SMART plays key role in renewal of Scottish Water’s IT. Collaboration solutions from SMART Technologies are playing a key role in helping Scottish Water to deliver a world-class service to its five million customers.

1. SMART story
Scottish Water embraces SMART collaboration
solutions to serve its five million customers
SMART plays key role in renewal of Scottish Water’s IT
The Challenges The Solution
Scottish Water faces a huge logistical Scottish Water decided to install four
challenge as the sole provider of water SMART Board™ interactive whiteboards
services to an area of 30,000 square at its head office in Dunfermline, one in
miles, covering a third of Great Britain. each of its meeting rooms. Each room
From its head office in Dunfermline, was refurbished and equipped with a
Scottish Water co-ordinates the delivery SMART Board unit and hub.
of its services and the maintenance
of its network, which includes 29,000 With these tools, Scottish Water’s
miles of water pipes, 31,000 miles teams can use touchscreen commands,
of sewers, over 2,100 treatment write in digital ink over any application,
works and field teams dispersed across make notes that are recorded as they
the country. go, annotate images and amend
wording in real time, generate and
Collaboration solutions from SMART The Dunfermline head office is home to integrate data and instantly capture
Technologies are playing a key role in Scottish Water’s key business planning the flow of ideas. The whole
helping Scottish Water to deliver a world- and co-ordinating functions that work collaborative process for Scottish
class service to its five million customers. on the delivery of its business strategy; Water’s key decision-makers is faster,
investing in infrastructure, continual more engaging and more productive
“Innovation is a priority for us and we are improvement of standards for this vital as a result.
increasingly exploring new technologies and public service and ensuring value for
identifying creative ways of working to deliver money for the Scottish public. At the end of a meeting, presentation
future value and further increase our efficiency.” or brainstorm, the results can be
Driving up performance levels, creating instantly distributed to all participants,
Ronnie Mercer, the right inspirational environment, saving someone the unwelcome task of
Chair, Scottish Water finding efficiencies and enabling better, typing up meeting notes. This ensures
faster decision-making is critical to a faster, more accurate and complete
delivering this. However, the tools record and makes a big difference in
Scottish Water is responsible for available for its head office teams to maintaining project momentum.
delivering clean, safe and high plan, collaborate and work together
quality drinking water to 2.4 million were limited to flipcharts, conventional Scottish Water’s SMART Boards are
households and 123,000 business whiteboards and projectors. being put to great use every day by
premises across Scotland. Every day, all of the head office departments,
Scottish Water delivers 2.1 million litres Scottish Water realised that technology including the senior management,
of water and takes away nearly 1 billion had a big role to play, as Mark Grieve, finance and IT teams. Part of the
litres of waste water. Facilities Management Coordinator, reason for their popularity, explains
explains: “We’re publicly owned and Mark, is their ease of use.
Scottish Water is the only publicly- we have to be very careful with what
owned water utility in Great Britain we’re doing with public money. It’s “The SMART Boards are being used
and the fourth largest water services also very important to us that we are at the heart of our business and our
provider in the UK, with 3,700 utilising the best technology that we staff have taken to them like ducks to
employees and a turnover of over £1 can in order to improve the way that water. It has created an inspirational
billion. we work in terms of productivity, as environment, acting as a catalyst
well as creating cost efficiencies.” for better collaboration as well as a
Since 2006, Scottish Water has platform for idea generation. Critically,
invested £2.4 billion in modernising its it is very simple equipment that is easy
infrastructure, including information to operate and can be used by anyone.”
technology. SMART solutions are
playing a key part in helping Scottish
Water to deliver a world class service to
its customers.

2. “The SMART Board technology will
be rolled out to Scottish Water’s main
offices, all of which will benefit from
this technology. This is a huge priority
for us. Everyone at Scottish Water is
trying to identify where we can make
future savings and be more efficient.
In this respect, SMART has been an
absolute boon to us so far and will
prove to be that for many years to
come.”
“The SMART Boards are being used at the
heart of our business and our staff have taken
to them like ducks to water. It is very simple
equipment that can be used by anyone.”
Mark Grieve,
Facilities Services Co-ordinator,
Scottish Water
SMART Board™ interactive whiteboards have quickly become an essential tool at
Scottish Water’s head office in Dunfermline
Scottish Water also benefited from there have been savings from using
training sessions to help their staff to the SMART Boards already. Whether
feel comfortable with the technology it’s the SMART Boards or the SMART
and understand its potential. Mark Bridgit conferencing software, Scottish
explains: “Steljes, SMART’s UK Water’s innovation team has identified
distributor, did a course of training with where we can make huge savings
our staff, which was fantastic and they in respect of getting the work done
are now getting confident and enjoying quicker here, not having people travel
using the boards. They are now an to meetings and so on. This
integral part of the way we work.” is going to be a significant step
in cutting costs, as well as our
The Results environmental impact.”
SMART’s technology is not only The Future
popular, but is also proving to be
very beneficial in terms of business Scottish Water’s transformative
outcomes at Scottish Water. Mark programme of infrastructure, facilities
says: “The SMART Boards have had a and IT investment has helped it to
hugely positive impact on the quality become one of the very best
of the collaborative experience, the businesses in Scotland, hitting record
creativity, idea generation and speed levels of customer service, water
and unanimity of decision making.” quality and environmental sustainability,
whilst keeping bills low.
The impact is being felt not only
in improved working practices and SMART has played an important role
business decisions, but also in Scottish in that process and Mark is confident
Water’s bottom line. Mark explains that there are further benefits to come
that cost savings that are expected to when the technology is introduced
accrue as a result of Scottish Water’s to Scottish Water’s other main Steljes Ltd
investment in new technology: offices, allowing for real-time virtual Steljes is a SMART authorised distributor
collaboration across the office network: for SMART Technologies
“There’s been fantastic feedback info@steljes.co.uk
from our teams and we know that 08450 724 800
www.SMARTmeetings.co.uk
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