Success stories included

1. An IBM Proof of Technology
IBM Business Process Manager v8.5
An Overview
© 2013 IBM Corporation

2. IBM Software
Agenda
IBM BPM V8.5 Product Overview
Summary of the key capabilities
IBM BPM 8.5 Mobile Enhancements
Smarter Process in the Cloud
Industry References
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© 2013 IBM Corporation

3. IBM Software
IBM Approach to BPM
Model-driven Automation +
Collaboration & Sharing
Simplified Experience to
Maximize Business
Participation
Powerfully Simple
Enterprise-Wide
Visibility, Scalability,
and Governance
Accessible Anytime,
Anywhere
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© 2013 IBM Corporation

4. IBM Smarter Process Platform:
Business Process & Decision Management
IBM Software
Blueworks Live: cloud-based business process MODELLER. The product integrate social
networking principles with business process modeling.
IBM Business Process Manager: a comprehensive BPM platform giving you visibility and
insight to manage business processes. Enables you to discover, document, automate, and
integrate business processes.
Other related products:
Operational Decision Manager: provides the power to intelligently automate a wide range
of decisions across business processes and applications.
Business Monitor: a cross-process, cross-system comprehensive business activity
monitoring (BAM) software that provides real-time operational visibility and actionable
insights to improve business outcomes.
Work together to deliver effective solutions for business operation improvement
© 2013 IBM Corporation

5. IBM Software
Obstacles to Scaling Up BPM Success
Developer Productivity
Managing Assets &
Dependencies
• Multiple dev teams
• Multiple dev systems
• Parallel development
• 1000’s of application assets
• Growing disorganization
• Poor reuse
Many
Assets
Complexity of
Process Lifecycle
Many
Authors
Many Processes
• 100’s -1000’s of projects
• Multiple versions per project
• Dozens of servers in multiple environments
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© 2013 IBM Corporation

6. IBM Software
BPM Leverages SOA Infrastructure
Finance
& Ops
Invoice
Reconciliation
Teams
Customer
Service
Executive
Management
Account
Administration
•
BPM
IBM Business
Process Manager
Advanced Edition
SOA
Systems
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© 2013 IBM Corporation

7. IBM Business Process Manager V8.5
IBM Software
Components
Social Collaboration
Mobile App
Portal
Dashboards
Coaches
Mobile
Toolkit
Process Server
Core BPM
BPMN
Process Rules
Advanced Automation & Integration
Performance
Data Warehouse
BPEL
Shared Assets
Process Center
Process Designer /
Optimizer
Integration
Adaptors
Server Registry
Versioned Assets
Process Center
Console
Network Multiple Process Centers
Integration
Designer
© 2013 IBM Corporation
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8. IBM Software
IBM BPM “Shared Model” Architecture
Process Developers
Business Modelers
Service & Integration Development
Process & Rule Modeling
Shared Process
Model
Managers / Analysts
Users
“… the picture IS
the process …”
Business Monitoring & Optimization
Task Portal & Forms
• Single shared process model – assets are always in synch
• Single integrated platform – everything you need in one offering
• Lower technical effort – less development time, cost, risk
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© 2013 IBM Corporation

9. IBM Software
IBM BPM provides governance of entire BPM lifecycle
Business & IT Authors
IT Developers
Enables collaboration between business authors and IT developers
Maintains dependencies between components in composite BPM Process Applications and
reusable Toolkits
Allows single-click deployment of process apps to run-time servers and displays status of
running process apps on each server
Includes execution environment for development and testing
Multiple Process Center support including the ability to search and share content between
process centers
Enhanced Governance capabilities including user-defined processes for snapshots and
deployment events
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© 2013 IBM Corporation

10. IBM Software
IBM BPM
Based on the BPMN 2.0 Standard
– Ease of adoption
Single Interface that enable business process authors and analysts to:
– Model and implement
– Simulate
– Inspect and debug
– Examine process performance
– Automatically optimize
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© 2013 IBM Corporation

11. IBM Software
IBM BPM Integration Designer
Authoring of complex
integrations and fully automated
Straight-Through Processes
– To support integration needs
of Process Apps authored in
Process Designer
Eclipse-based Integration
Designer makes it easier to:
– Build reusable SOA services
– Orchestrate existing services
– Access backend systems
Oriented to the more technical
integration specialist
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© 2013 IBM Corporation

12. IBM Software
IBM BPM –
End User Experience
Powerful BPM UI Capabilities
– Web 2.0 Process Portal delivering a highly collaborative work experience with
increased social capabilities and visibility for knowledge workers
– Coach Designer with the ability to create and reuse custom, user-defined Coach
controls, sections and templates
• Coach Designer promotes User Interface (UI) reuse and maximizes UI
development productivity
– Improved business process outcomes by significantly enhanced support for out-ofthe box and custom dashboards
• Real-time dashboards provide out-of-box visibility into work-in-progress
– Expanded REST/JSON API for mobile application development
Additional powerful UI features
– IBM Business Space UI framework - for creating an integrated and customized user
experience
– Federated task view for performing tasks, managing work items, tracking
performance and responding to events-all in real time
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© 2013 IBM Corporation

13. IBM Software
Consistent Document Management
Uniform storage and access of process-related documents
– New internal repository provides the same CMIS-based access as external ECM
systems
– “CMIS Toolkit” now delivers a single, consistent way of accessing all process
documents
– Migration / backward compatibility with previous IBM BPM versions
Content Management Interoperability Services
CMIS Toolkit
Document List
Document Viewer
C/R/U/D services
C
M
I
S
External
CMIS
repository
Internal
CMIS
repository
External
CMIS
repository
FileNet CM
IBM CM8
Alfresco
SharePoint
…
External
CMIS
repository
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© 2013 IBM Corporation

14. IBM Software
IBM BPM 8.5 Mobile Enhancements
Where we were as of 8.0.x :
– Full complement of REST APIs
– An IBM BPM iOS app in the iTunes App Store
Native Objective C app using iFrame for Coaches
– A sample hybrid app (Android, iOS) in BPM Samples Exchange
Built with IBM Worklight, using iFrame for Coaches
Summary of enhancements in 8.5 for developing mobile clients
Entitlement for IBM Worklight Enterprise Edition Environment for development
New mobile toolkit with optimized mobile coach views in BPM Samples Exchange
Written using dojox.mobile
Will require 8.5 due to some required coach changes including dojo level
and better support for transitions
Content to include: Location / Map, Camera, Mobile view layout, UI controls,
illustrative sample process, Worklight BPM Adapter to call BPM REST APIs
© 2013 IBM Corporation

15. IBM Software
IBM Operational Decision Manager
Automate and govern repeatable decisions
Provides an elegant development environment, along with dedicated, business user
interfaces, for automating and governing frequently occurring, repeatable business decisions
across processes and applications.
Helps support the ‘smart’ in Smarter Process, supporting decision automation inside
business processes, mobile applications and cloud environments.
Provides an integrated repository and management components, allowing subject matter
experts to maintain and govern their business decisions.
Provides the runtime components to automate decision logic, enabling the detection of
business situations and precise response based on the context of the interaction.
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© 2013 IBM Corporation

16. IBM Software
IBM Business Monitor
IBM Business Monitor provides detailed business activity monitoring to help improve
business agility. It offers customizable dashboards, notifications and alerts to provide near
real-time visibility into business operations, transactions and processes for better business
insights. IBM Business Monitor helps identify evolving business opportunities, trends and
issues through statistical analysis of current and historical data.
Provides near real-time calculations and analysis that provide insights into business
activities.
Customizable dashboards that display current, historical and predictive information.
Automated notifications and alerts that help you respond to evolving business trends and
issues.
Visibility across disparate business systems that span multiple applications and products.
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© 2013 IBM Corporation

17. IBM Software
Smarter Process – Cloud Overview
There are three Smarter Process cloud offerings:
IBM Blueworks Live
Public Cloud
Process & Decision
Discovery
IBM BPM on Cloud
Public Cloud
Process Orchestration
& Optimization
IBM BPM Application Pattern
IBM ODM Application Pattern
Private Cloud
Process & Decision Built-in Expertise
© 2013 IBM Corporation

18. IBM Software
Blueworks Live
Capturing processes: provides various tools using the collaborative principles to discover
those processes with maximum accuracy. Blueworks Live uses a of elements from the
BPMN 2.0 notation.
Data import and export: Blueworks Live allows users to import diagrams from Microsoft
Visio. In terms of export, users can automatically generate outputs in Microsoft Office
products.
Centralized collaboration: uses many social networking features, enabling team
collaboration: Instant messaging, Live news feeds, Commenting (process changes)
Automating simple processes: Blueworks Live provides its users also with automate process
feature, used for ad-hoc processes governance. Instead of using e-mails to communicate
certain agendas, in-built workflow is used, so all the information is contained in one place,
and all the involved people are notified in the moment, when their participation is required.
Over 300,000 business assets.
Free Trial: https://www.blueworkslive.com/signup/trial
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© 2013 IBM Corporation

19. IBM Software
Industry References
Banca:
BBVA: proceso operativo del área Corporate & Investment Banking para la ayuda a la toma
de decisiones, consiguiendo realizar decisiones con mayor facilidad y seguridad integrado
en la plataforma tecnológica de BBVA CIB.
CaixaBank: proceso “Hazte cliente” de captación de clientes por Internet, consiguiendo
reducir el tiempo necesario para realizar la contratación de 60 días a 21 días en el 90% de
los casos.
Banco Espirito Santo: ha permitido la reestructuración de los procesos claves. Permitiendo
el acceso a usuarios de negocio de forma fácil y con la mínima intervención de TI.
http://www.youtube.com/watch?v=Uk-nENml30M
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© 2013 IBM Corporation

20. IBM Software
Referencias por Industria
Farma
Laboratorios Hipra: consiguió la reducción de costes por lotes defectuosos. Vea aquí el
caso completo: http://ibm.co/1aqnuzZ
Alliance Healthcare: optimización del proceso de “gestión de incidencias”, consiguiendo
pasar de una resolución de incidencias de 2 días a 7 horas y un ahorro de costes del 47% y
un cumplimiento SLA del 100%.. http://bit.ly/1aTYPbp
Seguros
Allianz: ha mejorado la visibilidad y eficiencia en la gestión de reclamaciones al
implementar IBM BPM.
Allianz: ha acelerado el procesos de detección de fraude en un 50% y aumenta la
productividad de los empleados en un 60%
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© 2013 IBM Corporation

21. IBM Software
Referencias internacionales
Brasil:
Confederação Nacional das Empresas de Seguros Gerais, Previdência Privada e Vida,
Saúde Suplementar e Capitalização: ha reducido el tiempo de gestión de reclamaciones
en un 95%, aumenta 50 veces la capacidad de transacciones y reduce los costes operativos
con IBM BPM.
Banco Fibra: ha mejorado sus ventajas competitivas y agilizado su proceso de solicitud de
crédito.
México:
Instituto de Tecnología de Monterrey: ha mejorado la eficiencia operativa y el tiempo de
lanzamiento de nuevos servicios, así como mejora la gestión de los sistemas.
Centro Médico ABC: ha logrado implementar procesos ágiles en la resolución de
problemas y mejorado el cumplimiento regulatorio e intercambio de información.
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© 2013 IBM Corporation

22. IBM Software
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© 2013 IBM Corporation