Enriching ServiceNow Discovery and Service Mapping with Mainframe Machine and Log Data
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Mainframes continue to be the systems that large organizations rely on for many of their core business applications. Since ServiceNow is not built to integrate with the mainframe, important data is not captured by the CMDB or represented in Discovery or Service Mapping. Watch this on-demand webinar to learn how brining mainframe machine data into ServiceNow can result in faster resolution of issues and an enhanced overall IT operation management strategy.
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Enriching ServiceNow Discovery and Service Mapping with Mainframe Machine and Log Data
- 1. Ironstream® The full stack Enriching ServiceNow Discovery and Service Mapping with Mainframe Machine and Log Data Ian Hartley | Senior Director, Product Management Andrew Farley | Solutions Engineer
- 2. Housekeeping Webinar audio • Today’s webcast audio is streamed through your computer speakers • If you need technical assistance with the web interface or audio, please reach out to us using the Q&A box Questions welcome • Submit your questions at any time during the presentation using the Q&A box. If we don't get to your question, we will follow-up via email Recording and slides • This webinar is being recorded. You will receive an email following the webinar with a link to the recording and slides
- 3. Themes • Challenges around traditional modernization approaches • Impact to business • Need for a comprehensive visibility solution • Demo of Ironstream for Discovery and Service Mapping
- 4. Modernization makes companies more complex
- 13. IT Infrastructure Customer Service Sales Marketing ERP & Finance HR Supply Chain
- 14. Customers turn to the Now Platform
- 15. Mainframes still deliver mission-critical value 67 of the top Fortune 100 companies leverage mainframe as their core platform IBM Institute for Business Value, “Application on the modern mainframe”, 2021 90% companies indicate that mainframe is a platform for growth and long-term applications Kyndryl,”Perspectives on the Modern Mainframe” 2021 4 out of 5 executives say their organizations need to rapidly transform, including modernizing mainframe-based apps Wikibon “10-Year Worldwide Enterprise IT Spending 2008-2017”
- 16. Leading IT operations platforms lack native mainframe integration Distributed and Cloud environments Mainframe IBM Z Platform
- 17. Impact of data silos on IT teams No single view of IT infrastructure Reliance on SMEs Health and status of systems is unknown Lack of shared information across teams Increased downtime Slow incident response and resolution
- 18. Visibility is the key to operational excellence 3 things…. 1. Visibility 2. Agility 3. IT resilience Visibility is a critical business investment, especially when seconds of downtime can cost millions of dollars. ServiceNow CMDB
- 19. Achieving full visibility into IBM Z requires Service Mapping and Discovery Discovery automates CMDB population with IBM Z CIs, attributes and connections Service Mapping automates appropriate CIs into context of service maps* Complete view into the operational state of your business Service Mapping Discovery
- 20. Visibility Delivered to ServiceNow Powered by Ironstream Optimize and automatically update CMDB Faster incident resolution Improve availability of critical services Prevent downtime ®
- 21. Demo
- 22. Questions?
Notas do Editor
- Companies are run based on departments. And there’s nothing wrong with that. Organizations have grown and realized there are specific functions they need to operate. But if you really want to get work done, these departments need to work together. And when that’s the case, there are a lot of challenges when it comes to setting up departments to work well together.
- The first challenge is they don’t have a common way to communicate or collaborate. Instead, they are kind of loosely coupled together by emails, spreadsheets, phone calls, or tribal knowledge where someone knows someone who can help them get stuff done.
- The second challenge is that each of these departments has their own technology stacks. They’ve each created a set of software that ties together to form a system of record based on the needs and what’s important to that department.
- To make matters worse, you don’t just have this complexity to deal with, you have all the systems and technologies that exist around and between departments. Things like what’s our mobile strategy or what are we going to do around our master data management or what’s our philosophy around AI? So, the challenge is how do you actually link these systems, technologies, and departments together technically but also so work flows naturally across them as it wants to flow – without any care to how department, org charts, and technology dictate.
- Imagine a new employee starting their first day of work. They need to be in contact with HR to get the materials they need, with Finance to get paid, and with IT to get all the hardware and tools necessary to do their job.
- Or imagine if you’re a customer coming in just trying to ask a question about your product that ends up initiating a customer service request that has impact on sales, which may result in sales having to speak to marketing to get changes to their ad campaigns. Wouldn’t it be nice if we could kick off a workflow that ensures this is the case without relying on manual handoffs that waste time and lead to misunderstandings and confusion?
- As we start to map more of these workflows across the enterprise, the enterprise becomes more and more connected. And eventually, you get to the point where everything is connected, where you’ve digitized your mission critical services, and you’ve built a service mesh or fabric that’s linking everything together.
- For me, what’s interesting here is the system of action that actually creates this fabric. So, you have the system of engagement and below that the system of record, but what’s important is the connection between the two that links the level of engagement to the system of record. And once you have that, there are a load of additional benefits. Most importantly, employees get better experiences because there is less friction. And that means work happens faster. Organizations are more agile, and with workflows, they also get visibility into what’s happening at a given moment. And that cuts down so much useless conversation. So, whenever I initiate a process or I need something, I can see where it’s going to go through and whereabout it is in the process. And then I start to get this feeling of being much more connected, with visibility into what’s happening.
- Once we’ve connected the middle office and we understand how the layers of the company request work off each other, the next thing that becomes interesting for the Connected Enterprise is repeating the same process through the digitization of operations. That could be through technology refreshes that are actually putting connected devices in or it could be the application to automation or AI to be able to allow you to repeat that same process again and again. The key to all this, though, is ServiceNow as the platform of platforms. Our unique differentiation is providing you with one platform that shares one data model and one architecture, The challenge is that in most modern enterprises, work is unstructured and happening within disparate systems of record. These departments have their own data and systems of record that are stored on various, in some cases legacy technologies, but work happens in silos – lowering productivity and giving a bad user experience, because individually they do not support how work flows across your enterprise. And replacing core systems is an expensive and lengthy process. Our Now Platform excels at digitizing work that flows throughout your company and across several functions in a unified experience. That’s why we call the Now Platform the “platform of platforms” for all business solutions and ALL workflows. Our unique differentiation is providing you with one platform that shares one data model, one architecture, as well as many built-in powerful capabilities – So you can easily build cross-enterprise workflows, you have a single CMDB to record all your asset information… You deploy enterprise service management. There’s machine learning, AI and predictive analytics. We look at how we engage with the system by giving them native mobile functionality and conversational interfaces. And then we provide a set of no code and low code development tools to allow anyone to build their own apps. ServiceNow connects organizations, creating a seamless enterprise system of action that integrates silos & systems, gives people great employee and customer experiences, and most importantly, increases business agility and unlocks productivity. On top of our platform, we offer best in class “out-of-the-box” workflows for IT, employees and customers that orchestrate work across the enterprise and are unique to each industry. These solutions were all developed organically, 100% native to our platform. And we offer the same exact platform for you to build your own low-code and no-code apps with App Engine to deliver enterprise workflows and even develop new business solutions. Our partners are also building apps on the Now Platform, providing an even greater selection of ready to use workflows for your business to download and deploy when you want to. And lastly, all of your existing omni-channel experiences will have out-of-the box integration into the ServiceNow from mobile and web to conventional collaboration and through to productivity tools like Slack or Microsoft teams, so you can deliver great experiences to your employees, your customers and your partners through the interfaces they love.
- PURPOSE : Position mainframe and IBM i systems as a key system in the Org. (the setup for ITOM and legacy IBM systems being disconnected) Most large enterprises have made major investments in data environments over a period of many years - legacy data can provide a treasure-trove of information that can transform your business when leveraged via a streaming paradigm These environments contain the data that these business run on and that today power the strategic initiatives driving the business forward – machine learning, AI and predictive analytics Legacy platforms (mainframe and IBM i) continue to adapt with each new wave of technology and are not going away anytime soon Integrating legacy data into your projects brings several advantages such as: Connect applications together, leveraging the existing transactional capabilities of the current application platform, and the wealth of new capabilities of the cloud Feed analytics with up-to-date information so your business runs on current insight Port workloads to less-expensive, strategic platforms
- PURPOSE: The negative consequences of disconnection.
- Example: digital services that rely on multi-cloud, containers, and serverless infrastructure.
- IT operations and security use cases can all be played across these tools and platforms. Even combinations of these many different use cases. From simple visibility…to operational insights…finding issues and resolving them quickly before your customers are aware…to improving your security, compliance and audit posture. These are all possible…at your own pace…and in-line with your common or even unique requirements.