TOPdesk: "The Secret Ingredients to Create Service Excellence" by Marian Spruit at Gartner Sydney 2019

•

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As the focus on customer experience sky rockets, employee engagement and collaboration are more important today than ever. In this presentation, Marian Spruit shares three key secrets behind TOPdesks high employee and customer review scores.

Negócios

The Secret Ingredients to Create
Service Excellence

Steady Foundation
Service Excellence
Culture
Employee
Engagement
Collaboration

Steady Foundation
• Tool
• Process
• People

Collaboration
• Enterprise Service Management
• Shared Processes
• Shared Service Catalogue
• Vendor Management

Employee Engagement
Employees are most satisfied when they
can make progress on meaningful work
- Forrester Research

Employee Engagement leads to…
• Give them meaningful work
• Employees can make the right decisions
• Improved customer experience

To sum up
• The Age of the customer
• Service Excellence leads to happy customers
• Keep in mind that collaboration, culture and employees are
key factors

Thank you for attending
www.linkedin.com/in/marianspruit/
Visit us on our booth
topdesk topdesk

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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.

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Falcon Invoice Discounting

Falcon's Invoice Discounting: Your Path to Prosperity

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Marel Q1 2024 Investor Presentation from May 8, 2024

Marel

https://www.productmanagementtoday.com/frs/26795801/the-path-to-product-excellence--avoiding-common-pitfalls-and-enhancing-communication In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights. Through compelling storytelling and actionable insights, learn to overcome challenges like misaligned objectives, communication breakdowns, and resistance to change. Takeaways: • Uncover and navigate through common pitfalls that are plaguing product teams today. • Explore proven solutions, laying the groundwork for triumphant product launches. • Gain inspiration from real-world success examples from top digital companies, offering invaluable insights into their winning strategies. • Discover how the symbiotic relationship between product managers, UX/UI designers, and developers can transform pitfalls into opportunities, propelling your product outcomes to unprecedented heights.

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Falcon Invoice Discounting: Empowering Your Business Growth

Falcon investment

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SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months

IndeedSEO

TOPdesk: "The Secret Ingredients to Create Service Excellence" by Marian Spruit at Gartner Sydney 2019

1. The Secret Ingredients to Create Service Excellence

3. Australia Singapore

8. We love to share our experience

9. We love to share our experience

10. Where do you start?

11. Steady Foundation Service Excellence Culture Employee Engagement Collaboration

12. Steady Foundation • Tool • Process • People

13. Steady Foundation Service Excellence Culture Employee Engagement Collaboration

14. Collaboration • Enterprise Service Management • Shared Processes • Shared Service Catalogue • Vendor Management

15.

16. Steady Foundation Service Excellence Culture Employee Engagement Collaboration

17. The culture • Values • Hiring strategy

18.

19.

20. Steady Foundation Service Excellence Culture Employee Engagement Collaboration

21. Employee Engagement Employees are most satisfied when they can make progress on meaningful work - Forrester Research

22. Employee Engagement leads to… • Give them meaningful work • Employees can make the right decisions • Improved customer experience

23. To sum up • The Age of the customer • Service Excellence leads to happy customers • Keep in mind that collaboration, culture and employees are key factors

24. Thank you for attending www.linkedin.com/in/marianspruit/ Visit us on our booth topdesk topdesk

TOPdesk: "The Secret Ingredients to Create Service Excellence" by Marian Spruit at Gartner Sydney 2019

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