7UNSW-FINS3640-S2,2010-Week 7
UNSW-FINS3640-S2,2010-Week 7
 
UNSW-FINS3640-S2,2010-Week 6
UNSW-FINS3640-S2,2010-Week 6UNSW-FINS3640-S2,2010-Week 6
UNSW-FINS3640-S2,2010-Week 6
 
UNSW-FINS3640-S2,2010-Week 4
UNSW-FINS3640-S2,2010-Week 4UNSW-FINS3640-S2,2010-Week 4
UNSW-FINS3640-S2,2010-Week 4
 
St.George's Acquisition by Westpac Analysis
St.George's Acquisition by Westpac AnalysisSt.George's Acquisition by Westpac Analysis
St.George's Acquisition by Westpac Analysis
 
Limitation of using black's shortcut to portfolio optimization in excel
Limitation of using black's shortcut to portfolio optimization in excelLimitation of using black's shortcut to portfolio optimization in excel
Limitation of using black's shortcut to portfolio optimization in excel
 
Building and Using Personal Brands with Social Media
Building and Using Personal Brands with Social MediaBuilding and Using Personal Brands with Social Media
Building and Using Personal Brands with Social Media
 
How Social Media is changing the way we do business
How Social Media is changing the way we do businessHow Social Media is changing the way we do business
How Social Media is changing the way we do business
 
Tai Tran's promotion to AllTop
Tai Tran's promotion to AllTopTai Tran's promotion to AllTop
Tai Tran's promotion to AllTop
 
Google Strategic Opportunities in Vietnam
Google Strategic Opportunities in VietnamGoogle Strategic Opportunities in Vietnam
Google Strategic Opportunities in Vietnam
 

Último

Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104misteraugie
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.christianmathematics
 
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural ResourcesEnergy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural ResourcesShubhangi Sonawane
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.MaryamAhmad92
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxVishalSingh1417
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfciinovamais
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhikauryashika82
 
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-II
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-IIFood Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-II
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-IIShubhangi Sonawane
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...christianmathematics
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxnegromaestrong
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDThiyagu K
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxAreebaZafar22
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxheathfieldcps1
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsMebane Rash
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxheathfieldcps1
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.pptRamjanShidvankar
 
psychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docxpsychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docxPoojaSen20
 

Último (20)

Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Asian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptxAsian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptx
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural ResourcesEnergy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-II
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-IIFood Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-II
Food Chain and Food Web (Ecosystem) EVS, B. Pharmacy 1st Year, Sem-II
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
psychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docxpsychiatric nursing HISTORY COLLECTION .docx
psychiatric nursing HISTORY COLLECTION .docx
 

Theory of Interpersonal Skills by Tai Tran

  • 1. The Theory of Interpersonal Skills Tai Tran Connect to me on Facebook www.taitran.com/facebook
  • 3.
  • 4. ii. barriers to communication
  • 5.
  • 7.
  • 8. iii. listening skills 1. attending skills
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. iii. listening skills 2. following skills
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. iii. listening skills 3. reflecting skills
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. iii. listening skills 4. six peculiarities of human communication
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. iii. listening skills 5. reading body language
  • 37.
  • 38.
  • 39.
  • 40. iii. listening skills 6. improve listening
  • 41.
  • 42.
  • 43. Levels of intensity Levels of intensity Love Joy Strength Sadness Anger Fear Confusion Weakness Strong Adore Love Cherish Devoted Ecstatic Elated Overjoyed Jubilant Dynamic Forceful Powerful Mighty Desolate Anguished Despondent Depressed Violent Enraged Furious Angry Seething Terrified Horrified Panicky Desperate Bewildered Disjointed Confused Muddied Crushed Helpless Done for Washed up Mild Affection Desirable Friend Like Turned on Happy Cheerful Up Effective Strong Confident Able Glum Blue Sad Out of sorts Mad Frustrated Aggravated Frightened Scared Apprehensive Alarmed Mixed-up Foggy Baffled Lost Powerless Vulnerable Inept Unqualified Weak Trusted Accepted Cared for OK Glad Good Satisfied Contented Capable Competent Adequate Below par Displeased Dissatisfied Low Irritated Annoyed Put out Perturbed Worried On edge Nervous Timid Undecided Unsure Vague Unclear Weak Ineffective Feeble
  • 44.
  • 45.
  • 47. The behavior continuum Submission Assertion Aggression
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65. Tangible effect on the asserter Behavior description Disclosure of feeling Tangible effect Costs When you used my bike and didn’t refill the gas tank I feel unfairly treated Because I have to pay more money for gasoline Time consumption When you are frequently late to pick me up I feel frustrated Because my time is wasted while I wait for you Effectiveness When you call me at work and talk at length I feel tense Because I don’t get all my work done on schedule
  • 66.
  • 68.
  • 69.
  • 70.
  • 71. Thank You! May 2007 Tai Tran More on my website www.taitran.com Connect to me on Facebook www.taitran.com/facebook