16. Tell the user right at the beginning of a conversation that if
they get stuck they can always just ask for help. Remind
the user when the conversation takes an unexpected turn
18. Ask the user if they would like the bot to escalate the
request. and if they concur, funnel the user into another
response system and minimize the risk of losing them
20. Be upfront about your bot’s capabilities when you first
initiate conversation and include gentle reminders when
the conversation takes an unexpected