This document presents a presentation on social and business etiquettes given by eight students to their instructor, Ms. Shayantani Banerjee. It defines etiquette and discusses social etiquette, business etiquette, types of business etiquettes including email, telephone, meeting, cubicle, dress and office etiquette. It also covers differences between social and business etiquette, importance of social and business etiquette, and provides examples of etiquettes for introductions, meals, technology use and more.
1. Presentation
on
Social and Business Etiquettes
Presented by :
Swati Rani (A35400718001)
Subham Kumar (A35400718002)
Muskaan (A35400718003)
Suruchi Singh (A35400718004)
Rohit Kumar (A35400718005)
Priya Rani (A35400718006)
Sakshi Singh (A35400718007)
Saurabh Kumar (A35400718008)
Presented to :
Ms. Shayantani Banerjee
2. Definition
Etiquette is defined as the formal manners and rules that
are followed in social or professional settings.
Etiquette is a code of polite conduct. It is expected behavior
that shows respect, meant to make everyone feel
comfortable
3. Definition
Social Etiquette
Social etiquettes are used to interact politely in social situations.
Business Etiquette
Business etiquette is a set of manners that is accepted or required in a profession.
4. Various types of Business Etiquettes
E-mail Etiquette
Telephone Etiquette
Meeting Etiquette
Cubicle Etiquette
Dress Etiquette
Office Etiquette
6. Telephone Etiquette
Always introduce yourself at the beginning of all calls
Speak clearly and slowly
Be sensitive to your tone of voice
Avoid interruptions
7. Meeting Etiquette
Be on time
Prepare well for the meeting
Do not use your mobile phone
Be brief and relevant
Never interrupt anyone
8. Cubicle Etiquette
Knock before entering someone else’s cubicle
Choose your food wisely
Do not use speaker phones
Keep your hand off others desk and computers
Never interrupt your colleagues without permission
Do not loiter
9. Dress Etiquette
Wear professional clothes
Neat and well-ironed
Simple yet elegant
Never wear strong deo, perfumes
Wear light make-up
10. Office Etiquette
Be punctual
Be a good team player
Avoid using slangs and vulgar language in the office
Treat all co-workers with respect and courtesy
11. Social Etiquettes
Social etiquettes is important for an individual as it teaches him how to behave in
society.
It will allow you to put best foot forward in dealing with day-to-day social
demands.
It has two categories:
Personal etiquettes
Family etiquettes
12. Social Etiquettes- Personal Etiquettes
Personal Hygiene - Self cleaning is Personal Hygiene like cleaning hands nails, tooth.
Wearing clean and pressed cloths and shoes.
Dress code – Wearing different cloths at different situations.
Formal – At office and meetings etc.
Informal – At party and picnic etc.
Postures – posture is our body language like how we sit and stand in front of others,
and how we talk to different peoples.
Mind and soul – Our thinking and believes.
Thoughts – It refers to what one think about something.
Attitude – The way that one think, feel or behave.
13. Social Etiquettes - Family Etiquettes
It is all about doing the right things at home.
Proper family etiquette always starts with the parents and how healthy their
relationship is.
Keep our home and room clean.
Respect the privacy of the other members of your family.
14. Social Etiquettes - Family Etiquettes
Empathy – It is wide range of experiences.
Sympathy – It is feeling bad for someone.
Responsibility – taking some responsibility.
Respect – Respect is accepting someone as he/she is.
Mutuality- sharing of sentiments.
16. Introducing in Social and Business Etiquette
In a social situation, introduce the person you wish to honor first, such as when
you introduce a friend to your family members or an adult to a child.
If you are introducing your boss or another higher-level executive to someone of
lower rank, always name your boss first. In the formal business environment,
always introduce someone using first and last names.
17. Technical Difference Between Social and Business
Etiquette
When using technology, the rules for business and social etiquette are vastly
different. When you are using email and cell phones for personal reasons, you
can be as informal as we wish.
when using your work email, and avoid sending jokes or personal notes to work
colleagues. Turn off or silence your cell phones while you are in the office or at
a business meeting.
18. Meals
In a social situation, you may order whatever you like, but during a business
meal, avoid foods that are messy or need to be eaten with your hands.
While conducting business during lunch, it is acceptable to place documents or a
small tablet computer on the table, but never place your briefcase or purse on
the table, those items should always be placed on the floor near your seat.
19. IMPORTANCE OF SOCIAL ETIQUETTE
Good behavior and manners are never out of style.
Without etiquette, members of society would show far too much impatience and
disrespect for one another.
The first impression count.
Good social etiquettes make good and strong friends.
20. IMPORTANCE OF SOCIAL ETIQUETTE
Boost confidence and self-esteem.
Develop strong social skills and relationships.
To know how to greet other person.
Good etiquettes increase happiness.
21. IMPORTANCE OF BUSINESS ETIQUETTE
Business etiquette helps foster better communication within office and externally.
Business etiquette helps develop standard business practices at all levels of your
corporate rank.
The key component of sales, after-sales service, loyalty building, trouble-shooting
and marketing rely solely upon business etiquette. Products or services offered
by a company are secondary over business etiquette.
22. IMPORTANCE OF BUSINESS ETIQUETTE
Excellent business etiquette boosts staff confidence and creates healthy working
ambience.
Companies with great business etiquette are less prone to lawsuits and adverse
publicity.
Helps better understanding of foreign trade partners, associates and customers.
