Summary of mobile workforce trends,benefits and constraints.

1. Mobile Workforce
F I S H E R S A N F R A N C I S C O C I O F O R U M
M A Y 2 1 S T
, 2 0 1 5

2. Discussion Points
• Today’s state and progress
• Are remote worker programs effective today?
• Benefits
• Challenges
• Effects on Management Needs / Capabilities/
Styles/ Approaches
• Collaboration Application Demands
• Mobile Transformation Programs
• Future trends

3. What employees want
 “A portable, always on, always connected working
environment that follows an employee no matter
where they go, no matter what device they chose to
use, and no matter what connectivity they happen to
be leveraging“
 Work wherever, whenever, on any device.

4. Today’s State of Remote Workers
0%
10%
20%
30%
40%
50%
60%
70%
What Percent of Co’s Allow Remote Working? *
Allow remote
working
Don't allow
* uSamp 2014 Survey

5. Today’s State of Remote Workers
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
All
Companies
Small Medium Large
Of those allowed, what do employees do? *
Work Remotely
Work in office
Remotely & Office
* uSamp 2014 Survey

6. Today’s State of Remote Workers
47%
23%
18%
9%
3%
Why do employees go into the office? *
It's expected of me
To have face-face
interaction
To be more productive
To be team player
To get out of the house
* uSamp 2014 Survey

7. Is a remote worker program effective today?
 Company culture critical to success
 RedHat good example of where it does work well
 Apple = centralized, command and control. Doesn’t work well.
 Type of work matters
 Effective for general productivity and sales, not as effective for idea
generation and innovation (true?)
Are remote worker programs effective at
your companies?

8. Benefits
Worker
 Flexibility in work/life balance
 Ability to be productive against high commute times
Company
 Reduction in Real Estate / Facility needs
 Attract workers to companies located in high cost,
housing constrained cities

9. Challenges
 Broad device support (BYOD)
 Remote support
 Security and Compliance (location, device and
content)
 Connectivity
 Training
 Government restrictions / regulations (Issues
w/non-exempt workers, EU laws)

10. Effects on Management
Needs/Capabilities/Styles/Approaches
 Increase in communication needed-integrate in apps
 Prioritize transparency with teams
 Increased focus on results oriented performance and
new performance metrics
 Creating periodic team building events for groups to
interact face-face
 Continued migration from 8-5 workdays to always
on, with work-life balance and ongoing task (Is this
good?)

11. Collaboration Application Demands
 Video and Voice
 Increased reliance on Enterprise Collaboration Apps
(more or less important).
 Collaboration Apps need to be more user friendly /
process specific
 Moving away from standard email? (Slack)
 Is Verse any better?
 Data and analytic applications – need to be more
mobile friendly
 What applications are useful?

12. Mobile Transformation Required for Success
 82% of companies today have dedicated Mobile
Transformation Teams for internal and external
facing applications.
 55% of mobile transformation projects are
employee focused.
*Constellation Research, "The Strategic Impact of Mobile Transformation on Business Value", December 2014

13. Stages of mobile transformation / maturity
Stage 1 Stage 2 Stage 3 Stage 4
Some basic
investment
Updated tools
processes to be
mobile accessible
Updated tools processes to
leverage mobile specific
features
Implemented
new tools /
processes
*Constellation Research, "The Strategic Impact of Mobile Transformation on Business Value", December 2014

14. Are Companies rethinking tools/processes provided
to employees?
0%
20%
40%
60%
80%
100%
Stage 1 Stage 2 Stage 3 Stage 4
Organizations Moving to Greater Maturity
*Constellation Research, "The Strategic Impact of Mobile Transformation on Business Value", December 2014

15. Future of Work
 Transportation effects and future
trends
 Driverless cars and its effect on
commercial real estate.
 Less parking available =more transit
and mobile workers. Urban use
initially, long-term commute use
 Virtual Reality (Oculus Rift)
 Will this affect the way we
collaborate?