Communication

Communication Communication : The transfer of information from a sender to a receiver, with the information being understood by the receiver. Noise: Obstructs or interferes with communication. Feedback: Facilitates communication.

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[object Object],[object Object],Encoding Thought Transmission Of Message Noise Reception Decoding Understanding Feedback

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Communication Flow Horizonta l Diagonal Upward Downward Downward Communication flows from people at higher levels to those at lower levels in the organizational hierarchy.

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Advantages Disadvantages Written Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oral Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],Non-verbal Communication (Facial Expressions and body gestures ) ,[object Object],[object Object],[object Object],[object Object]

[object Object],Formal reports Bulletins Prerecorded Speeches Video Conferences Live speeches Online Discussion groups Face-to-face Conversations Telephone Conversations Voice Mail Electronic mail Memos, letters Low Channel richness High Channel Richness

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Communication

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Communication