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Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins
The Dynamic Environment
of Human Resource
Management (HRM)
Human Resources
• In organizations different terms are used to describe
the people: employees, personnel, and human
resources.
• Human resources are people who work in an
organization.
• This term has gained widespread acceptance over
the last decade because it expresses the belief that
workers are a valuable, and sometimes
irreplaceable, resource.
Human Resource Management (HRM)
• Effective human resource management
(HRM) is a major component of any
manager’s job.
• Managers are people who are in charge of
others and who are responsible for the
timely and correct execution of actions that
promote their units’ successful performance.
HRM
Strong employees = competitive advantage.
HRM is a subset of management. It has five main
goals:
Goals
of
HRM
hire
employees
attract
employees
retain
employees
motivate
employees
train
employees
HRM helps employees understand other countries’
political and economic conditions.
Understanding Cultural Environments
Countries have different
 values
 morals
 customs
 political, economic, and legal systems
HRM operates in a global business environment.
Understanding Cultural Environments
The Changing World of Technology
HRM information systems help to
 facilitate HR plans
 make decisions faster
 clearly define jobs
 evaluate performance
 provide desirable, cost-effective benefits
The Changing World of Technology
HR managers use technology to:
 recruit, hire, and train employees
 motivate and monitor workers
 research fair compensation packages
 communicate throughout the organization
 evaluate decentralized employees’
performance
Key HR Challenges for Today’s Managers
The Changing World of Technology
HRM operates in a technologically changing
environment.
Thomas Friedman:
Globalization 1.0
(1492-1800)
Driven by transportation
Globalization 2.0
(1800 -2000)
Driven by communication
Globalization 3.0
(2000 -????)
Driven by technology
3.0 powered by instant communication and the
Internet.
Globalization 2.0
(1800 -2000)
Driven by communication
Globalization 3.0
(2000 -????)
Driven by technology
Globalization 1.0
(1492-1800)
Driven by transportation
Globalization 2.0
(1800 -2000)
Driven by communication
Globalization 3.0
(2000 -????)
Driven by technology
Globalization 1.0
(1492-1800)
Driven by transportation
Globalization 2.0
(1800 -2000)
Driven by communication
Globalization 3.0
(2000 -????)
Driven by technology
Globalization 1.0
(1492-1800)
Driven by transportation
Globalization 2.0
(1800 -2000)
Driven by communication
Workforce Diversity
Workplace diversity refers to the variety of differences between people
in an organization. That sounds simple, but diversity encompasses
race, gender, age, personality, tenure, education, background and more.
Today’s workers want a healthy work/life balance.
They
 can work any time, from almost anywhere
 work more than 40 hours per week
 are part of a dual-income household
#1 reason
for leaving a company:
lack of work schedule flexibility
Continuous Improvement Programs
HR managers help workers adapt to continuous improvement changes
through retraining, providing answers, and monitoring expectations.
continuous
improvement
components
empowerment
of employees
accurate
measurement
concern for
total quality
focus
on
customer
concern for
continuous
improvement
Employee Involvement
It’s all about employee empowerment through
involvement, which increases worker productivity
and loyalty.
A Look at Ethics
Code of ethics: a formal statement of an
organization’s primary values and the ethical rules
it expects members to follow.
HR managers must take part in enforcing ethics
rules.

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The Dynamic Environment of Human Resource Management (HRM)

  • 1. Fundamentals of Human Resource Management, 10/e, DeCenzo/Robbins The Dynamic Environment of Human Resource Management (HRM)
  • 2. Human Resources • In organizations different terms are used to describe the people: employees, personnel, and human resources. • Human resources are people who work in an organization. • This term has gained widespread acceptance over the last decade because it expresses the belief that workers are a valuable, and sometimes irreplaceable, resource.
  • 3. Human Resource Management (HRM) • Effective human resource management (HRM) is a major component of any manager’s job. • Managers are people who are in charge of others and who are responsible for the timely and correct execution of actions that promote their units’ successful performance.
  • 4. HRM Strong employees = competitive advantage. HRM is a subset of management. It has five main goals: Goals of HRM hire employees attract employees retain employees motivate employees train employees
  • 5. HRM helps employees understand other countries’ political and economic conditions. Understanding Cultural Environments Countries have different  values  morals  customs  political, economic, and legal systems HRM operates in a global business environment.
  • 7. The Changing World of Technology HRM information systems help to  facilitate HR plans  make decisions faster  clearly define jobs  evaluate performance  provide desirable, cost-effective benefits
  • 8. The Changing World of Technology HR managers use technology to:  recruit, hire, and train employees  motivate and monitor workers  research fair compensation packages  communicate throughout the organization  evaluate decentralized employees’ performance
  • 9. Key HR Challenges for Today’s Managers
  • 10. The Changing World of Technology HRM operates in a technologically changing environment. Thomas Friedman: Globalization 1.0 (1492-1800) Driven by transportation Globalization 2.0 (1800 -2000) Driven by communication Globalization 3.0 (2000 -????) Driven by technology 3.0 powered by instant communication and the Internet. Globalization 2.0 (1800 -2000) Driven by communication Globalization 3.0 (2000 -????) Driven by technology Globalization 1.0 (1492-1800) Driven by transportation Globalization 2.0 (1800 -2000) Driven by communication Globalization 3.0 (2000 -????) Driven by technology Globalization 1.0 (1492-1800) Driven by transportation Globalization 2.0 (1800 -2000) Driven by communication Globalization 3.0 (2000 -????) Driven by technology Globalization 1.0 (1492-1800) Driven by transportation Globalization 2.0 (1800 -2000) Driven by communication
  • 11. Workforce Diversity Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, age, personality, tenure, education, background and more. Today’s workers want a healthy work/life balance. They  can work any time, from almost anywhere  work more than 40 hours per week  are part of a dual-income household #1 reason for leaving a company: lack of work schedule flexibility
  • 12. Continuous Improvement Programs HR managers help workers adapt to continuous improvement changes through retraining, providing answers, and monitoring expectations. continuous improvement components empowerment of employees accurate measurement concern for total quality focus on customer concern for continuous improvement
  • 13. Employee Involvement It’s all about employee empowerment through involvement, which increases worker productivity and loyalty.
  • 14. A Look at Ethics Code of ethics: a formal statement of an organization’s primary values and the ethical rules it expects members to follow. HR managers must take part in enforcing ethics rules.