The ability to monitor the very source of IT Service disruptions, in real-time, without the need to install software on the machines that applications run on or by modifying the applications themselves offers an entirely new opportunity to effectively manage IT Services. ConsoleWorks can monitor and act on the information sources that tell transaction state, application health, and hardware health. It provides an integrated environment to identify threats, find their root cause, and fix them right the first time - often before any impact is seen by customers or the business.

1. IT Foundation Managementfor IT Services Meeting the Real-Time Challenges of Managing IT Services Effectively Your business is built on IT

3. Record the 5 Ws

5. Detect compliance events

6. Build auditable historyIT Services Foundation Delivering on Commitments Sense and Respond in real-time• Correlate across the architecture• Proactively manage and protect• TDi Technologies Your business is built on IT

7. What is the IT Foundation? The IT Foundation includes all of your: Servers… Network Gear… SANS… Operating Systems… Blades… Networks… Databases… Appliances… Virtual Machines… Environment… And is supported by: Michael… VM Administrator I’m Joe… Solaris Systems Administrator Steve, I’m a SANS Administrator Cheryl, Oracle DBA… Hi. Raphael. Network Administration Dave, Independent Consultant Chris here… Tools Manager Hi I’m Tania, Linux Systems Administrator TDi Technologies Your business is built on IT

8. IT Foundation Management Privileged Interfaces DELIVERS: Real-time Control Non-invasive Solution Service Orchestration Continuous Improvement Platform DRIVING: Real-Time Service Management Advanced Threat Detection Unified Management Continuous Improvement Transparency Reliability Quality YIELDING: Fewer Service Disruptions Fewer Service Degradations Reduced Support Cost Increased Satisfaction Ongoing Improvement Opportunity Cost Recovery Improved Business Success Privileged Actors Michael… VM Administrator I’m Joe… Solaris Systems Administrator Steve, I’m a SANS Administrator Cheryl, Oracle DBA… Hi. Raphael. Network Administration Dave, Independent Consultant Chris here… Tools Manager Hi I’m Tania, Linux Systems Administrator TDi Technologies Your business is built on IT

10. Wildcards

11. Scenarios

13. Alert

14. Email

15. Text

16. InstructionsAssign Priority

17. Understanding the IT Services Foundation Application Application Application Service Completes Application Service Starts

18. Managing the IT Services Foundation Application Application Application Service Completes Application Service Starts Business logic is updated as needed (continuous improvement) This information is collected in real-time Response/ Remediation actions are triggered Business logic is applied: Events, SLA Threats

19. Use Case – Airline Service Airport Management System Tracking System Reservation System Service Completes Flight Booking System Service Starts Business logic is updated as needed (continuous improvement) End-to-End Management: Transactions (activity) Bottlenecks Transaction Issues Service Issues Applications (error messages) Application Issues Hardware (error messages) Hardware Issues This information is collected in real-time Remediation actions are triggered Business logic is applied: Events, SLA Threats

20. Use Case – Airline Service: New Value Airport Management System Tracking System Reservation System Service Completes Flight Booking System Service Starts Business logic is updated as needed (continuous improvement) New Customer Service: Transactions (activity) Text Customer Gate Info Text Gate-to-Gate Travel Time and Next Flight Time Text Arrival to Customer-selected Recipient Text Upgrade Option This information is collected in real-time Remediation actions are triggered Business logic is applied: Send Text

21. Use Case – Electronic Funds Transfer (EFT) Receiving Bank Transfer/Posting Service Currency Exchange Service Federal Reserve Transfer Service Service Completes Sending Bank Wire Transfer Service Service Starts Business logic is updated as needed (continuous improvement) SLA Management: Transactions (activity) & Applications (error messages) Work Bottlenecks Monitor, Predict, Alert on end-to-end processing time Identify Issues (work stoppage) in Real-Time This information is collected in real-time Remediation actions are triggered Business logic is applied: SLA Threats

22. Key Differentiators IT Foundation Management Empowers Service Success: All message sources monitored in real-time Messages captured as they are output All messages digitally time-stamped for correlation Non-invasive (no agent software to install) Virtually no performance impact Spans B2B Service Chains Comprehensive pattern recognition Powerful Script Engine for complex scenarios Supports internal and external automation

23. IT Services Benefits Fast Issue Resolution Root Cause Identification Directly Supports Issue Resolution Supports End-to-End Management (activity, business applications, hardware) Transparency Identifies and Alerts on all Threats, Issues and Events Single-pane-of-glass, even for B2B Services End-to-End Lifecycle Visibility Business Benefits Eliminates Many Service Disruptions Dramatically Improves Performance Against SLAs Opens Doors to New Value-Added Customer Services Proactive Service Management Real-time identification of Service Threats Easily Supports Continuous Improvement Customizable for specific Use Cases TDi Technologies Your business is built on IT

24. How to Engage TDi Technologies TDi Technologies Your business is built on IT