Hospitality Today An Introduction

1. SQA HOT 103

2. The Story of Gaming
Casino Hotels

3. َ‫م‬ۡ‫ال‬ َ‫و‬ ُ‫ر‬ ۡ‫َم‬‫خ‬ۡ‫ال‬ ‫ا‬َ‫م‬َّ‫ن‬ِ‫ا‬ ‫ا‬ ٰۤۡ‫و‬ُ‫ن‬َ‫م‬ٰ‫ا‬ َ‫ن‬ۡ‫ي‬ِ‫ذ‬َّ‫ال‬ ‫ا‬َ‫ه‬ُّ‫ي‬َ‫ا‬ٰٰۤ‫ي‬ۡ‫ج‬ ِ‫ر‬ ُ‫م‬ َ‫ۡل‬ ۡ‫ز‬َ ۡ‫اۡل‬ َ‫و‬ ُ‫اب‬َ‫ص‬ۡ‫ن‬َ ۡ‫اۡل‬ َ‫و‬ ُ‫ر‬ِ‫س‬ۡ‫ي‬ۡ‫ن‬ِ‫م‬ ٌ‫س‬
ۡ‫ف‬ُ‫ت‬ ۡ‫م‬ُ‫ك‬َّ‫ل‬َ‫ع‬َ‫ل‬ ُ‫ه‬ ۡ‫و‬ُ‫ب‬ِ‫ن‬َ‫ت‬ ۡ‫اج‬َ‫ف‬ ِ‫ن‬ٰ‫ط‬ۡ‫ي‬َّ‫ش‬‫ال‬ ِ‫ل‬َ‫م‬َ‫ع‬َ‫ن‬ ۡ‫و‬ُ‫ح‬ِ‫ل‬﴿۹۰﴾
‫والو‬ ‫ايمان‬ ‫اے‬!‫اور‬ ‫بت‬ ‫اور‬ ‫جوا‬ ‫اور‬ ‫شراب‬
‫پاسے‬(‫سب‬ ‫يہ‬)‫شيطان‬ ‫اعمال‬ ‫کام‬ ‫ناپاک‬
‫نجات‬ ‫تاکہ‬ ‫رہنا‬ ‫بچتے‬ ‫سے‬ ‫ان‬ ‫سو‬ ‫ہيں‬ ‫سے‬
‫پاؤ‬﴿۹۰﴾
O ye who believe! Strong drink
and games of chance and idols
and divining arrows are only an
infamy of Satan's handiwork.
Leave it aside in order that ye
may succeed. ﴾90﴿

4. Gaming
Gambling

5. Chinese
Dynasties
• 2300 Before
Christ, BC
Ancient Egypt
• Dice
Greek Soldiers
• Troy
• Old & New
Testaments

6. Gladiators Lions
against
Christians
Chariot
Races

7. Crusades, 1100-1300 AD
Dice
Games
Roulette Blackjack
Craps &
Hazard,
English
Nights
17th
Century

8. Baden-
Baden,
Germany
Monaco,
Monte Carlo
Legalized
1960, GB
• Assist Funding
for Churches

9. Austria Egypt Poland Turkey
Russia Macao Australia
New
Zealand
Philippines

10. Columbus, Spanish &
Portuguese
Dice, Cards & Racing
Horses
Indians
Development of
Gambling & Lotteries
Revolutionary War
Fund Raising for
Municipality, Education
Attract Criminals
Professional Gamblers,
Cheating
Las Vegas, Nevada
Economic Recovery

11. New York Hotel & Casinos
• Central Park, Roller Coaster, Park Avenue, Statue of Liberty*
The Venetian
• Gondola Ride in Canal*
MGM Grand
• 5044 Rooms
• Casino of 4 Football Grounds

12. Gambling
40%
Rooms
26%
Food
15% Beverage
5%
Others
14%
Other
19%

13. President
VP Casino VP Hotel
VP
Administration
Human
Resources
VP Marketing VP Finance
Controller
Credit
Manager
Collections
Manager
VP Loss
Prevention
Dir. Of
Surveillance

14. President
Hotel is Subordinate to Gambling
VP Gambling & VP Hotel
VP Finance has a significant role
VP Marketing, Gamblers & Tourists

15. Baccarat Craps Black Jack Roulette
Slot Machines

16. Markers
• Credit Forms, IOU
Cashier's cage
• Control Center
Pit
• Group of Tables
Fill & Credit slips
• Electronic & Manual
• Cash & MarkersDrop box
• Gaming ActivityTable drop
• Money in SlotSlot drop
• Bets minus paidTable win
• Purchased from Table
• Won Back
Hold
percentage

17. Croupiers,
Dealers
Game
Conductor
Floor
people
Supervise
Pit Boss
Group of
Tables
Host of
Gamblers
Shift
manager
Manager at
given time
Manages
Games

18. Grind Players
• Low-end
• Entertainment
High-end players
• High Rollers or
Stakes
• Rolex & BMW
• Rooms & F&B
"Whales“
• Personal
Representative
• 10% Commission

19. High-end players
Gamble $5,000 or
more per visit
Middle-range
players
Gamble $3,000–$5,000
per visit
Low-end players
Gamble modest
amounts,
usually at slot
machines

20. Accounting Controls
• Credit and cash control
procedures
• Profitability by game, table &
shift
Equipment Controls
• Surveillance systems
• Safes, lock boxes, etc.
Human Controls
• On-site inspectors
• Pit bosses
• Security guards

21. Collects its Share
Discourage organized criminal activities
Controlling Body
• Gaming Commission
• Regulations, Licenses & Disciplinary
• Gaming Control Board
• Investigations, Regulations Enforcements, Audits, Controls etc.

22. Any questions