STEVE SMITH
A successful Sales Manager with a proven track record who consistently delivers and exceeds goals.
Experience of industry is second to none having been an Operations Manager for 11years has helped
solidify and retain existing client base as well as drive new business opportunities. Speaking the
'language' needed to gain true credibility and trust, having exceptional interpersonal and communication
skills. With integrity and enthusiasm, I drive projects along with a strong contagious ‘can do’ attitude.
With a desire to succeed, I create and nurture potential customers, converting them into buying
customers. Achieving targets and delivering results within several different and diverse markets.
Has a commercial awareness and understanding of contribution, gross margin and what is important for
the company. With over 28 years of management experience, can demonstrate strong leadership
giving clear direction and instructions to the broader teams including technical, administrative and
commercial keeping them updated, engaged and motivated. Driven by success and drawing
confidence from consistent results, exceptional customer feedback and positive personal reviews, I am
now looking for career progression to develop, stretch and challenge my strong sales ability.
A well respected ambassador for any company wishing to recruit or expand its existing sales structure.
Giving a breath of fresh air with an alternative approach gained through a deep understanding of the
industry, process and business outcomes.
 Achieved sales target by over 130% in 2015
 Brought in UK’s largest ever customer in June 2015 for Imerys – Carbonates division.
 28 years Management experience
 Chartered Engineer within the EC UK
 Reduced Customer complaints by 90% over a 2 year period.
 Accurately budgeted and forecasted to ensure the company could plan to achieve its goals &
objectives effectively.
 Presented to Customers, Senior Executives and Management within the European Operations
on sales performance, budgets and results. On several occasions, has delivered presentations
to conferences with an excess of 200 professionals present.
 Successfully instigated several new product developments (NPD)
 Reduced the workforce by 45% in order to compensate for the 2009 downturn which ensured
that profitability was maintained.
 Fully conversant with ISO9001, ISO14001 and OHSAS18001 procedures
 Became the Youngest Managers Deputy ever appointed in the UK within British Coal at the age
of 23
 Professional Member of the Institute of Materials, Minerals & Mining (MIMMM)
PROFILE
KEY CAREER ACHIEVEMENTS

IMERYS MINERALS LIMITED – CARBONATES DIVISION
http://www.imerys-carbonates.com
IMERYS is a €3.8B international company, supplying high-performance minerals to many diverse
markets. A division of Imerys – is the Carbonates Group, producing functional additives that are
essential for many industries, principally plastics & polymers, film, paper, paint, sealants & adhesives.
IMERYS CARBONATES SALES MANAGER UK & IRE (2014 – PRESENT)
Having impressed the European Senior Directors during several presentations, it was clear my
communications skill were not being fully utilised as an Operations Manager. The move to sales was
agreed in 2013 and I quickly took responsibility for all the sales into every market within the UK &
Ireland.
Achieved 130% of budget volume in 2015, bringing in several new customers, including the largest
customer ever supplied by the UK’s production site.
Able to accurately forecast and budget volumes in order for the operations to efficiently plan their
production schedules. Capable of obtaining and maintaining customer loyalty, even when asking for
annual price increases.
OPERATIONS MANAGER 2003 - 2013
Originally employed as Deputy Manager for the UK Production plant, I demonstrated quantifiable
management skills which led to my promotion to Operations Manager within 18 months. Later in 2011,
I carried out the dual role of Sales & Operations Manager, until finally becoming 100% sales focused in
2014.
Reporting to the European Carbonates Director based in France, I built a strong relationship and level
of trust, that his visits to site were just once a year. Was responsible for 25 employees and a
processing plant that operated 24-7.
Forecasted and budgeted finances was an integral part of my role, being accountable for a £5.5Million
turnover, recovering £1M gross margin for the business. This involved compiling monthly excel
spreadsheets matching actual against budget data for the European Executive Management team and
Financial Controller.
During the 2009 downturn, reduced staff by 45% to ensure the manning levels met production
requirements. This saved the company over £300k in annual costs.
Taking full charge of the responses to customers, I implemented a number of significant improvements
that resulted in a 90% reduction in overall customer complaints over a 2 year period.
AB MAURI PRODUCTS – http://www.abmauri.com/
SHIFT PRODUCTION MANAGER 1996 - 2003
AB Mauri was formed as an operating division of Associated British Foods plc (ABF). This was a joint
venture between ABF and the Australian company, Burns Philp. AB Mauri supplied 40% share of the Yeast
market in Great Britain, Belgium & Holland.
As Shift Manager, I successfully controlled all on-site factory operations (and off-site distribution out of
normal office hours).
I gained a firm understanding of the nature of short product life, ever changing customer demands and
critical production deadlines that were needed to be met in the food industry.
STERN FENSTER uPVC LTD – http://www.sternfenster.co.uk/
SHIFT PRODUCTION MANAGER 1994 - 1996
Sternfenster Trade Sales are a business that has been manufacturing uPVC windows and doors since
1974. Also operated under the trade name StarGlaze.
CAREER HISTORY

I managed the flow of high volume/large batch operations in the bespoke manufacture of uPVC windows
and doors. Was responsible for the planning and organising of over 50 employees.
BRITISH COAL MANTON COLLIERY WORKSOP – http://www.ukcoal.com/
COLLIERY DEPUTY 1981 - 1994
I was responsible for £8 Million of equipment and a workforce of up to 45 employees.
Work email steve.smith@imerys.com Private email steve_smith1@mail.com
72 Trinity Lane
Beverley Home Telephone 01482 866950
East Yorkshire Mobile Telephone 0774 8885726
HU17 0AU
The first 4 qualifications are regarded by the IOM 3
as an Honours Degree Equivalent
 Higher National Diploma (HND) Mining/Mechanical Engineering (B-Tec)
 Organisation & Management (I.min.E stage 3)
 Engineering Council Examinations (I.min.E stage 2)
 First Class Certificate Of Competency
 Chartered Engineer within EC UK
 Professional Member of the Institute of Materials, Minerals & Mining (MIMMM)
 Fully computer literate, in particular Microsoft Office
 Current full clean driving licence
 2 daughters, aged 24 & 22 years,
 Outside interests:- Keeping fit, playing tennis, keyboards & piano, travelling (city breaks), skiing,
cooking and eating out.
QUALIFICATIONS & PERSONAL DETAILS