A live webinar (February 2016) specifically for ATM operators who have limited QA resources and want to get the most out of their existing ATM testing infrastructure. Presenter Colin Fraser from FIS explained how to implement a methodology that fits the needs of small to medium-size ATM operators.

1. WEBINAR FEBRUARY 2016:
SMARTER ATM TESTING FOR SMALLER TEAMS

2. Open Test Solutions
> Branch Transformation
> EMV
> Mobile and Contactless
> New revenue streams like DCC
> Convergence of channels
2

3. Open Test Solutions 3
What we test
ATMs
HSM
On Us
Off Us
Monitoring
Server
Visa
Mastercard
Telco Top-up
Advertisement
Server
Antivirus &
Security
Settlement/
Journaling
CUSTOMER
CONFIG
CARDS ACCOUNTS
HOST
VENDOR ATM
APPLICATION

4. Open Test Solutions 4
What we test
ATMs
And everything else…
HSM
On Us
Off Us
Monitoring
Server
Visa
Mastercard
Telco Top-up
Advertisement
Server
Antivirus &
Security
Settlement/
Journaling
CUSTOMER
CONFIG
CARDS ACCOUNTS
HOST
VENDOR ATM
APPLICATION

5. Open Test Solutions
>Customer experience
>Business risk
>Quality
>Performance
>Security
5
Reasons for
testing…

6. Open Test Solutions 6
When are we finished?
Tested
Not tested
Tests executed in a
typical cycle
10%
90%

7. Open Test Solutions 7
But how do you know
if a change has
affected an unrelated area?

8. Open Test Solutions 8
Often, scope is the only variable
Squeezed Quality Assurance
Time
Cost Scope
QUALITY

9. Open Test Solutions 9
How we test…
Manually
Offshore
Outsourced
No Testing

10. Open Test Solutions
Manual Testing
Challenges
10
>Needs dedicated staff
>Slow: 25 tests per day typical
>Limited test coverage based
on risk assessment
>QA time often squeezed: overtime
or unsociable hours
>Leaves ATMs unused
60% of time

11. Open Test Solutions
Outsourced
Testing Challenges
11
>Lack of visibility
>Loss of in-house capability
>Need to provide test environment
>Staff churn
>Cost effectiveness

12. Open Test Solutions
Automated
Testing Challenges
12
>Up front investment
>Takes time to build tests
>May need different skills
>IT infrastructure impact

13. Open Test Solutions
Comparing test approaches
13
Time
% of test plan executed per cycle with fixed number of staff
Outsourced
Manual
Automated
100%
0%

14. Open Test Solutions 14
ATM Test
Automation

15. Open Test Solutions 15
Test Automation: obvious benefits
>Shorten test cycles
>Increase test coverage
>Reduce risk

16. Open Test Solutions 16
Unexpected benefits
>Improve vendor management
>Improve staff engagement
>Increase agility
>Build a valuable asset

17. Open Test Solutions
Before: 800 manual ATM tests took 23 man days
A real-world example
>UK bank
>Complex ATM migration project
>ATM software migration
>Switch migration
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After: 4,500 tests in less than 12 hours

18. Open Test Solutions 18
So far, the time savings from
applying this new model have been
worth over £1m compared to the
projected manual costs of testing.
Subsequent annual savings, in the
maintenance cycle, is predicted at
around £1m per annum.
Major UK Bank Executive

19. Open Test Solutions
Implementing test
automation
>Identify a project
>Build the business case
>Define achievable success
criteria
>Plan the automation project
>Plan the follow up
>Implement

20. Open Test Solutions 20
Automated testing for the ATMs in your test room
ATM TestBench
Payment
Network
ATM Payment Host
Host comms
ATM TestBench: an FIS solution
Automation

21. Open Test Solutions
Enable ATM TestBench on the ATM and
automate tests you run manually today
> Unattended test execution at real ATMs
> Automatic analysis
> Negative testing
> Reporting
> Minimal IT infrastructure
> Toggle ATM between manual and
automated testing
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22. Open Test Solutions
In short

23. Open Test Solutions 23
Small QA teams face specific challenges
Teams need to become more efficient
Test automation is a good way to become
more effective
ATM TestBench is a cost effective solution
for test automation

24. Find out more
24
www.fisglobal.com
opentestsolutions@fisglobal.com