1. 1
Susan Nolan
Royston, Hertfordshire
SG8 5BT
01763246173 07790845174
susan.nolan@hotmail.co.uk
Profile
An efficient, reliable, intelligent, discrete, trustworthy Administrator/Secretary/PA with the ability to
communicate with people at all levels. I have extensive administration experience, and good IT skills.
I work well as part of a team or using my own initiative, I can work quickly and accurately under
pressure. I am proactive with excellent interpersonal skills with a professional approach.
Key Skills and abilities:
• Experienced all round administrator who can meet deadlines
• Excellent Customer Service Skills
• Proficient in Microsoft Office/Excel
• Organised and able to create office procedures
• NVQ Business and Administration level 2
• PA/Secretarial experience and diplomas
• First class prioritising qualities and excellent time management
• Manage and organise workload effectively
• Excellent communication skills
• Highly self-motivated and a problem solver
• Positive, friendly and flexible approach
Administration skills:
• Committee room bookings, handling post/distribution, answering the telephone
• Event organising, liaising with internal/external organisations to produce an exhibition.
• Accurate data entry/invoice processing. Filing and sorting electronic files.
• Audio and shorthand skills
• Diary management
• Handling expenses and logging
• Sales skills: Taking and generating calls in a sales environment
• Business Development: Producing Master Service & Confidentiality Agreements.
• Safety: Induction training for new staff. Auditing
Work Experience:
Leeds University, Leeds Feb – Mar 2016
Reception/Administrator temporary role
Greeting students, handing out exam results, taking phone calls and dealing with enquiries. Other
administration tasks

2. 2
Carat UK Ltd, Leeds Nov 15 – Feb 2016
PA/Receptionist temporary role
My job entailed booking meeting rooms, ordering stationery/supplies for the office, post, booking train
tickets/hotels, keeping the front of house tidy and receiving/booking in clients and getting meeting
rooms ready for use. I also used their Global Expenses system to submit invoices and receipts for
expenses
OMYA UK LTD, Royston, Herfordshire Sep 14 – Nov 2015
Plant Administrator Contract
Assisting the Plant Manager with the day to day running of the offices. Procurement, sourcing
equipment/products or suppliers. Raising purchase orders on SAP. Answering the telephones,
arranging meetings and organising travel and hotels. Arranged new cleaning contract.
Euro Environmental Group, Royston, Herfordshire Mar 13 – Aug 2014
Depot Administrator
My role involved sourcing equipment, ordering goods, raising purchase orders, reconciling the
paperwork from invoices for accounts, sorting queries and sending to head office. My HR role -
assisting candidates to complete the necessary paperwork, inductions for new starters. creating
folders for every individual. Collating information from timesheets working out hours/salary for up to 40
staff and operatives. I looked after the safety clothing stores, kept the stock up to date, ordering PPE
when required and issuing out. Completing Fire alarms checks on a weekly basis the role was very
varied.
1st Choice Recruitment, Biggleswade Jan 13 – Mar 2013
Secretary/PA
I worked for Bedfordshire Council in a Residential Children's home, updating the resident’s files,
replying to letters on behalf of the Manager.
I also worked for ETEL answering the telephone, greeting clients, sorting the post, booking out
Engineers to appointments, relaying to customers etc.
Medical Research Council, Cambridge Jul 2012 – Jan 2013
Receptionist/Administrator
My role was receiving clients/visitors to the building, answering the telephone, organising the pool cars
for use, booking meeting rooms, arranging refreshments, post and many other administration tasks.
Ministry of Defence, Bassingbourne, Hertfordshire May 09 – Jan 2012
Enlistments Clerk
Working at a Phase 1 training unit, presenting lectures to new recruits, explaining the completion of
forms for the enlistment process. Answering queries face to face and via telephone and emails.
Produced ID cards for the recruits, dog tags and the necessary forms required to move them on after
their training to phase 2.
Prior to 2009 I completed contract roles working for companies such as Support officer in HR for North
Herts District Council, Media Agency, Patent and Trade Mark Attorney, East of England Development
Agency, LCG Bioscience, Burgoyne Alford Insurance Brokers, Johnston Engineering Ltd, British
Aerospace.

3. 3
Education & Training
CRB DBS Disclosure Feb - 2016 current
HABC Jul 2015
LEVEL 2 Award in Safe Moving and Handling
In House SAP training Apr 2015
Microsoft Office/Word/Excel,Outlook, TAS Books, Sage
HABC Mar 2015
Level 2 Award in Food Safety & Manufacturing
QCF Jan 2015
Timeware Profesional
NVQ Feb 2012
NVQ Level 2 Business and Administration
Hertfordshire College Sep 2010
GCSE English & Maths Jun 2010
European Computer Drivers Licence ECDL/ITQ May 2010
DII MOD software and Tafmis/oracle/JPA systems Mar 2008
TEFL Qualification Jun 2007
Quality Auditing Course
ISO 14001, EMAS, ISO9001 & EN197-2
GCSE Geography, Office Practice, English, Typing A & B's
GCSE Shorthand, RSA Typing I & II
Interests
I worked on a voluntary basis for Home Start, an organisation for people struggling with children under
5. I enjoy skiing with my family in the winter months and in summer walking and swimming.
References
Excellent references available on request