1. STACEY WALTISPERGER
8215 Bent Meadow, Converse, TX 78109 / (210) 723-8500 / stacey.waltisperger@yahoo.com
Summary: Highly energetic individual with over 6 years of administrative and managerial experience both in
medical practices and office settings, who thrives in a fast-paced work environment where multi-tasking, focus
and strong organizational skills are necessary.
HIGHLIGHTS:
- Professional and friendly mannerisms - Exemplary customer service
- Multi line phone experience - Self directed
- Time management - Microsoft Office Proficiency
- Dependable, loyal team player - Type 75-80 WPM/10-Key by touch
- EMR Systems: Lytec, Valant, Medisoft, Practice Fusion, Phreesia, Televox, Availity Raintree (Airrosti Rehab)
-POS Systems: Heartland Connect, Retriever -ICD-10 familiarity
Education: CareerPoint College 2009-Graduate-May 2010 GPA:4.0
Medical Secretary/Administration Program(MedicalBilling,ICD-9,CPT,andHCPCS Coding,Transcription,
patientvitals, Medical Terminology,Administrative&Clinical Procedures,Medical Insurance Claims&
Verifications, Knowledge of Medical LawsandEthics,HIPAA compliance)
- Medical SocietyMember
Austin School of Massage Therapy Dates: 2004-2005
Studiedmassage,anatomy,physiology,medical terminology,&business
- Completed350hours of class time, 27 hoursof internship&became CertifiedinJune 2005
La VerniaHigh School - CompletionDiploma
Experience:
TPC Family Medicine & UrgentCare Title: Clinical Office Manager Dates: 09/05/2013 - 3/2015
Development&implementationof office policiesandprotocols
Developingorganizational systemswhichstreamlineddailydutiesresultinginincreasedefficiency
Performingandmonitoringall frontoffice administrativeduties(Phones,dataentry,Collectionof monies)
Increasedclinicrevenue byaccuratelyverifyingpatientinsurancesandcollectingcopaysordeductible amountsdue
Hiring& terminatingemployees/Issuingwarningsandwrite-upswhennecessary/Trainingnew employees
Delegatingdutiestoensure all employeesmaintainedfamiliarity&comprehensionof all clinicoffice procedures
Fillingout/updatinghome healthforms(DME,POCforms,CompoundRx order) &makingsure all were signedbythe Dr.
Monitoringover-timehours,employee timeoff,attendance andperformance
Keepingconsistent,effective communicationbetweenemployeesandall departments
Coordinatingschedulesformultiple providers &clinicemployees /Schedulingmeetings/TranscribingCliniciandictations
Maintainingaccurate recordsof patientnumbers, incomingrevenue,strengthsandweaknessesformonthlymeetings
Corrected informationinbillingsystemcausinganincrease inrevenue &adecrease inrejectedclaims
Compilingmonthlyaccountingreports/Makingdailydepositsforthe business
Verifying&explaining insurance benefitstopatients,guaranteeing appropriate collectionof monies
Treatingall patientsina professional andcourteousmanner
Maintainingcomposure andprofessionalismindifficultandstressful situations
Marketingall aspectsof the practice (Clinic,UrgentCare,Home Health,Nutritionistonsite,Airrosti Rehab)
Workedtirelesslytomake sure the transitiontothe new billingcompanywentsmoothly

2. Focus & Balance Psychiatry Title: Administrative Coordinator/Asst. Manager Dates: 03/2010-02/19/2013
Knowledgeof medical and mental healthterminology&medications
Checkingpatientsin&outand updatingpatient'schartswith cliniciannotes
Greetingall patientsinafriendly,courteousandprofessionalmanner /Handlingmulti-line phones
Obtainaccurate patientdemographic,insurance andfinancial information /Correctingtranscribeddictations
Handlingall monetarytransactions (copays,accountbalances) /Depositingall paymentsatthe endof the day
Prepare dailylogs,depositsand batchpatientchargesforprocessingdaily
CoordinatingPhysicians'schedules&meetingsaswell astravel arrangements
Insurance verification/ Preparingendof daybillingsummaries
Refilling&writingnewprescriptions/Completingpriorauthorization andrecordrequests inatimelymanner
Orderingoffice supplies/ Trainingnewemployeesonall officeprocedures andsystems
Creatingandimplementingnewpolicieswithinthe practice tostreamline dailydutiesandincrease profit
Administeringcomputerizedtests(TOVA, CNS-VS andPAItests / Interpretinganddownloading results forreview
Alamo Iron Works Dates: 2006-2008 Title: CustomerService/ Administrative Assistant& Cashier
Designingandmanufacturingproductdisplays
Trainingnewemployeesonmultiplesystems
Stocking& Pullingcustomerorders toensure timelydeliveryof customerproduct(s)
Maintainingadequate inventoryinthe companystore /Review &follow-uponopenorders
Heavyfaxing/filing / Resolvinganycomplaintsinaprofessionalmannerandansweringcustomerinquiries
Updating& Correctingcustomeraccounts
Collaboratingandclearlycommunicatinginformationtosalesdepartments
Handlingall monetarytransactionsinthe companystore/Calculatingthe morning&end-of-daydeposits
Reportingall customercreditproblemstothe correct department forresolution
Massage by Stacey Dates: 2005-2006 Title: Massage Therapist
Interviewingclientsontheirinitial visittodocumentpastmedical history andcurrentmedical conditions
Marketingand buildingclientele
Schedulingclients/Time management
Greetingclientsinaprofessional andfriendlymanner
Keepingdetailedfiles/recordson all clients(Clientpreferences,paymentrecords)
Maternitymassage sessions /Hotstone therapy
SouthwesternMotor Transport Dates: 2003-2006 Title: BillingClerk
Heavyattentiontodetail,dataentry,& multi-tasking
Workingefficientlyfromdual monitors/Consistentlymeetingbillingdeadlines
Answeringphones /Trainingnewemployees/Reportinganyproblemstothe terminal manager
Identifyinginterline andvarioustypesof bills
Analyzingandreviewingall billstoensure perfection /Accurate monetarycalculations
Maintainingprecisionandaccuracywhile workingunderimmense pressure andtime restraints