1. Tahir MohammedAL Balushi
Phone: 95103453/99525515 E-mail: Tahir-141@hotmail.com
Personal Details:
Date of Birth: 05/04/1982
Nationality: Omani
Objective: To work for a progressive organization in a highly motivating and challenging
environmentthatprovides the bestopportunities to grow and utilize my potential
to the fullest to achieve the organization’s goal while achieving my personal
goals.
PERSONAL SUMMARY
A hard working Team Leader who performs and delegates all her multiple duties
in a respectful and professional manner.Tahir is a superb coach,mentor and
supervisor who has a long track record of executing his principle responsibilities.
Apart from her ability to effectively lead a team, he can also motivate staff to do
better,make sound decisions and work with managers and staff at all levels of
responsibility.As a superb communicator he is able to think,communicate and
presentinformation effectively to people from all social backgrounds.
Rightnow He is looking to join an exciting and ambitious company thatwill
reward her accordingly for her abilities,commitmentand hard work.
CAREER HISTORY
Customer experience team leader (1st of June 2011 until this present).
Responsible for overseeing the day-to-day operations of the team,distributing the workload evenly amongststaffand
making sure motivation and performance levels are maintained.
Other duties:
 Allocating daily jobs and workloads.
 Training new team members.
 Acting as a resource for other staff members.
 Managing team performance and progress.
 Enforcing all company approved policies and procedures.
 Constantly looking for ways to improve processes.
 Monitoring the performance ofjunior staff.
 Completing team-related paperwork.
 Implementing newinitiatives and making sure all staff understand them.
 Taking action to correct and staff shortcomings.
 Managing and monitoring staff attendance.
 Giving promptand accurate information on individual staffmember performance.
 Attending and participating in team meetings.
 Ensuring a clean,safe and friendly working environment.
 Reporting to senior managers.

2. Special tasks:
 Recruits, interviewand selects employees to fill vacant positions within the departmentand Sales.
 Trained customer care champions on voice of customer,product and services, systems and applications.
 Working closely with Marketing and indirectsales team to protect and looking after VIP and corporate
customers.
 Customer experience developmentor work on going projects.
 Customer service (career path representative).2012.
 Virgin mobile Qatar for six month contract from 1st
of May 2010 to 30 October 2010. As consultant.
Other working experience:
Agent in Call Canter.(1st of June 2008 until 1st
of June 2011)
 Promotion to introduce the company.
 Handling customer complaints and issuing them to the main department.
 answer customer calls up to 100 call per day
 Did many projects and won project of the year in customer service 2009
 2009 employ ofyear in customer service.
Infoline Company in Telemarketing department. 21 of February 2008 to 8 of June 2008.
 Provide tourism information for tourist.
 Receiving calls from inbound and outbound tourist.
21 January to 15 February 2008 representing Ministry of Tourism in Muscat festival.
 Provide tourism information for tourist.
Training for 4 month in Ministry of Tourism
Quality control Department.
 Monitoring and rating hotels and travel agencies.
 Sightseeing for new tourism attraction or hotels and travel agencies.
 Studying new project related to hospitality and tourism industries.
 Advertising departmentas store manager.
August 2006 Intercontinental hotel Muscat and Grown Plaza for 1 month training
Intercontinental hotel:
Back office and front office all jobs such as Booking,handling customer requisites and complains
Grown plaza:
As assistant chief.

3. Education:
 2015,2014 Bachelor business management.
 2007,2006 Diploma in Tourism Management.
 PolyglotInstitute LLC studied English Language intermediate level (93%).
 (2002,2003)Hassan Bin Hasem General Secondary School Science
Short courses:
 Advanced presentation skills 2015
 Project managementcourse 2012.
 Who moved my cheese? 2012
 Fire Warden August 17 2012.
 Developing Managerial Excellence 25 until 27 of June 2011
 Presentation skills Dec 15 2009
Skills:
 Written and spoken Arabic,English,Spoken Hindi and Balushi.
 Good communication skills in English and Arabic.
 Good interpersonal communication skill with people ofall levels.
 Work well under pressure and results oriented.
 Self-motivated and a problem solver.
 Work effectively with individual groups ofpeople.
 Capable ofhandling responsibility.
 Hard working and able to take responsibility.
Interests: I like running and playing computer games,climbing mountains and football.
References:
Shair Mohd Jan Mohd Al BalushiPhone
Number:99253934,Sheer_Al_Balushi@OXY.com