1. Sterling C. Holmes
911 East Hargett Street, Raleigh, NC 27601 Cell: 919-757-8975 sholmes34@hotmail.com
SUMMARY OF QUALIFICATIONS
20+ years of results-driven information systems experience with knowledge in the following areas:
• UNIX Administration • Monitoring Client Systems
• WAN Administration • Technical Support
• Database Administration • Troubleshooting
• Mainframe Operations
• Active Directory
• Customer Service
• Remedy Ticket System
COMPUTER SKILLS
Operating: OS390, z/OS SYSPLEX, MVS, JES, JCL, UNIX, DOS, WINDOWS XP and WINDOWS NT
Network Systems: Midrange, Tivoli, Unix, AS400
Hardware: IBM Mainframe, IBM 3490/B18, IBM 3480, 3490E-A20, 3590, Storagetek-4410, 9310
Server: Candle, Unix, IBM, Windows 2000
Software: CA7, CA11, TSO, PERRIGRIN, CICS, IMS
PROFESSIONAL EXPERIENCE
Senior Computer Operator/Network Analyst at GlaxoSmithKline, Contract 2006 – Present
• Monitored Wide Area Networks for multiple customers and locations.
• Coordinated support and troubleshooting assistance for Network Engineering Group.
• Served as a liaison between customers, vendors and telecommunication providers to restore and maintain
connectivity during outages.
• Maintained client systems including Midrange Operations, Candle and Unix servers working in an MVS
mainframe environment using CICS, CA7, SAR, TSO and ISPF.
• Responsible for solving customer questions as a help desk operator.
• Responsible for handling tape/media recalls including library audits, media degaussing load/unload tape
robots.
• ESM monitoring
• Remedy and RTPA creation.
Senior Computer Operator/Network Analyst, Affiliated Computer, Contracted 2000 - 2005
Services - Charlotte, NC
• Monitored Wide Area Networks for multiple customers and locations.
• Coordinated support and troubleshooting assistance for Network Engineering Group.
• Served as a liaison between customers, vendors and telecommunication providers to restore and maintain
connectivity during outages.
• Maintained client systems including Midrange Operations, Candle and Unix servers working in an MVS
mainframe environment using CICS, CA7, SAR, TSO and ISPF.
• Responsible for solving customer questions as a help desk operator.
• Isolated the locations and origin of failures, degrades on lightwave and digital transmission equipment.

2. Provisioning/Repair Coordinator, Concord Telephone Communications – Concord, NC 1999 – 2000
• Managed the actual cut over of ported numbers with ILEC’s and the customer.
This included performing the necessary functions in the switch, the SOA database and testing as required.
• Coordinated the repair activities of ported, resale, and special service customers. This included receiving
trouble reports, initiating appropriate test, handing trouble off to appropriate ILEC, Internal Department or
IXC, logging status information on the created trouble ticket, and closing out the ticket in the appropriate
operating system.
Telecommunications Analyst, Duke Power/DukeNet – Charlotte, NC 1999 – 1999
• Monitored and diagnosed problems associated with all telecommunications infrastructures (i.e. fiber optic
and microwave networks, telephone systems, data networks and digital radio).
• Established a detailed knowledge and proficiency of Duke telecommunications infrastructures, and
problem-solving skills and tools to restore service to external customers.
• Dispatched and advised Telecommunications Field Technicians to restore service to customers when more
complex issues were involved.
• Utilized problem/change management systems to document all problems and changed activities to affect
timely response to customers and provide information for root cause analysis.
• Coordinated activities of Field technicians to execute circuit provisioning and turned-up orders on the Duke
Energy transport network.
• Coordinated with DukeNet partners and customers as required to complete provisioning orders.
Network Surveillance Engineer II, MCI Telecommunications – Cary, NC 1994 - 1999
• Identified and repaired network anomalies using multiple network management platforms.
• Utilized documentation, command and control functions to expeditiously identify and resolve routine
network troubles.
• Evaluated and acted as liaison for notification of escalating issues between internal customers and all
executive management.
• Developed and demonstrated proficiency in understanding the following technologies: Digital Radio, Sonet
ring, DS3’s M13’s RPS370 Optical Amps, and environmental.
• Performed system outage isolations, DS troubleshooting traffic restoration and repair.
• Monitored the following equipment: fiber cable, digital radios, multiplexers, digital cross connects (DXC),
site controllers and lightwave equipment.
• Isolated the locations and origin of failures, degrades on lightwave and digital transmission equipment.
EDUCATION
Bowie State University Bowie, Maryland 1984 – 1987