1. Stefan John Nicolls
130 Leesons Hill,
St Paul’s Cray,
Orpington,
Kent.
BR5 2NH
07939 614511
stefbass@hotmail.co.uk
Personal statement:
I am a confident and capable person with excellent interpersonal and communicative skills. I have good
work experience up to managerial level, with the versatility to work on my own initiative, or as a team
player. My work experience includes employment in customer service, broadcast, betting and gaming,
banking, and publishing.
I am looking to join an organisation that would make use of my existing skills, knowledge, and experience,
as well as add to them. I would gladly undertake any additional training and study in order to advance my
career development.
Key skills:
• Excellent customer service and communication skills
• Experience of dealing with emailed and telephone enquiries within SLA targets
• Team player
• Versatile and flexible
• Experienced in the use of AV equipment for broadcast
• Experienced up to managerial level in a variety of industries
• Competent in the use of Microsoft Word, Office, Excel, and Adobe Premiere software
• Use of CRM
Education:
1982 -1987 Ravenswood School for Boys Bromley
‘O’ Levels:- GCSE Levels:- NVQ Level 2:-
Mathematics Chemistry Information Technology
English Language English Literature
History French
Human Biology
Biological Science
Employment History
Oct.2009/Present Chartered Institute of Environmental Health Waterloo
Customer Service Advisor
• Assess applications to register to deliver CIEH qualifications
• Creation of customer accounts
• Answer customer phone calls and emailed enquires within target SLAs
• Contact CIEH Event leads to maximise sales opportunities
• Advise on CIEH qualifications, and promote all services
• Use of CRM

2. • Escalate claims of malpractice to the CIEH Quality Assurance team.
Dec.2008/Oct.2009 Royal Mail Bromley/Orpington
• Employed as a temporary Post Person.
During this period, I travelled around Australia and Malaysia, and have worked as a bass player for bands
and sessions. I also experienced life working on a vineyard as a farm worker and project leader.
Nov.2000/Feb.2007 Bloomberg L.P. London. Moorgate
AV Technical Operator
• Operation and maintenance of technical equipment for broadcast
• Control from source of remote interviews for broadcast
• Mentoring and training of new employees in live broadcast practices and equipment use
• Supervision and implementation of changes to live schedules
• Liaison and negotiation with other departments to implement new audio and visual ideas
• Supervision of external maintenance staff and equipment tests after completion of work
• Use of Word, Excel, Outlook and Adobe Premiere software packages
• Control and operation of audio/video connections for broadcast
• Creation and update of technical documentation for use online
• Discovery and escalation of faults and issues to all departments for swift resolution.
Nov.1998/Nov.2000 Royal Mail Beckenham
Post Person
• Sorting of mail for delivery
• Delivery of mail for the Beckenham area.
Mar.1998/Oct.1998 Cash a Cheque Bromley
Shop Manager
• Management of day to day running of a high street retail outlet including supervision of staffing
• Promotion of shop services to local business
• Operation and update of credit database
• Supervision of cash and credit facilities, cashiering and cash management
• Supervision of security protocols for staff
• Supervision of identity checks for new customers
• Work in accordance with the Data Protection Act.
Nov.1997/Mar.1998 P.C.S Ltd, Beckenham Studied for NVQ Level2 in
Information Technology
Previous employment:
Available on request.
Hobbies and interests:
Bass guitar, music, current affairs, and martial arts.
References:

3. Available upon request.