CMMS software can streamline maintenance operations for service-based engineering companies by providing a centralized database of information on equipment and maintenance tasks. This can be accessed by technicians and maintenance staff in real time, allowing them to quickly locate the information they need to perform maintenance tasks. CMMS software can also help companies to track and manage their inventory of spare parts and equipment, as well as track the performance and maintenance history of their equipment. By using a CMMS, service-based engineering companies can improve the efficiency of their maintenance operations, reduce downtime and costly emergency repairs, and improve the overall reliability and performance of their equipment.

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HOW CMMS SOFTWARE CAN STREAMLINE OPERATIONS
FOR ENGINEERING SERVICE BASED COMPANIES

2. Introduction-Engineering Service Company
 Our client is an engineering services company based in Oman. Founded in 2006, the company
has 160 employees.
 They offers a range of services in various sectors, including oil and gas, energy, fire and
security, infrastructure, transportation, and HVAC. The company also has a branch office in
Dubai.
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3. Managing a large number of
assets across different locations.
Scheduling & tracking preventive
maintenance activities.
Ensuring timely and efficient response
to service requests.
Monitoring and evaluating the performance
of technicians and other field staff.
Keeping track of warranty and AMC
contracts.
Generating reports and providing operational
transparency to customers and management.
Maintaining compliance with industry
standards and regulations.
Finding cost-effective solutions for managing
and maintaining assets.
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Maintenance Challenges in Engineering Service Companies
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4. Problem Statement
The organization was using paper and
excel sheets, which was time-consuming
and inefficient. They were looking for a
better solution to organize maintenance
and improve the overall efficiency of
their maintenance business with
enhanced visibility.
Our Client has faced difficulties in
managing their customer assets and
tracking preventive maintenance
schedules across various grid stations.
Facility Managers struggled to generate
reports manually on the progress of
maintenance activities for submission
to the CEO or Global Business Heads.
Their nature of business involves field
work at different locations, and the
customer premises are often vast,
making it challenging to identify the
asset or job site within the campus.
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5. Solution Statement
Our digital CMMS solution was used to successfully import the
assets of their customers, in bulk, & automate their PPM
schedules on a grid station basis, giving greater visibility into
operations and the ability to generate quick reports for
submission to the Global maintenance head.
The service business was able to provide a good deal of
transparency to customers by providing an estimated time of
arrival for technicians and allowing customers to track their
movement through the mobile app.
Our client was able to improve day-to-day operations and
enhance customer service in their fire and security
division. InnoMaint also provided a mobile and web
application for customers in different regions to easily map
their assets, track and raise service requests.
The information on the facilities and assets currently
under AMC for each client was securely stored in the
cloud and available instantly.
Managers gained a big-picture view of maintenance
progress at each customer location through
dashboard and KPI reports.
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6. The software provided enhanced visibility into operations and the
ability to generate quick reports for submission to management.
Overall, our client was able to improve their operations and
enhance customer service using CMMS solution.
The customer's geo-address can be identified using our
application, and detailed asset mapping with information on AMC,
warranty, project name, and project codes on the basis of
customer, region, and date range was handled easily and securely.
In addition, the mobile and web app allowed customers to
map their assets and track technicians in real-time.
Solution Statement
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Benefits of CMMS in Engineering Services Comapanies
Improved
asset management
Enhanced
customer service
Cost
savings
Enhanced visibility
and Control
Better reporting
and analysis
Enhanced
safety
Streamlined scheduling
and Auto-assignment
Improved compliance
and Quality
Improved flexibility and
Scalability
Improved communication
& Collaboration
Reduced
downtime
Mobile
Friendly

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 The instant retrieval of information on AMC allowed facility managers in
canvassing the customers over extension of AMC packages, providing
financial security to the company.
 They were able to provide customized quotes for each customer & made
best use of warranty cards via automation of warranty management
avoiding premature disposal.
 Customers were able to provide service requests via the mobile app
conveniently. The app also allowed managers to identify the overall picture
of maintenance, providing useful information for training and performance
improvement at the field.
 The organization was able to retain its ISO 9001:2008 certification through
automation, auto-assignment of tickets, and rating of services.
Results

9. For Demo
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