1. STEPHANIE LATHAM-MAGEE
71 Starview Drive (C) (203) 910-7787 (H) (860) 201-4866
Torrington, CT 06790 Email: stephanie.lathammagee@yahoo.com
PROFILE
Highly skilled and dedicated Operations/Administrative Manager with expertise in diverse industries including
companion care, telecommunications, mortgage and professional staffing.
COMPETENCIES
Strategic Planning Teach Coaching & Development
Goal Setting Performance Measurement & Tracking
Budget Management Marketing/Business Development
Resource Allocation Cross-Functional Team Facilitation
Project Management Continuous Improvement Initiatives
WORK EXPERIENCE
COMPANIONS & HOMEMAKERS, Farmington & Avon, CT 7/13 – Present
OFFICE MANAGER, Avon
Direct an administrative staff of five employees.
Coordinate with other Managers to utilize a pool of 1,100 available Home Companions.
Review existing requests for services and use pool of available resources to schedule assignments.
Direct key operational functions including budgeting, hiring, training, policies, procedures, quality
assurance, payroll, and office management.
Conduct marketing initiatives including outreach, public relations, establishment of a referral network
with senior/community centers, health centers, Discharge Planners, etc.
Built a strategic relationship with the UCONN health center.
Establish standards of excellence and Best Practices, followed by quality assurance reviews.
Use observations and feedback as a baseline for continuous improvement initiatives.
Grew client base to 387.
Ranked as the #1 office for growth of customer base.
VERIZON WIRELESS HEADQUARTERS, Meriden, CT 2009 – 2011
CONTINUITY MARKETING REPRESENTATIVE
Served in an administrative management and support role.
Set-up new accounts, processed orders, resolved billing issues and scheduled plan changes.
Served as primary liaison to valued clients.
Planned and coordinated project activities with internal and external resources.
Facilitated cross-functional meetings to keep all project stakeholders focused and on-target at all times.
TEMPORARY POSITIONS, Rocky Hill & Farmington, CT 2008 – 2009
MORTGAGE LOAN PROCESSING
Collaborated with Loan Officers, Underwriters and borrowers through all stages of the loan process.
Used a critical path process to coordinate, track and monitor all processes from start to finish.
Streamlined and re-engineered processes to achieve lean and efficient operations.
2. STEPHANIE LATHAM-MAGEE Page 2
Resumé (Continued)
WORK EXPERIENCE (Continued)
FIDELITY LENDERS, Branford, CT 2006 – 2008
OFFICE MANAGER/SENIOR LOAN PROCESSOR/UNDERWRITER
Planned and coordinated all activities relevant to loan applications, processing and underwriting,
appraisals, and title searches, up to and including closings.
Served as primary liaison to all loan stakeholders.
Took a proactive versus reactive response to problems and opportunities.
ATLANTIC MORTGAGE LENDERS, Hamden, CT 2002 – 2006
LOAN UNDERWRITER/OFFICE MANAGER
Managed key operational functions including payroll, office supplies and human resources.
Planned and coordinated all loan application processes/underwriting, appraisals, titles and closings.
L&S MORTGAGE, LLC, Orange, CT 2000 – 2006
OFFICE MANAGER
Ran key operational management functions including payroll, accounts receivable, collections,
recruitment, and schedules.
Established goals, Best Practices and performance standards.
Used ongoing performance monitoring as a baseline for continuous quality improvement.
LABOR READY, CT 1995 – 2000
DISTRICT SALES MANAGER
Oversaw Branch Managers to ensure compliance with company’s policies and procedures.
Developed district sales and marketing strategies to create new accounts, while maintaining current
customers.
Opened new offices in growth areas to promote and supply daily labor to companies and clients.
Hired Account Managers to solicit, maintain and create new accounts.
Created and implemented new marketing strategies to gain new clients.
EDUCATION
ALBERTUS MAGNUS COLLEGE, New Haven, CT
Business/Communication
Courses:
Computer Technology; Interpersonal Communication; College Writing; Mathematics For Managers;
Leadership Studies for Business; Public Relations; Research Methods; Literacy Generas; Applied
Economic Theory; Oral Communication; Writing for the Public Media; Psychological Concepts;
Sociology of Work