1. INTERDEPARTMENTAL
RELATIONSHIP
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY, ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

2. INTER- DEPARTMENTAL
RELATIONSHIP
SALES &
MARKETING
PERSONNEL
PURCHASE
STORES
FOOD &
BEVERAGE
SECURITY
MAINTENANCE
FRONT-
OFFICE
HOUSE-
KEEPING

3. COORDINATION WITH FRONT OFFICE
► Information regarding room status
► VIP arrivals and special requests
► Updating guest history
► Planning, organising and handling of room inventory
► Special requests by guests
► Handling children, sick guests, physically challenged guests
► Permanent/ long stay guests
► DND and DL procedures
► Uniforms for staff
► Issue of keys
► Reports and records on daily basis
► Planning major maintenance activities
► Information pertaining to budgets of department
► Cleaning and maintenance of front office areas

4. COORDINATION WITH ENGINEERING & MAINTENANCE
DEPARTMENT
► Regular maintenances of hotel areas
► Scheduled maintenance for various areas in the hotel
► Planning preventive maintenances of rooms and public
areas
► Follow up on pending maintenances
► Handling guest complaints and requests
► Energy conservation practices
► Uniforms for staff
► Information pertaining to budgets of department
► Issue of keys when necessary
► Repair and maintenance of all equipment used in
department
► Technical inputs before procuring new equipments

5. Coordination with Food and
Beverage
► Cleaning and maintenance of restaurants and
other outlets
► Renovation and refurbishment of all outlets
► Exchange of linen and uniforms
► Decoration for festivals and promotions
► Close contact with butler and room service
► Placement of amenities and minibar replenishment
► Food and cafeteria facilities for staff

6. COORDINATON WITH SECURITY
► Safety and security of guests
► Safety and security of hotel building, property and
staff
► Gate pass procedure
► Handling employee issues
► Handling and control of keys
► Training on emergency situation handling
► Prevention in misuse of lockers and other back
areas
► Uniforms for staff

7. COORDINATION WITH STORES
► Availability of day to day necessities of
housekeeping
► Stocks linen and supplies
► Communication through Store Requisition Form
► Procurement of guest supplies, cleaning supplies
and all other items required by housekeeping
► Sourcing a vendor for these items
► Handling cash purchases
► Receiving and storage of items
► Handling inventories and control procedures
► Information relevant to budgeting process
► Cleaning and maintenance of areas
► Uniforms for staff

8. COORDINATION WITH
PERSONNEL / HR DEPT.
► For all employee records
► Disciplinary action and counselling
► Employee benefits
► Performance appraisals and career planning
► Recruitment and selection
► Training and development of employees
► Uniforms for staff
► Handling contract labour

9. COORDINATION WITH PURCHASE
DEPT.
►Procures out of stock items for
Housekeeping
such as
Guest Supplies & Amenities
Stationery
Linen
Cleaning Materials and
Equipment
HK should convey their requirements
through advance notice through

10. COORDINATION WITH SALES &
MARKETING
► Occupancy forecast
► Future budgeting
► Repeat business
► Uniforms
► Vice –versa relation with both
if the sales person brings the guest and HK
does not execute its function with
excellence guest will not turn up
and if the rooms are well kept, if the sales
do not work than in both case occupancy
falls.

11. Coordination with Finance
►Handling employee related issues
►For approval of budgets
►Inventory and cost control procedures
►Clearing of bills from suppliers
►Gate pass procedure
►Cleaning and maintenance of areas
►Uniforms for staff

12. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY, ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com