Suraj Kumar

New Delhi Area, India India

Senior Quality Analyst at Royal Bank of Scotland

Finance / Banking / Insurance

I have over 3 years of experience working in the Banking & Consulting sector. Currently, I work as Senior Quality Analyst at RBS; improving back-end services for our customers by monitoring transaction quality, building robust & flawless complaint resolution mechanism and creating & maintaining error free business operations to simplify customer's banking experience and hence enhance customer satisfaction. Previously, I was a Franchise Sales Consultant at Cybiz Corp, where I used to help some of the biggest Real Estate and F&B Franchising brands of the world to enter & expand in India by offering strategies, channel development, marketing, promotional events and distribution support. Wh...