1. STEPHANIE KUHN
E-mail: sdcoles@ualberta.ca
Phone: 780-246-3908
Highlights of Qualifications:
 More than 10 yearsof experience inadministrativeandclerkpositionswithincreasinglevelsof
responsibility.
 ProficientwithMicrosoftOffice Suiteaswell asdatabase anddispatchsystems
 Excellentclerical andcustomerservice skillsandexperienced withdealingwithawide range of
personalitytypes
 Experiencedprofessional whoworkswell individuallyandaspart of a team
 Motivatedself-starterwithapositive attitude
Relevant Skills and Experience.
Administration:
 Experiencedwithonline filingsystems(e.g.Google docs,SharePoint)
 Distributedworkamongstagentswithinmyteamaswell aswithquestionsregardingtheirduties
 Communicatedbetweendepartmentsandclientsandagentsthroughinternal andexternalsources
 Downloadedworkreportsandkepttrackof workloadwithinthe departmenttoensure thatsufficient
manpowerwasavailable
 Issuedde-enrollmentsforexpiringcontractsandensuringnotificationsweresenttoutilitydistributors
 Completedqualityassurance checksonworkcompletedbyBSPGagentsand ensuredkeyperformance
indicatorsare met
 Confirmedprocedural updatesandnew processesandensuredchangesinpolicyandprocedure were
relayedtoagents
 Processedrenewalsandupdatesof contracts
 Completedaccountsworkincludingenduse customercancellations,cancellationsfornon-payment,
reinstatements,moves,holdsandproductchangesforenduse customercontracts
 Completedaccountandsystemupdatesfromaccountandsystemerrorqueues
 Ensurednewlycreatedandoldproceduresmetasetstandardfor companyprocedures
 Determinedthe appropriate levelof coverage forapplicants,implementedbenefitsandassistedwith
cancellingservicesif required.
 Ensuredsystemswere updatedwhenelectricutilityworkorderrequests were completed
 NavigatedandutilizedDistributionATCOCIS,ATSandCAD to ensure customers’needswere met
 ProcessedandinputtedPre-authorizedPaymentFormsforutilityindustrycustomers
CustomerService and Training
 Took service andemergencycallsforbothATCOGas and ATCOElectric
 Creatingnewlearningaidsandproceduresforthe ease of trainingof anynew employeesthatare brought
intoreception
 Trainednewemployeesandback-upreceptionistonreceptionpoliciesandprocedures
 Processedcustomerordersinaretail environmentandhandledreturns/Exchanges
 Actedas a subjectmatterexpertonATCOI-Tek’scustomerinformationsystemATCOCIS
 Educatedclientsregardinginsurance servicesandproductsforAlbertaHealth.
 Actedas pointof contact and answeredinquiriesforclientswhowishtoapplyforIndividual health
insurance
 Assistedregulatednatural gascustomer’sinthe understandingof theirutilitybillsaswell asinaddingand
endingtheiraccounts.

2. Stephanie Khun Telephone:780-246-3908
Employment History
2016 – Present Individual Products SalesRepresentative
AlbertaBlue Cross,Edmonton,AB
2011 – 2016 Stay-at-home Parent
2005 – 2011 Team Lead
Representative
Group Representative
CustomerAssistance Centre Representative
Team Lead BillingServicesProcessingGroup(BSPG)
ReceptionServicesRepresentative
ATCOI-TekBusinessServices,Edmonton,AB
2004-2005 Customerservice Representative
BestBuy, Edmonton,AB
Education and Training:
Current: LicensedAlbertaInsurance Agent
AccidentAndSickness
Full Life
2011 3rd
year at UniversityofAlberta
Bachelorsof Science inHumanEcology
2003 High School Diploma
Graduatedwithhonours
Whitecourt,AB
References Available Upon Request